오지에키마에역 × 고객 서비스 평가가 높은 호텔·료칸

We stayed for five nights as a family this time. The baths are wonderful, of course, but all the front desk staff were very kind, making us feel comfortable and at ease throughout our stay. This is our only choice for a Hotel in Akabane!

At check-in, the front desk staff greeted me with a wonderful smile and provided kind, courteous explanations, which made me feel very reassured. The hotel’s convenient location near the station was also a big plus and gave me peace of mind. Thankfully, I was upgraded to the Ladies’ Room this time. The Room was equipped with a ReFa hair dryer and shower head, which I was delighted about! The amenities were well stocked, and every item at the breakfast buffet was delicious—I was completely satisfied. If I had to mention one thing, it would be even more helpful to have an outlet by the pillow on the loft bed for charging a smartphone. Overall, it was an extremely comfortable stay. I would definitely like to stay here again!

While some Hotels are rigid and by-the-book, here I was truly able to relax thanks to the staff’s thoughtful and warm hospitality. Their service reflected the values of the manager and leadership, as well as the Hotel’s overall commitment to welcoming guests. I stayed for six nights this time, and I am sincerely grateful for all your care—thank you very much.

Quiet despite being close to the station. The room was also very quiet, and I slept soundly. The hot towel at check-in was so refreshing. Receiving a tablet at check-out gave me peace of mind. The Hotel staff also had a calm atmosphere, which helped me relax. Thank you very much.

I stayed here solo for a live concert trip. I had a Reservation for a Standard Double, but they kindly offered to change it to the Ladies’ Room free of charge since there was availability, which I really appreciated. The large public bath had a good Panasonic hair dryer, and although I didn’t use them this time, they also offer free late-night soba and ice cream—great services that made the stay very comfortable. It’s a bit of a walk from Ikebukuro Station, but there’s a convenience store nearby and the service was excellent, so I’d like to stay here again when I come to Tokyo.

I stayed at your Accommodation this time to watch a concert livestream with friends. While we had trouble getting the Room set up as we hoped due to issues with the Room equipment and paid content, the staff responded flexibly and helped us make it through to the end. I am truly grateful to all the staff who handled what was honestly a difficult request with such sincerity. Since I couldn’t thank you in person, please allow me to express my appreciation here. Thank you so, so much!!

Thank you for your hospitality. I stayed for three nights, and the staff were very kind and helpful. Above all, Ikebukuro is a convenient area with easy access to anywhere, and the Hotel is not too far from the station. I would like to stay here again if I have the opportunity.

It was very clean and nice. There was more space to walk around than I expected, which was great.

I stayed here to attend a concert at Tokyo Dome. The front desk staff were very helpful, and having someone on site 24 hours a day made me feel safe. The Room is indeed small, but it’s more than enough if you just need a place to sleep. Bath towels, face towels, a toothbrush set, cups, shampoo, conditioner, body soap, and a hair dryer were also provided. Above all, having a private bath and toilet at this price was truly appreciated. I would like to stay here again if I have the chance.

This was the only place I found, and I had heard there would be construction, but there was no noise. If the construction hadn't started yet, it might be better not to mention it during check-in as it could cause unnecessary concern.

In a world where everything is expensive, I was glad I could stay here at a relatively reasonable price. It’s probably less than a 5-minute walk from Tabata Station South Exit, but the route from the station to the Hotel is uphill, so if you have heavy luggage it can be quite tiring—something to keep in mind. (Going downhill was easy.) As soon as you enter, you’ll see the front desk, but it’s on the 4th floor, which can be a bit confusing. My Room was on the 2nd floor, so I had to take the elevator down from the front desk, which felt unusual. (That said, it wasn’t inconvenient at all, so it didn’t really bother me.) Amenities are minimal, but I had no complaints—I just need shampoo/conditioner and a toothbrush. Until the last train, you can hear train noise, but if you treat it as background sound it doesn’t bother you much. If it’s affordable with good train access in Tokyo, I can overlook some things. More than anything, I feel very grateful for being able to stay at such a low price.

I’ve stayed here several times. It’s very close to the station so it’s easy to find, very clean, and reasonably priced—I really like it. I made a Reservation for a single Room, but I was upgraded to a spacious twin Room, which I really appreciated. The bathroom and toilet were separate, so I could relax in the bath and was very happy. The staff were also very friendly. I’ll definitely stay here again when I visit Tokyo.

I stayed here several times before COVID, and this time I returned after a long break. If I remember correctly, the Room was much cleaner than before, which pleasantly surprised me. I also remembered at check-in that there was no Wi-Fi, so I used to go online at the McDonald’s across the street. I would be happy if you could consider adding it. It’s really appreciated to be able to stay at such a low price despite being close to the station. I’d like to stay here again.

Once a year, I stay here when I have work near the Hotel. The Room is clean, and it is quiet despite being in the city center. I can rest with peace of mind until work the next day. I’m not good at driving, and when I had trouble maneuvering in the Hotel parking lot and called the front desk for help, they came right away and guided me. The Room has an electric kettle and tea bags, so you can enjoy a warm cup of tea. From sharing an elevator with what seemed to be inbound international travelers, this Hotel appears to be popular. I would like to stay here again next year.

I was upgraded and enjoyed a spacious room in the accommodation I stayed at before. Thank you very much. It's close to the station, and next time, I'd like to try the curry lunch!

I always use the Plan with check-in at 22:00 and check-out at 14:00 the next day. I leave my suitcase before check-in, and this time the young woman at the front desk was incredibly kind—she asked things like, “Was it hot outside?” and even offered me an ice pop. She also told me to cool down for a while and let me rest, which truly made me happy and helped a lot. I hope she’s always there at the front desk. I’ll definitely stay again!

Conveniently located near the station, with a supermarket nearby and plenty of restaurants and convenience stores in the area. The Hotel is old, but the staff are very friendly and helpful. Thank you as always for the desk lamp.

We stayed with three people, and it was spacious enough. The lobby, elevators, hallways, and room were all very clean, and we were very satisfied. What stood out most was how incredibly delicious the breakfast bread selection was. It was so good I could barely stick to the “up to two per person” rule! (Of course, I did stop at two...) It was a shame there wasn’t a bathtub, but I’d like to stay here again next time I’m in Tokyo for a live show.

The Room was clean and had a smart TV, which we enjoyed. The front desk had a bright, welcoming atmosphere as well.

The Room is small, but the toilet and bath were clean. It’s also not too far from the station. For this price in Ikebukuro, it’s a great deal! I’d love to stay again.