니시다이역 × 평가가 높은 호텔·료칸

There are many wonderful hotels in Kobe, and I had a hard time choosing, but I decided on this one after reading the reviews. Just as the reviews said, all of the staff were smiling and very pleasant, and the room was spacious and extremely clean, so I was able to relax both physically and mentally. Breakfast was my first time using room service, but everything was clearly explained, it was delicious, and I was very satisfied. I have stayed at several other well-known hotels nearby a few times as well, but this is my favorite. I would definitely like to stay here again.

From the wonderful staff to the view from our room, the colorful and exciting meals, and even the aquarium—everything was outstanding. If I had to mention one thing, it was a bit inconvenient needing a card key for the elevator and other small things, but if you think of it as security, it’s no problem at all. It truly was amazing. My father’s eyes were sparkling like a child’s. We were somehow upgraded to a room as well, and our child cheered at the stylish, open space. The bed was so comfortable it felt like a dream—I slept soundly for the first time in decades. I was amazed. We also really appreciated having two rooms next to each other. We were able to borrow a wheelchair smoothly, and without using any stairs from the hotel we could safely enjoy visiting the aquarium together as three generations. Because our child is so busy we haven’t been able to take a family trip, so we thought about somewhere nice nearby that we could go on short notice—and Suma Aquarium came to mind with fond memories. We’re thrilled that such a wonderful hotel has opened. Thank you for such a lovely time.

This was our second stay. This time, we stayed to celebrate my son and daughter-in-law’s birthdays. All the staff congratulated us, and we truly felt their thoughtful hospitality in many ways. The bar also had a wonderful atmosphere, making it a very memorable stay. The hot springs were easy to use, with towels and amenities provided. The food was excellent—the meat was high quality, and every side dish was delicious. We purchased some bath salts and are enjoying them at home as well. We would love to visit again, not only for an overnight stay but also for the day-use hot springs.

I stay here for about three nights around the same time every year, and the Hotel’s sincere hospitality never changes. They respond quickly even to minor issues, and their courteous service remains a consistent highlight. The well-rounded breakfast is another constant, as is the afternoon drink service—I'm impressed that they maintain such a high level of hospitality. I sometimes read Reviews of other hotels saying, “It wasn’t like this before,” but this Hotel never leaves me with that kind of disappointment. Overall, you can really feel the quality of this Hotel. It has everything that makes me want to choose it again for my next stay in Kobe.

I’m a repeat guest. I always have a comfortable stay. The Room is clean, and I appreciate the anti-fog section on part of the bathroom mirror. Seeing the little rubber duck in the bath is soothing, even for an older guy.

Whenever I travel to Kobe on business, I always stay here. As a small suggestion to make the stay even more comfortable, I noticed a little dust in the elevator and near the bottom of the guest room door, so I would appreciate it if you could check these areas during cleaning. I am very satisfied with the staff’s polite service and responses, as well as the large public bath. I always enjoy a pleasant stay here. I would definitely like to stay here again on my next business trip to Kobe. Thank you for your continued support.

I was shown to a Room larger than expected. Since I planned to work remotely in the Hotel, the large desk was a huge help! Also, I really enjoyed the complimentary tea, coffee, and black tea in the lobby. I also appreciated being able to borrow bath salts and a rubber duck. It was very comfortable, and I’d love to stay again if I have the chance. Thank you!

We stayed with a toddler and had a wonderful experience. It’s a very child-friendly Hotel, with a great play area and plenty of amenities for kids. The breakfast and the meals in the tea room were also delicious, and we had a very pleasant stay. The staff were very attentive as well. Thanks to you, we had an enjoyable trip. Thank you very much. When we travel to Kobe again, we would love to stay here.

No complaints at all.

Although it’s a day-use stay, you can stay for a long time, so the price is about the same as an internet café, but it’s far more relaxing. It’s clean and quiet. The front desk can get crowded when check-in times overlap, but the Room is quiet and comfortable with calm interior decor. I will use it again when I need to focus on studying or working. Thank you very much.

The Comfort Twin West Room was spacious, with refined interiors and a great view, making for a very satisfying stay. We booked a breakfast-only Plan, but the buffet was delicious, including their signature freshly grilled patty burgers and French toast. A fond memory is going with my niece again and again to make the monthly-flavor soft-serve ice cream. My mother liked it so much that she said she would like to stay here every month as a way to unwind. We made wonderful family memories. We were extremely satisfied and would love to stay again.

All the staff were friendly and welcoming. The room, of course, and even the bath area were thoroughly cleaned and spotless—very comfortable. I was personally happy to have a variety of grilled fish at breakfast. The bath facilities were great too: a footbath with a night view and a sauna—everything was excellent. I also liked the vending machines for coffee and other drinks by the footbath, along with the tables and chairs. Plus, it’s directly connected to Kobe Station, so you won’t get wet in the rain. There’s also an attached shopping mall. It’s an easy walk to Meriken Park for an evening stroll. You can even buy souvenirs on the same floor as the front desk, with a fairly wide selection. It was so good that I felt this is the only place to stay when visiting Kobe—I’d love to come again.

We booked this place because our trip was decided at the last minute and only one Room was available. It was incredibly affordable!! After making the Reservation, we read some Reviews and felt a bit uneasy… but once we actually stayed, it was great. When we arrived near the Hotel and were wondering if this was the parking lot, a staff member ran out from inside the Hotel to guide us—what a surprise!! Their response was so quick it made us wonder how they even noticed us. We were truly impressed. The triple Room was spacious, with a large TV and even a sofa—perfect. The breakfast buffet had just the right amount and we were satisfied. If there’s too much variety, you end up overthinking and overeating, so that balance was ideal. For anyone considering staying here, we highly recommend it.

Three of us stayed here as friends. We made a Reservation for the executive floor, so all three of us had spacious beds and a large Room. There were many perks, and we were able to fully enjoy our time. The large public bath also helped us relax both physically and mentally. Breakfast offered a wide variety of options, and it wasn’t crowded, so we could enjoy it at a leisurely pace. When we visit Kobe again, we would definitely like to stay here again.

It’s a very convenient location, close to Kobe Station and within walking distance of Mosaic and other attractions. I have stayed here every year since it was Crown Palace. In the past, the in-room facilities felt a bit outdated, and I was especially concerned about the plumbing. This time, with the change in management, the facilities have been renewed and I was able to stay comfortably. I usually choose a Plan that includes breakfast, but this time I also had dinner once at the on-site restaurant. Since it has only been about six months since the management change, they seemed short-staffed, and the service felt somewhat lacking. We had dinner as a group of 10, but they said they couldn’t prepare course menus for everyone, so we ordered à la carte instead. The food was very delicious. Breakfast on both mornings was a buffet at the same restaurant, but I felt the selection was slightly limited. The omelet made by the chef was excellent. I would like to stay again next time as well, so I hope to see further improvements going forward.

We stayed as a family. The family-type room with a bed and sofa was spacious and comfortable, especially with small children. However, the water stains on the walls and floor of the bathroom were quite noticeable. Since we specifically chose a separate toilet and bath type instead of a unit bath, we had higher expectations for cleanliness, which was disappointing. Although we were curious about the restaurant, we didn’t use it this time but hope to try it when our children are older!

When I arrived and entered the Room, the air conditioning was already on, so it was pleasantly cool. It was quiet with no noise, and I slept soundly. The coffee in the lobby was delicious.

This was our first stay, and my husband was especially pleased with how spacious the Room was. There was plenty of space to store our luggage, and we were able to relax comfortably. It was also convenient that the washbasin area was separate rather than inside the unit bath. The bathroom and toilet were neither particularly good nor bad. The front desk staff were calm and pleasant. Breakfast was just the right amount. The Room key is an old-style key, and the building itself is undeniably dated, but if that doesn’t bother you, I think you can have a comfortable stay. It was very close to Motomachi Station, the shopping street, and Nankinmachi (Chinatown), making it easy to get around. This is a Hotel I would like to use again. Thank you very much.

The cheapest price I could find lol

It was my first trip in a long time, and I was really looking forward to it. The Ryokan was easy to find, with the main building and Rinsuitei facing each other. The Room was spacious, and I had a comfortable stay. The Onsen was also very relaxing and enjoyable. I couldn’t find any tableware such as spoons in the Room, so I thought it would be nice to have them available. There was also plenty of parking space.