전경역 × 고객 서비스 평가가 높은 호텔·료칸

Thank you for your heartfelt hospitality from arrival to departure. Talking with our assigned butler and the rest of the staff has also become one of the pleasures of our stay. The Room setup, Onsen, room service, dinner, wine, and breakfast were all wonderful and truly memorable. Thank you very much.

We stayed with our child, and we truly appreciated the thoughtful attention to detail. They prepared futons for our child’s nap, and even provided a baby bouncer and a diaper trash bin, which made us feel comfortable and at ease throughout our stay. The meals were excellent, and we were very satisfied with both dinner and breakfast. We also loved that the soft drinks, beer, and other beverages stocked in the refrigerator were complimentary. Drinks were available after bathing as well, and we felt that every small service was well taken care of. All staff members were polite and attentive, making our stay pleasant from start to finish. This is a wonderful Ryokan where families with children can stay with peace of mind.

From July 20, we stayed for two nights again. We traveled by train with two dogs. We’ve gotten completely used to it now, and that’s all thanks to the warmth and kindness of everyone at the Ryokan. I couldn’t make it without the Shuttle Service from the station. Thank you, as always, for your wonderful Shuttle Service. The meals reflected the season, and each dish was thoughtfully prepared and delicious. I rated the bath 4 stars because the stairs to and from the bath, and the airflow around that area, felt a bit uncomfortable for this time of year. The bath temperature was perfect for me. Thank you so much to all the staff for your kindness. We’ll be back again.

Thank you as always for your kind support. We had another comfortable stay and look forward to staying again in the future.

We stayed for two nights with our two Pomeranians and my father, and had a very comfortable time at this dog-first Accommodation. The staff, the Room, the meals, and the bath were all excellent. Since it was hot, we really appreciated being able to borrow a free cooling neck wrap for our dogs. The portions were generous, and I’m sorry we couldn’t finish everything. We would love to stay again.

Simply the best. The staff’s professionalism, service, Room, meals, and architecture—everything was outstanding, and it made for a truly satisfying stay. The fittings were beautifully maintained, and it was fun just walking around and taking in the Facility. The amenities were well stocked, and the minibar was exceptionally well supplied, making for a wonderful time. And above all, the food was incredible—both dinner and breakfast were a perfect 10/10. Great care is also put into the desserts, which were delicious. A place I definitely want to return to.

I am an Onsen enthusiast who stays over 80 nights a year, mainly in Izu. I have stayed at Kameya Keian more than 30 nights in the past, and this year I stayed for 4 nights. The cuisine was artistic in presentation, and the flavor—especially the richness of the dashi—was something no other Hotel or Ryokan can match; it was absolutely outstanding. The Onsen water quality is excellent, as expected of the historic Izunagaoka Onsen, making this a top-rated Onsen Ryokan. I will visit again.

We stayed here for a birthday trip, and it truly was a completely satisfying stay. Dinner was top-class in every respect—flavor, presentation, and ingredient quality—and the smoked splendid alfonsino was especially outstanding. They also kindly prepared a special birthday message plate at dinner, which made us very happy. The restaurant service and atmosphere were wonderful as well. The Japanese breakfast the next morning was also high quality, and the presentation using a wooden bento box felt fresh and memorable. The Room was very spacious, and the ocean view from the second floor was breathtaking—sea and sky blending into one. Soaking in the open-air bath (Onsen) while gazing at the moon was an indescribably blissful moment. With no TV intentionally provided, we were able to enjoy a digital detox and fully immerse ourselves in nature. Our daughter loved the pool too, so I highly recommend it for families with children. The lounge bar offered a wide variety of drinks and alcohol, and it was convenient and appreciated that we could bring them back to our Room. We would definitely like to stay again.

This was a truly wonderful Accommodation. Our family takes trips to Onsen Accommodations that are doable from Tokyo for one night about 2–3 times a year, usually spending around 30,000–40,000 yen per person. My wife chooses the Accommodation each time, but lately none have been memorable or particularly appealing. This time, though, we finally found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia; when I asked, I was told they have passed the Japanese Language Proficiency Test N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years for work, so I already knew people from Southeast Asia tend to be even more serious and hardworking than many Japanese—but I was still impressed by just how high the standard was here, and we were able to spend a very comfortable time. These days many staff don’t wear name tags (perhaps due to measures against customer harassment), so I don’t know her name, but thank you sincerely to the woman in charge of our Room—she was wonderful and very thoughtful. The all-staff send-off after checkout truly moved me. As for the Onsen: honestly both the water quality and bath area were fairly standard, but everything was very clean. One thing I did notice is that it’s great not having to bring towels into the bath area; however, you still need to bring things like a change of underwear or your phone. In the end we put them in a plastic supermarket bag out of necessity, but I would have liked a larger drawstring pouch (like those often provided at other Onsens) to be available in the Room. Also, my wife said she felt scared because it was dark on the way to the large bath as well as inside it. Lastly, we felt the air conditioner noise was slightly loud—just mentioning it in case. And the meals were outstanding! The balance, portion size, and taste—everything was excellent with nothing to complain about. Because I’m big-built I eat quite a lot and meals at Accommodations often aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full. While breakfast can be disappointing at many places these days, breakfast here was also solid—and it wasn’t that thin crispy dried horse mackerel you often see everywhere else either (which was nice). Above all else: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

This is our third year in a row staying here, and thanks to you we were able to relax again this time. The delicious sweets and tea served upon arrival, the beautiful greenery of the trees visible throughout the property, the clean and comfortable Room, the spacious open-air bath in the Room, the large public baths and private baths—each with its own unique atmosphere—and the meals that were a delight to look at and, of course, tasted wonderful—everything was outstanding. We are also grateful to all of your staff for their consistently pleasant hospitality. We are already looking forward to our next visit.

Thank you as always for your hospitality. We had another comfortable stay and look forward to visiting again.

This luxury Japanese-style Ryokan with views of Mt. Fuji offered exceptional service. The view from the Room was stunning, and the windows were polished to a shine, which showed true hospitality. Both the in-room bath and the large public bath were comfortable and deeply relaxing. The meals were also delicious. The attentive service made our children happy as well. This is an Accommodation we would love to visit again.

As always, we had a relaxing stay. Thank you very much. Compared to the past, it felt like there were fewer dishes, but given the times, I understand that can’t be helped. I was also happy that you still served rockfish. Just one thing I noticed: I wish there had been a bit more sauce for the rockfish.

I booked this stay because of the great Reviews, and it really caught my interest. After sightseeing at Kinomiya Shrine, we took a taxi there, and they warmly welcomed us at the entrance upon arrival. We were traveling with our 4-year-old and 1-year-old children, and everyone was so kind that the kids seemed to have a wonderful time. And above all, I was amazed at how incredibly delicious the food was. My husband and I weren’t very hungry when we went to dinner, but every dish was so good that before we knew it, we had finished everything. Even the appetizers were outstanding. We’ve traveled to many places before, but this was the first time we’ve had food this delicious. The children’s meal was also excellent, and even our child who usually eats very little seemed to eat a lot. Since our younger child is still small, my younger child and I used the in-Room bath, but it was spacious and spotless, so we enjoyed it more than enough. When we come to Atami again, I definitely want to stay here again!

Perfect for a family of four! The views are spectacular—no doubt about it! The owner is a true gentleman—no doubt about it! As others have mentioned, the Room has a stylish scent (maybe from an air freshener?), and some guests may feel differently about it. Sing karaoke, dance, enjoy the Onsen, have a BBQ, take in the night view and the morning view—and check-out is at 13:00. We had a wonderful time!

All staff members who supported us were incredibly hospitable, and it made our trip truly wonderful. Our whole family was very satisfied—thank you! The facilities were up to date, and the security was excellent. The Ryokan was also very clean and hygienic. Both dinner and breakfast were delicately and elegantly seasoned, everything was fresh, and we enjoyed every dish—it was all delicious. This is a Hotel we would definitely want to stay at again! Thank you as well for preparing surprise plates for us on two consecutive days!

Thank you very much for your thoughtful hospitality. You even prepared matcha for us, and we enjoyed it very much. The Room and bathroom were clean, and we had a very comfortable stay. The view from the Room was wonderful—we were moved to be able to take in the sea, mountains, and sunrise all at once, accompanied by birdsong. The Onsen water quality was excellent, and our skin felt pleasantly moisturized even after bathing. We would love to stay again. Thank you very much.

We stayed here for a maternity trip and to celebrate my husband’s birthday. We were impressed by Atagawa’s charming entrance and the refined elegance of the interior. The hinoki indoor bath, stone open-air bath, and luxurious amenities such as Sekkisei and Acca Kappa made our stay feel truly indulgent. Walking through the quiet stone garden to the dining venue, “Donkon,” we found an atmosphere so sophisticated it would suit a stylish wedding ceremony. The cuisine was lavish and beautifully prepared, and we enjoyed every moment. Two things especially moved us during dinner. One was the proprietress’s warm personality—graceful yet friendly—and she kindly explained highlights of each dish. The other was their thoughtful accommodation for pregnancy. When making our Reservation, I didn’t request any changes, thinking it would be easier to have my husband eat anything I couldn’t. However, upon arrival, the staff proactively offered an alternative and changed my sashimi to miso-grilled spiny lobster. It was delicious, and we were deeply touched by their consideration. We would love to return once our baby is born.

Overall, it was a very satisfying stay. Because the Hotel is built on a hill, the night view of Atami was spectacular. The bath is a little small, but the Onsen was relaxing and we were able to unwind. It was also great that we could reserve it for private use late at night. The meals were delicious, and we enjoyed all the thoughtful performances and touches. We were surprised to find our names embroidered on the napkins. We were allowed to take them home. The goats and ducks were also very soothing. We stayed to celebrate my wife’s birthday, and it was a one-night stay that left both of us completely satisfied. If we have the chance to visit again, we look forward to seeing what kind of services await us next time. Thank you very much.

From arrival through checkout the next day and all the way until we drove home, we were treated with exceptionally attentive, outstanding service, and truly enjoyed a perfect holiday. The food was simply superb, and the butler’s thoughtfulness and service were also excellent—thank you so much to all the staff. We would love to stay again!