소운잔역 × 만족도 평가가 높은 호텔·료칸

This was my second visit this year, and it’s soothing no matter when I come. The service strikes just the right balance of attentiveness and privacy, the rooms are spacious, and the meals keep evolving—overall, it’s a place with an exceptionally high level of satisfaction. 　This time in particular, the breakfast—renewed since this spring—was outstanding. In contrast to the gorgeous French dinner, it’s a simple Japanese-style meal, but each dish is truly delicious. They’ve also changed how they cook the rice, and the finishing bowl topped with dashi was superb. 　I’m already looking forward to being impressed again on my next visit.

Thank you again for taking such good care of us. The meals are delicious, but above all, from the warm welcome to the send-off, every member of staff is truly wonderful, and no matter when we visit, we always feel at ease. We would love to come again during the autumn foliage season later this year—this is an essential place to stay for anyone traveling with a dog.

We had seen a Review saying the pool temperature was low, and since it was a chilly day we were worried, but it was comfortably warm. The first-floor flooring is also not slippery, so I think it’s dog-friendly. If possible, it would have been even better if the second-floor flooring were made of similarly non-slip materials. The quality of the free-flowing Onsen water was great as well, and it was a wonderful Accommodation that makes not only dogs but also people want to come back.

The bath, the room, the sauna, the food, and all of the staff were outstanding. The goats were incredibly cute and so relaxing! My daughter was totally absorbed in feeding them and said on the way home that she definitely wants to stay again! We plan to visit again if we have the chance!

We stayed here during my 7th month of pregnancy for a maternity trip. It was our first time staying in Gora, and while choosing among the many Accommodations, we decided based on the availability of an in-room open-air bath, Reviews of the food, and the high level of service—and it was absolutely the right choice. Every dish was delicious, and from check-in to check-out we had a truly comfortable experience. It was our last trip as a couple before welcoming our baby, and it became a very memorable journey. My husband also said that although he has stayed at many Accommodations before, this one left a particularly strong impression and he was very satisfied. We would definitely like to stay again.

This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

I stayed with my elderly mother, my niece who had returned from abroad, and my daughter. They were very kind and attentive to foreign guests, and they accommodated our food requests exactly as asked. We are truly grateful. Unfortunately, it rained heavily both days so we couldn’t do much sightseeing, but Hakone Shrine was within walking distance for a stroll. The next day the roads were closed and it was quite difficult, but the staff informed us early in the morning, which helped a lot and became a good memory for my nieces as well. I would definitely like to visit again.

We stayed to celebrate my father’s 81st birthday. From the warm welcome at our car, the staff’s courteous and heartfelt hospitality left a strong impression, and we were able to spend the entire stay in great comfort. Not only was every detail thoughtfully taken care of—including arranging a wheelchair—but the all-inclusive offerings were also exceptionally fulfilling, allowing us to relax and enjoy a luxurious time without worrying about the clock. Each dish was beautifully presented and delicious, and together with the atmosphere and interior design throughout the Hotel, we felt quality and attentive care in everything. I’m truly glad we chose this Hotel for such a special occasion as a birthday. I had assumed it might be used mostly by younger guests, but there were many older guests as well, so we could enjoy a calm and relaxing atmosphere. Thanks to everyone’s kindness, it became an unforgettable memory for us. This is a wonderful Hotel that makes us want to return in another season. Thank you very much for your sincere hospitality. (Thank you also for your help regarding our forgotten item—sorry for the trouble.)

This was my first stay. The welcome drink included alcohol, and it made a fantastic first impression. After checking in at the compact yet open and airy lobby, I headed to my room. It was efficiently laid out, spotless, and so well designed that it felt like my home had been upgraded. The semi-open-air hinoki bath smelled wonderful, the water temperature was easy to adjust, and I was able to relax fully at just the right temperature. The amenities were excellent, and I was especially happy to try a Kinujyo hair dryer for the first time. Dinner was a creative kaiseki course and truly outstanding. The Inaho dish had an addictive flavor, the apple gratin was delicious, and the hamo (pike conger) and duck dobin-mushi was exceptional. They kindly made rice balls from the matsutake rice I couldn’t finish, and even the late-night inari sushi snack was delicious—everything felt thoughtfully prepared with no shortcuts. The clam soup at breakfast was so good that I asked for seconds. I also appreciated that service at both dinner and breakfast was attentive yet unobtrusive—not overly pushy—which can be hard to balance. Check-out being at 12:00 allowed me to enjoy the hot spring again after breakfast. I had a wonderfully relaxing time enjoying both the hot springs and the meals, and I would love to stay again.

The room was clean, spacious, and very relaxing. The food was delicious, and the buffet offered a wide variety of dishes. The Japanese breakfast was just the right portion and perfect. The staff were all wonderful, and their smiles made a great impression. The property was also spacious, and we could play table tennis, which made my daughter very happy. I would love to stay here again.

This was our second repeat stay. Thank you very much for taking such good care of us. [Room] The staff member in charge of our room was the same person who looked after us so well last time, and we truly appreciated the thoughtful, attentive hospitality. Because I have trouble with my legs and found the floor chair in the room inconvenient, I asked whether a regular chair could be provided next time, and they listened carefully and sincerely to my request. [Meals] Once again, the explanations of each dish were very easy to understand. As each course arrived, everything was a delight for both the eyes and the palate—enjoyable and impressive throughout. Both breakfast and dinner conveyed how wholeheartedly the chefs strive to create their best dishes in harmony with the seasons. With details such as information about ingredients’ origins and small hands-on touches like grilling or grating at the table, every meal had variety and a wonderful sense of rhythm that never became monotonous. [A moment in the lobby] While waiting for our meal, we enjoyed tea in the lobby and had a pleasant conversation with a staff member from France who spoke fluent Japanese. We could also feel how brightly motivated—and seriously dedicated—the younger staff members were as they worked. There were many things we learned from everyone on staff. [Hot spring] We were extremely satisfied with both the view and tranquility of the private bath in our room. Soaking at leisure while watching scenery change over time truly feels luxurious. While bathing, I was able to rediscover not only nature’s beauty but also how precious time is—and even learn something new about myself. [Byakudan] Byakudan is a place where its people, cuisine, hot springs, and atmosphere gently welcome every guest. Next time, we hope to visit again in spring. I’d also like to try an esthetic treatment for the first time—so until then, I’ll do my best at work!

We stayed here to celebrate our dog’s first birthday. It was our first family trip with the puppy we had just welcomed home, and we had many worries, but thanks to the kindness of the staff and the well-stocked amenities, we were able to relax and enjoy a comfortable stay. And above all, the meals were delicious!! We had both breakfast and dinner, and both left us completely satisfied—full in body and heart. The Onsen in the large public bath was wonderful as well. The open-air bath in our Room is not an Onsen, but it was spacious and relaxing. Our family has already been saying how we want to come back again soon.

Being welcomed back with “Welcome home” always puts me at ease from the moment I arrive at the front desk. It was very crowded during the Silver Week holidays, but even so, the staff’s warm hospitality—such as wiping my rain-soaked suitcase with a spotless white towel—meant so much to me. The bath was just right, and as always, the meals were delicious and beautifully presented. Whether it was the food or the wine, I truly enjoyed a deeply satisfying time. I have an intense workload ahead through next year, but when I’m worn out again, I’d love to come back for some relaxation.

I gifted my mother a stay here for her 75th birthday. She’s a real foodie who’s always trying restaurants, and she came home excited, saying, “The restaurant was simply amazing!” and “Dinner was especially outstanding!” They even celebrated with a dessert plate, and I’m truly grateful to all the staff. She also thoroughly enjoyed the snacks placed around the property and the great variety of books—making it the perfect celebration. This isn’t the kind of place that serves flashy dishes or relies on lavish luxury ingredients, so I hesitated a bit about giving it to my elderly mother—but it turned out to be exactly right for her! She said, “I was tired of the typical meals you find everywhere, so this was really wonderful,” “I hope more people learn how special it is,” and “It makes total sense that there are many international guests. It’s a truly rare restaurant where you can genuinely experience Japanese culture.” Looks like my choice as her daughter was spot on (lol). *On the other hand, if it’s not your style, it really won’t be—so please keep that in mind if you’re giving this as a gift!!!

Recently, I had been staying mostly at foreign-owned Resort Hotels, but I was truly impressed by the outstanding balance and high standards in every aspect—service, cuisine, Room quality, and the Onsen. It reminded me of the exceptional level of Japanese hospitality.

We stayed for one night to celebrate my wife’s birthday. The room atmosphere and the private hot spring in the room were wonderful, making it a truly memorable stay. The meals were delicious, and we could feel the attention to detail in the presentation and tableware as well. Thank you for your thoughtful consideration for my wife’s birthday. The female attendant assigned to our room was very pleasant, and her explanations of the dishes, timing, and service were perfect. My wife was very happy and it became a wonderful birthday memory. We would love to visit again.

We had a relaxing stay as a couple. The service was excellent, and the property was kept very clean. The meals were especially outstanding, and we could really feel the care and passion of the kitchen staff. Everything was beautifully and thoughtfully presented, and the flavors were superb. We also enjoyed a variety of desserts, which made us very happy. We would love to visit again. Thank you very much.

This was my second stay. I visited with my parents, the three of us. The bath is on the small side, but the Onsen water quality is excellent—personally, I think it’s far better than most Onsen. Meals were the highlight for me, and the cuisine here is outstanding, on par with kaiseki in Tokyo. With plenty of seasonal ingredients, everything tastes wonderful and you can truly enjoy each dish. It was a very relaxing one-night, two-day stay.

From the warm welcome on arrival to the heartfelt send-off at departure, it felt like a dream. The service was exceptionally attentive, and the food was truly delicious—we were completely satisfied. The hot spring was wonderful; we enjoyed a relaxing soak at night under the stars and in the morning while basking in the sunrise. We will definitely stay again. Thank you very much.

Because we had such a wonderful experience on our previous stay, we chose to stay here again. The hospitality of all the staff was excellent, and we thoroughly enjoyed the carefully prepared kaiseki dinners and breakfasts. The various hot spring baths were very relaxing, and we also appreciated the artwork by Masami Goma displayed throughout the property. We had a truly restful time and would love to return again.