소운잔역 × 웰컴 라운지에서 쉴 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸

I’d been wanting to visit for a long time, and I was finally able to stay this time. Unfortunately, because of the rain there was no goat welcome, but I enjoyed a champagne welcome drink in the lobby and headed to my Room feeling excited. The Room was very spacious and impeccably clean, so I felt comfortable throughout my stay. The fog was quite heavy so the view wasn’t very clear, but I was told you can see Mt. Fuji on a clear day. I also really appreciated the complimentary free-flow drinks in the refrigerator. I requested refills of various items such as half bottles of champagne and water. The bath is an Onsen, with a faint sulfur scent and just the right temperature. It wasn’t an open-air bath, but opening the window made it feel wonderfully airy. It was also my first time staying in a Room with a sauna (with cold plunge), and it was a great experience—I worked up a good sweat and truly enjoyed it. Dinner was thoughtfully prepared across every dish and absolutely delicious! The wine pairing was excellent as well, and I had a wonderful time until the very end. For a late-night snack, we were served conger eel sushi—far beyond what you’d expect for “late-night,” truly authentic. I enjoyed it with another refill of champagne. For breakfast we chose in-Room dining; the pork miso soup was especially delicious, and being able to have seconds left me completely satisfied. Above all, the staff were courteous with just the right sense of distance while still being incredibly attentive—checking on drink replenishments in our Room and more—which made for an excellent stay. I would love to return for another stay. Thank you very much.

This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

We stayed here to celebrate our dog’s first birthday. It was our first family trip with the puppy we had just welcomed home, and we had many worries, but thanks to the kindness of the staff and the well-stocked amenities, we were able to relax and enjoy a comfortable stay. And above all, the meals were delicious!! We had both breakfast and dinner, and both left us completely satisfied—full in body and heart. The Onsen in the large public bath was wonderful as well. The open-air bath in our Room is not an Onsen, but it was spacious and relaxing. Our family has already been saying how we want to come back again soon.

The Room, room service, meals, and Onsen were all truly wonderful—we were completely satisfied with our stay! Thank you very much to all the staff. The pajama fabric was soft and very comfortable to wear, so I bought a set as a souvenir. I’d love to come back again as a treat for myself.

With only a small number of Rooms, we were able to enjoy the Facility without much contact with other guests. As for the baths, we were able to take our time and enjoy all of them—the private open-air bath, the in-room open-air bath, and the in-room indoor bath. We’d also like to try the stone sauna next time. There were hours when we could use the lounge for beer, alcohol, coffee, and more. Although we couldn’t make it for cocktail time, we still made good use of it. It would be even better if the lounge stayed open a little later. Every dish had a gentle flavor and there was an impressive variety; everything was delicious and beautifully presented, so we enjoyed it with our eyes as well. Being able to choose three desserts ourselves was also great. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very comfortably. If I had to mention one thing, it would be that the wash area was a bit small. We also appreciated the thoughtful touches, such as having separate towels prepared for the open-air bath and the indoor bath. We would definitely like to stay again. Thank you very much.

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

It had been a very long time since my last visit. The warm, homey atmosphere was just the same, and the Onsen water was as wonderful as ever. Lately I’ve mostly stayed at Accommodations with an Onsen in the Room, but I was reminded again how great Yunohana is—unchanged and truly special. I’ll be back again. The meals were delicious too.

It was a lovely, small Hotel with a quiet and relaxing atmosphere. The free-flow option was great. The chandelier in the dining room was sparkling and beautiful. The meals were delicious as well. I was satisfied with the Onsen, the Room, and the service. Above all, it wasn’t noisy or crowded—just calm and peaceful.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

Check-in via tablet was smooth, and the service was just right, making the stay very comfortable. We were worried the meals might not be enough, but for our age group it was just the right amount and we finished almost everything. The food was delicious. The Room with a semi-open-air bath felt a bit small, but it was well cleaned and we had a pleasant stay.

This was our first time staying in Sengokuhara. The interior of the building felt darker than we expected. It felt very private, and we did not encounter any other guests at all during our stay. The meals were just the right amount for us and were very delicious. Above all, the in-Room Onsen was wonderful, and we enjoyed it many times. Having steps installed inside the bathtub made it very easy to use for someone with mobility issues. Overall, it was a very satisfying stay. Thank you for all your thoughtful care and attention. We will look forward to staying again and will get through our daily life with that in mind.

The building, Rooms, and all shared areas are stylish and spotless. The services and meals are excellent. There is nothing around the Hotel, so I was able to relax quietly in the in-room Onsen.

We visited with our 3-month-old baby. As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service. I’m truly grateful to the kind female staff member who took care of us at dinner! Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well. Thank you very much!

From the moment we boarded the elevator to the Ryokan from in front of Sounzan Station, it was an exciting experience. The Accommodation and all the staff welcomed us with a warm atmosphere, and everything—the Room, the carefully prepared meals, the Onsen, and the views—was wonderfully soothing. We were able to spend a slow, quiet, luxurious time. Thank you very much.

It is a very quiet Ryokan where we were able to relax and enjoy delicious cuisine. The in-Room Onsen was spacious and comfortable, and with the drink service as well, we were able to unwind at a leisurely pace. The food was delicious and beautifully presented, allowing us to fully savor the season. We are grateful for the thoughtful hospitality of the staff. The only reason I did not give full marks for the Facility and amenities is simply a small, indulgent wish: it would be nice if samue loungewear were available.

The bar counter was wonderful, and we enjoyed many cocktails. When we shared our preferences, the bartender created drinks on the spot, making it a truly enjoyable experience. The champagne brunch we had been looking forward to was a luxurious moment with breathtaking views. We were able to relax at the bar during café time and in the Onsen until the 2:00 PM check-out, making for a very satisfying stay. We would love to visit again.

Due to the bad weather, I think I caught a chill after getting soaked in the rain and started feeling unwell after check-in. When I told the front desk I was feeling cold and asked for heating, they promptly brought a heater and a fan heater to my Room and even set them up for me—I truly appreciated it. They also kindly offered to deliver rice porridge to my Room, but when I said I wanted to go to the restaurant, they specially prepared rice porridge for dinner. Everything was served with warm smiles, which was incredibly comforting. Thank you very much. The next day I felt better and was able to enjoy Picasso at the museum before heading home. (The free-flowing hot spring water was excellent.)

My spouse and I stayed for one night and two days. We love traveling and usually stay at luxury hotels, and this Hotel was truly wonderful! We stayed in the Deluxe A type. The Room was very spacious and spotless. All minibar items (snacks, coffee, drinks in the refrigerator, etc.) were complimentary, and everything felt carefully selected with no compromises—really enjoyable. The best part was the in-room Onsen with an open view! Since our Room was on the first floor, there were no tall fences or glass panels, so all we could see was the forest scenery—it felt incredibly open. It was one of the best open-air bath experiences we’ve ever had. All staff members were kind and attentive, without the forced politeness or stiffness that can be common at Hotels. Thanks to that, we felt comfortable throughout our stay. We also used the private bath, which was great as well. It could be used contactlessly with a dedicated card key, cold water was prepared in the refrigerator, and there were coffee milk drinks and ice cream placed along the hallway—thoughtful services clearly designed with guests in mind. This time we made a Reservation for the shabu-shabu Plan, and we were surprised by how much food there was. We assumed it would be a simple course with a small appetizer plus shabu-shabu, but it turned out to be more like a full standard course meal with shabu-shabu served as the main. It felt like more than double a typical course portion size, so I recommend arriving very hungry. Breakfast—both Japanese-style and Western-style—was delicious, with plenty of variety and satisfying portions. One regret is that both dinner and breakfast were served in an inner private dining room, so we couldn’t enjoy any views while eating. Out of three parties who arrived around the same time as us, two were seated by windows while only we were guided to an inner private room—that was a bit disappointing. I understand window seats are limited so it may not be avoidable; still, if we have another chance next time I’d love to dine by the window. Overall, it was an amazing two days enjoying exceptional service and our in-room Onsen. We would definitely love to return!

Choosing this Hotel for my first solo trip to Hakone was the right decision. There are relaxing spaces throughout the spacious grounds, and the all-inclusive plan is also very appealing. Getting around inside the Hotel involves stairs and covers a wide area—perfect for getting some exercise! I’ve made another Reservation, so I look forward to staying again.

The facilities, bath area, and Room were all clean and tidy, making for a very comfortable stay. There was a great variety of food we enjoyed, along with many kinds of alcohol and drinks—it felt like a luxurious Business Hotel. The staff were very kind, and check-in and payment were smooth. The weather wasn’t great, but it was still a fun golf trip. The misty garden had an almost magical atmosphere and was lovely too.