츠카하라역 × 선의 세계관이 느껴지는 숙소객실 및 어메니티 평가가 높은 호텔·료칸

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

Although we only stayed for just under six hours on a day trip this time, it was a soothing space where we could relax and feel refreshed after a long time. The full-course kaiseki dinner was beautifully presented with a seasonal touch and was absolutely delicious. Next time, we would definitely like to return for an overnight stay.

My mother and I stayed for one night in August 2026. After we arrived, we were shown to the larger Room. We truly appreciated this unexpected kindness. The garden was beautifully maintained, and we thoroughly enjoyed a relaxing time there. Every dish was delicious, and the portions were just right—not too much. The cuisine was classic and seasonal. After the bath, we went to the lounge, where there was a wonderful selection of art books and magazines, and the complimentary drinks were excellent. The mountain views and garden from there were so beautiful that they made us forget our everyday fatigue. The service felt just right—neither too close nor too distant. Since it was drizzling the next day, we were also grateful for the service of being driven to the Hakone Open-Air Museum. One suggestion: it would be even better if the labels for the shampoo and conditioner in the bath area were easier to understand (other older guests also seemed confused). I would love to visit your new Accommodation near Mt. Fuji as well. Thank you very much.

We chose the Surprise Plan for a celebration, and the communication was very courteous. The Room and open-air bath were spacious, relaxing, and very clean. We were also happy to have plenty of free drinks. We chose the wagyu course, and everything was delicious. The staff were friendly, and we enjoyed chatting with them as well. Being able to adjust the open-air bath ourselves meant we could always soak at just the right temperature, which was a great feature. Breakfast was also excellent. We felt refreshed in both body and mind, the surprise was a success, and we’re truly glad we chose this place. We’d love to stay in one of the other Rooms too!

We were very satisfied with everything—the staff’s service, the atmosphere of the Accommodation, and the meals. We had an unexpected issue on our side, but they responded kindly and supportively, and we are truly grateful.

We stayed here on our silver wedding anniversary trip after a day of golf. With in-room dining, we were able to relax at a leisurely pace, and since the bath in the Room is also an Onsen, we could enjoy it whenever we liked. The staff were attentive in many ways, making the stay very comfortable. When we stayed previously, the manager remembered that I get cold easily and prepared extra bedding for us, so I slept comfortably. The Facility is old and there is no open-air bath, but it’s rare to find an Accommodation with such high-quality Onsen water, a charming pond where carp swim, and convenient access. We would love to stay again.

We stayed with a family of five and two dogs. The Accommodation was spotless, filled with the scent of hinoki and other woods, and equipped with the latest appliances and very comfortable bedding—everything was excellent. In the garden, not only our dogs but also the kids enjoyed playing catch; it was clean as well. The nearby river had beautifully clear water, and for the first time in years we spent a long time enjoying it together with our children. Breakfast was carefully prepared and absolutely delicious. We will definitely come again.

[From Check-in to the Room] We arrived by car and were warmly welcomed. After check-in, we were escorted to our Room while enjoying tea and sweets. [Attractions] We chose one of the two activities and whisked matcha ourselves, then enjoyed tea on the Sky Corridor for a perfect digital detox. There was also a surprise arranged by my wife and the staff for me, which truly moved me—thank you so much. [Dinner] As the title suggests, the meal featured carefully selected ingredients gathered along the Tokaido route and a strong focus on water quality. We’ve enjoyed excellent cuisine at many places (Sekaie, Miwa, Karaku, Mayufutahari, Honbako, Hoshino Resorts, etc.), but this surpassed them all. From the dashi to rice served multiple ways with different textures and aromas, everything delighted all five senses—and our conversation with the staff made time fly by. Personally, I especially loved the rare bonito cutlet and Tajima-Gen beef shabu-shabu with chilled chawanmushi. [Breakfast] It began with wake-up tea. We had two kinds of dried fish (including horse mackerel), both outstanding. As with dinner, rice cooked in a clay pot was excellent—not only as white rice but also as crispy scorched rice enjoyed in hot water (“kogashi-yu”), which was a new discovery for us. Personally, I especially enjoyed the dried fish and simmered vegetables. [Room] A functional Room with thoughtful touches such as aroma oil for stone warming and three types of tea. Since it’s designed for digital detoxing there is no TV. We relaxed slowly in the semi-open-air bath in our Room. [Service] Everyone provided exceptional service—from those who helped arrange our surprise from Reservation through arrival day, to those who whisked matcha together with us as beginners; from dinner service by someone who shared my wife’s name to breakfast staff who kindly accommodated an unexpected request. Each moment became a lasting memory. [Overall] We will definitely return—next time in autumn or spring would be ideal. With such comfortable hospitality from everyone here, this Accommodation is deeply soothing and easy to recommend. Since it has only recently opened up: personally speaking it would be nice to have insect screens on the outer windows by the semi-open-air bath; also given how much care goes into tea and ingredients it might be great to have a small space where guests can buy souvenirs such as tea leaves teaware or dried fish as keepsakes.

We had a wonderful time in the beautiful garden and Room. My daughter was also very happy. Thank you very much. We would love to visit again.

After 20 years, the bath was still great, and although meals were previously served in the Room, the food was excellent. The staff were all very pleasant. The garden remains as beautiful as it was 20 years ago. While I like the nostalgic feel of the building, a bit more renovation might be better.