가와 역 × 고객 서비스 평가가 높은 호텔·료칸

This was our second stay. We had such a wonderful time last time that I came again with my mother, who loves art. She was delighted by the tower’s distinctive steel framework running through the Room and the many artworks throughout the Hotel. Thank you to all the staff for kindly explaining everything as she asked questions. At night, Accommodation guests only can take an elevator through a hidden door up to the observation deck. The special touch made our hearts race. Spending time looking out over the quiet city at night felt truly luxurious, and I was able to give my mother a moment that only a Hotel stay can offer. Breakfast featured a wide variety of dishes made with local ingredients, and both my mother and I were very satisfied. Afterward, we were even served special petit fours, and we fully enjoyed tea time as well. This time, my mother and I took a relaxing stroll around Sakae on this one-night, two-day mini trip with staying at this Hotel as our main purpose. Thank you for such a comfortable stay. We are grateful for everyone’s thoughtful hospitality. We’ll be back again.

About a 3-minute walk from Sakae Exit 1, with great access and a convenience store on the first floor, making it very convenient. The front desk staff are welcoming and hospitable. The housekeeping staff also greet you when you pass them, which makes for a pleasant stay. It’s not a new Hotel, but you can feel the team’s effort and pride, and I’m always satisfied. Thank you.

I stayed here for the first time, mainly as a stopover. With the discount on IKYU.com, it was an excellent value. The Facility is luxurious throughout, and the staff were outstanding. Before my stay, I was a bit concerned about access since it’s slightly far from the subway station, but it’s only a few minutes on foot to Hisaya-odori and you can enter the underground shopping area, so it didn’t feel inconvenient. For dining, I used Nadaman in the Hotel with my dinner companion’s arrangements and ordered à la carte; the service was attentive and the food was delicious. It was such a comfortable stay that I regret not choosing this Hotel sooner.

This was my first time staying here. The large public bath was great, and the complimentary drinks were also nice. The amenities were plentiful and everything was excellent, but I was surprised by how loud it was—possibly from people coming and going in the separate area of the Room. Other than that, I was satisfied with the Hotel. The location is also great, just a short walk from the subway, making sightseeing easy. I would stay again.

A few years ago, I borrowed a pillow and a humidifier, and ever since then they have always been placed in the room for me. I recently visited again after quite some time as Nagoya has become farther away, and they were properly prepared. Thank you very much. I’m not sure when my next visit will be, but whenever I go to Nagoya, I will definitely stay here.

I’ve stayed at capsule Hotels before, but this capsule Hotel was excellent. The amenities were well stocked, and the lounge offered meals and drinks—plus free alcohol at night, which was a pleasant surprise. Everything was clean, and it’s rare to find a capsule Hotel like this. I’d love to stay again if I have the chance.

This was my first stay here. The Onsen on the second floor was wonderful and easy to use at convenient hours, and breakfast was so delicious that I had seconds of rice. I also appreciated how close it is to Imaike Station.

I chose this place because the breakfast looked appealing. The Room was on the top floor and close to the bath, so I was very satisfied. As the Reviews said, you need to go early for breakfast or you’ll have to wait in line, but the food was delicious. The bath was a bit disappointing due to the crowds, and the changing area was small, so we had to take turns getting changed.

This was my first time staying here. I had originally planned to visit Nagoya on different dates, but due to the recent heavy rain, my schedule was uncertain and I made a last-minute Reservation. Even so, the staff were wonderful, and since my Room was on the top floor, I wasn’t bothered by footsteps from above and had a very comfortable stay. I didn’t notice when booking, but there was also a large public bath, which helped me feel refreshed. Perhaps because it was during peak breakfast hours, some items were unavailable. Personally, I would have been happy if there had been yogurt. That said, considering the price with breakfast included, the quality was very high and I was satisfied with the meal. It was also great from a hygiene standpoint that rice could be dispensed automatically at the push of a button rather than being self-served. Although it was an unplanned Hotel booking, I’m glad I stayed here. I’d like to use it again next time I visit Nagoya.

This was my first stay. The Hotel is adjacent to the station, making it convenient for sightseeing, and since my friend who traveled with me smokes, they were grateful to find a smoking Room, which is rare these days. The service was excellent, and from our Room on the 24th floor the night view was beautiful. We were also able to watch the sunrise and enjoy a quiet, dreamlike scene. The Room was thoroughly cleaned and well stocked with amenities. Coffee, tea, and sugar were provided, and while the drinks in the refrigerator are paid items, there was a wide selection. There is also a convenience store nearby, but we were able to relax comfortably in the Room without any hesitation. The breakfast was carefully prepared with thoughtful touches; including local dishes, it ranks among the best Hotels I have stayed at so far. Elevator security also felt reassuring, as the key card only worked for our Accommodation floor. I would definitely like to stay again.

A welcome drink was provided. You could choose any one drink you liked. I've never seen such a service before. The staff who assisted us were very kind. I'm glad I stayed here!

This Hotel offers outstanding staff service.

The staff were very attentive, and the Facility, Hotel, and Room were all clean and extremely comfortable.

I stayed here for a concert at Geibun. The location was convenient, the Room was clean, and the service was courteous—I was very satisfied. For breakfast I chose the shrimp cutlet sandwich, and it was convenient to have free drinks available and be able to enjoy it in my Room. Thank you for your hospitality.

I stayed here while attending a sports event at Aichi International Arena. The Room was clean, reasonably spacious, and comfortable. At first, it felt a bit unusual to have the sink set up right in front of the bed, but it turned out to be convenient. This time I chose a Plan without breakfast due to my schedule, but next time I’d like to stay with breakfast included. Great value for money and a Hotel I’d recommend!

We planned a 6-day, 5-night stay at the Hotel. We especially wanted a quiet Room on a high floor, and the Hotel met our expectations. The only drawback was that we experienced heavy rain during our stay. Our Room was right next to the balcony, so due to temperature changes, condensation and water droplets formed on the door, and I nearly slipped a few times when entering the Room. The neighboring Room felt a bit damp, but the mattress was comfortable and we slept well for several nights. On the first floor there was a coffee machine, and cereal and milk were available during the day. From the NHK building across the street, Basement Level 2 connects directly to Oasis 21 bus stop No. 2 and the subway station. It is very convenient for walking through the underground mall to Sakae’s main shopping district.

Since I mainly walk around the Sakae to Osu area, I initially chose Forza for its great location. I thought that as long as the location was good, everything else could be just decent. But once I stayed there, the Room was great, the bathroom was excellent, and the Facility was clean. That’s why Forza has become my base for my twice-a-year trips to Nagoya. To enjoy the local atmosphere, last time and this time I booked No Meals Included and went out for a morning set at local coffee shops, but it still doesn’t compare to Forza’s breakfast. Next time, I plan to book a stay with meals included.

I made a Reservation for a concert at Niterra Civic Hall (Nippon Tokushu Togyō). It was perfectly close—just a 30-second walk to the venue. Even though the Hotel is in a lively area, it was very quiet, and the staff were kind and attentive. The Room was spacious and relaxing, and I was very satisfied with the perfectly sized shelf in the changing area—just the right height and width. The lounge coffee was delicious, and although the manga corner is small, it had an appealing selection and I really enjoyed it! For breakfast, I had a Japanese set meal at “Tenya” on the first floor. The salmon, spinach ohitashi, and miso soup were all deeply comforting and delicious—I felt happily full from the morning for the first time in a while. I’d love to stay at this Hotel again—so much so that I’m thinking of checking upcoming concerts at Niterra Civic Hall just as an excuse to come back. Thank you very much for your wonderful hospitality.

This was my second stay, following my visit in June, and I was even more satisfied than last time—it feels worth coming to Nagoya just for this Accommodation. The Room’s ambiance and the staff’s calm professionalism truly embody the hospitality of a top-tier Hotel. Next time as well, I’d like to come to Nagoya just for this place.

The front desk, restaurant, and large public bath were clean, but the carpet in the guest room felt dirty. Even after watching a night game at Vantelin Dome, having a large public bath helped wash away the fatigue from cheering. The hitsumabushi at the breakfast buffet was delicious and a welcome highlight. I will visit again.