카와지 온천역 × 고객 서비스 평가가 높은 호텔·료칸

I came across information about Oyado Hiyama and was intrigued, so I’m reaching out. I love inns with a similar concept, and I often plan my trips around the accommodation itself. Every inn I’ve stayed at so far has been wonderful, but Oyado Hiyama was exceptional. Your hospitality was attentive in every detail, and I was truly impressed. The spotless room, delicious meals, and relaxing hot springs— and above all, the warmth and kindness of everyone who welcomed us made it a deeply soothing stay.

I traveled with my daughter, and we had a wonderfully relaxing time. The meals featured many local Nikko ingredients, were beautifully presented, and were delicious—we were very satisfied. Since we used a private dining room, we could enjoy ourselves without worrying about other guests. The baths also offered a variety of ReFa showerheads and hair dryers, so I ended up trying several. The staff’s smiles were wonderful, and their courteous service was truly soothing. Thoughtful touches—such as bottled water in the room, stickers for the slippers, and drinks after bathing—were attentive down to the smallest details. We will definitely visit again.

I visited Shiobara Onsen with my 84-year-old mother from Taiwan on a family trip. The inn is quiet and cozy, with only 11 rooms. Thanks to the staff’s warm hospitality, my mother felt at ease throughout our stay. Dinner was a kaiseki meal made with seasonal ingredients, and this time we chose the rare soft-shelled turtle course. I was surprised when they even served soft-shelled turtle blood, but it became a memorable food experience unique to traveling. The hot springs are 100% free-flowing from the source. We stayed in the “Izumo” room, a spacious guest room overlooking the Hoki River, with both an open-air bath and an indoor bath. The two private reservable baths were also large and beautiful, and what impressed me most was that my mother could enjoy the hot springs without worrying about others. The scenery, cuisine, hot springs, and hospitality were all wonderful—an unforgettable set of memories with my mother.

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

It was a truly wonderful Accommodation where we could stay comfortable throughout our visit. Everything was impeccably clean, and from the moment we stepped into the Room, we felt at ease. The meals we had been looking forward to were outstanding in both presentation and taste for both dinner and breakfast, and we enjoyed them very much. The baths were also a highlight—not only the open-air private hot spring bath with its wonderful sense of openness, but also the cypress bath in the Room, where we could stretch out to our heart’s content while surrounded by the soothing scent of wood. Everything about our stay was excellent and became a great memory. We would definitely like to stay again. One last question: the towels smelled so lovely and were very relaxing! If you don’t mind, would it be possible to tell us which fabric softener you use?

I stayed here on a solo trip. It is a small Accommodation, but every detail is thoughtfully cared for, and I had a very comfortable stay. Ikebana arrangements were displayed throughout wherever my eyes fell, and I could really feel the Accommodation’s hospitality. The meals—especially the vegetables—were delicious, and since they were served in my Room, I was able to enjoy them at a relaxed pace. I left the Accommodation sincerely thinking, “I want to stay here again!” Thank you very much.

We stayed here as a couple.\n\nWe had been interested in this Accommodation for some time, and after actually staying, it exceeded our expectations. Above all, the milky-white free-flowing Onsen from the source was outstanding, and soaking at a leisurely pace felt truly luxurious. We also enjoyed the private open-air bath together without any worries, which became a wonderful memory.\n\nBoth dinner and breakfast featured carefully prepared dishes that made the most of local ingredients, and we were completely satisfied with both the taste and portion sizes. Everything at both meals was delicious, and we were impressed to enjoy freshly made dishes served piping hot.\n\nThe staff’s hospitality was warm, with thoughtful attention to detail throughout our stay, making it very comfortable. The Room was clean and had a calm atmosphere, allowing us to slowly unwind from everyday fatigue.\n\nThe Onsen, cuisine, and hospitality were all excellent—we were satisfied in every way. This is an Accommodation we would highly recommend to couples looking to enjoy a relaxing Onsen trip.\n\nThank you very much for everything. We would love to visit again as a couple in another season.

We drove from Chiba. As an older couple, we chose this Onsen Accommodation so we could leave at a relaxed pace and truly unwind. It was a wonderful place that exceeded our expectations. The detached Room, the bath, and the meals were all outstanding. The meal included an impressive number of dishes, but each portion was thoughtfully sized, so even we were able to finish everything. The next day, we enjoyed the gentle Onsen three times and headed home unhurriedly. This is now on our list of places we definitely want to visit again.

This was my first stay on a plan with breakfast included. Since there are only a few rooms, it wasn’t noisy at all, and I was able to relax at a very leisurely pace! There was a notice asking guests to keep footsteps and voices quiet after 9:00 p.m., which I thought was great. Thanks to that, it was quiet at night and I slept soundly. The private open-air bath was wonderful, but it was a bit disappointing that I couldn’t wash my hair there. The Japanese set breakfast had many dishes and was very delicious. The front desk staff were also pleasant and helpful, and next time I’d like to stay on a plan with dinner included. Thank you for taking care of me!

The building was simply wonderful. We stayed in the detached Room “Gion” with an open-air bath, and it was very spacious with high ceilings; the dark brown beams and pillars gave it a charming atmosphere. There were two semi-double beds, and they were fluffy and very comfortable. The in-room open-air bath was spacious and amazing (the view would likely be especially beautiful in late autumn or when it’s snowy—though getting there might be a bit challenging). Dinner was also very delicious.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

We stayed for 2 nights and 3 days. First of all, all the staff were very pleasant and courteous. The Hotel exterior feels a bit dated, and the guest Room had a slight animal odor. However, it was only noticeable at first, and it’s within what you’d expect for a pet-friendly stay. It was a little disappointing that the large public bath for guests didn’t have a view. We chose in-Room dining. Everything was delicious. There was more than we could finish. The staff member who served the meal worked very carefully and attentively. This is a truly pet-first Hotel, with a dog run, an open-air bath, and a pool. Because of the typhoon we couldn’t use them as much as we wanted, but having a covered dog run was extremely helpful. On checkout day it was pouring rain. They kindly gave us towels saying, “The ground is wet—please use these to wipe your dog’s paws.” A Hotel where you can stay in the same Room with your pet is valuable in itself, but this place also showed thoughtful care for both people and pets. Thank you very much.

From the moment we were picked up, the service was exceptionally attentive, and the hospitality during our stay (especially at mealtimes) was outstanding. There were many international staff members as well, and everyone provided pleasant service in polite Japanese. We felt truly thoughtful hospitality in every detail. We were also very satisfied with both breakfast and dinner. We thoroughly enjoyed the open-air bath in our room and had a wonderful trip. Thank you very much for taking care of us.

As last year, my husband and I stayed again this year. The cleanliness of the facilities, the thoughtful care from the staff, and above all the meals were outstanding! There was a wide variety, and both the quality and taste were excellent—I even found myself wishing I were younger so I could eat more. However, there is one disappointing point. We would love to visit next time as a family of three with our daughter, but when we looked into it, we couldn’t find an affordable room for three guests. As parents, we really want her to enjoy that delicious food and wonderful experience too—please consider offering reasonably priced options for three people.

We stayed at Sanraku to celebrate my husband’s and my 70th birthday anniversary as a couple. First, we were comforted by the attendants’ lovely smiles. At mealtime, we were deeply moved to find a wonderful hand-drawn plate by the manager displayed on our table. We also heard that the menu card was hand-drawn by the manager as well. They even prepared a purple celebratory vest for our 70th birthday celebration and took commemorative photos for us. In the bath area, we were surprised by the wide variety of shampoo, conditioner, and body wash available. In the changing room, there was also an assortment of high-end skincare products, which my daughter was able to use. It was a truly attentive Hotel in every way. My daughter and I are already talking about staying at Sanraku again. Thank you very much.

This was my first time staying here. Many of the staff are young and from overseas, but their Japanese is excellent, and I was amazed by how exceptionally polite and attentive their service was. Above all, you can really feel how hard they work. I had a very pleasant stay. In particular, the young woman who explained the meals and the man at the front desk during check-in—both were foreign nationals—and they were simply outstanding. The Ryokan itself has a wonderful traditional atmosphere, and I was very satisfied. We stayed to celebrate my mother’s 80th birthday, and she was delighted as well! Next time, I’d like to bring my daughter.

This hotel is located along the Kinugawa River. We stayed here on a family trip. The private open-air bath was wonderful, and we were able to truly relax. There were maple trees, so I enjoyed imagining how beautiful it must be during the autumn foliage season! We also used the large public bath, and the views and sounds of the river made for an outstanding setting. You can use it even late at night during your stay, so if you have plans, you can enjoy the baths without worrying about operating hours. Both dinner and breakfast are served in a private dining room, so I highly recommend it for anyone looking to unwind and recover from everyday fatigue!! The staff were very kind as well. We would love to stay again—thank you very much!

It was excellent. The meals were delicious. The Onsen was free-flowing from the source, and the water temperature was just right.

My first visit was during last summer vacation. I wanted to get away from the fatigue of working with numbers... The sound of evening cicadas from the mountain right in front of me, and the gentle murmur of the Kinugawa River, were so soothing. There are many types of baths, and the open-air bath—surrounded by the scent of the forest—was incredibly relaxing; it felt like true luxury. For dinner, both the Japanese course meal and the buffet were delicious—I couldn’t be more satisfied. And of course, there’s a breakfast buffet too! I loved this Hotel so much that I’ve come back many times. It’s very easy to access from central Tokyo: it’s about a 5-minute walk from Tobu World Square to reach the Hotel, and there is also a convenient Shuttle Service from Kinugawa Onsen Station. This is my favorite Hotel—one I want to visit in every season.