우에노오카치마치역 × 고객 서비스 평가가 높은 호텔·료칸

The Room was more than sufficient for spending the night alone. The bed was spacious, and the mattress was supportive—not too soft or prone to sinking—so it was extremely comfortable. The bathtub is quite compact. For some reason, the elevator hall on the second floor has no ceiling and was exposed to the rain, so it was wet. It wasn’t an issue with light rain, but it could be difficult in heavy rain. Since the microwave is located in the breakfast service area, it had been put away by morning. They warmed up my convenience-store soup in the kitchen, but I was told not to eat it at the breakfast venue and to eat it in my Room instead. They also stored my luggage even before check-in, which I really appreciated because I didn’t have to carry a large bag around. Thank you very much.

We stayed one night while visiting the National Museum of Nature and Science and the zoo with our two children. The building is old, but it’s within walking distance of Ueno Station and Ameya-Yokocho, with plenty of restaurants and convenience stores nearby. They can store your luggage, the Hotel staff were kind, there’s a large public bath, Child Sharing Existing Bedding is free, free drinks are available, and there’s an amenity bar. Our kids had a great time!

The location was great. There was a 7-Eleven nearby, which was convenient. The Hotel Facilities aren’t new, but there were no inconveniences at all during my stay. However, at night I could clearly hear the sound of the neighboring room’s shower head hitting the wall, and in the morning I could hear voices in the hallway and doors opening and closing quite loudly. Also, I stayed on the 4th floor and felt that the water pressure weakened when multiple people were bathing at the same time. Basic amenities were available in the lobby, so it wasn’t a problem. I relaxed until right before checkout time, and the housekeeping staff’s greeting and smiles were very nice. I’ll consider staying here again when I come to Ueno.

If you don’t mind the price, there are probably Hotels closer to Tokyo Dome, but when I searched on Yahoo! Travel, this one was reasonably priced. To get to Tokyo Dome: it’s about a 10-minute walk from the Hotel to Okachimachi Station (I walk slowly), then from Okachimachi you transfer once at Akihabara to Suidobashi, and after that it’s about a 10-minute walk to Tokyo Dome (again, I walk slowly). They stored my luggage in the morning, there was a microwave right outside the elevator, and they cleaned the Room even during a Multiple Night Stay. There was also a bedside clock (I didn’t check whether it had an alarm function). They said there were women-only services; at check-in I received one-time pouches of each item—face mask sheet, makeup remover, facial cleanser, toner, and serum—as well as bath salts. You can receive one set per stay (once per Accommodation), but you can get one of each type. I was especially happy about the face mask. The shower water pressure was neither too strong nor too weak, and there were no issues with toilet flushing. Of course there was a washlet and a hair dryer (the airflow is slightly weak but it’s quiet and also has a cool setting). The “cleaning needed/not needed” sign was magnetic, so I could cover and block the peephole as well. The lock is an auto-lock card key system (card must be returned when checking out); inside the door there is only a thumbturn lock. I would have been even happier if there had been a trash bin near the sink. Occasionally I heard water sounds like someone flushing in another Room. I’m not sure whether anyone stayed next door; as for voices, I only faintly heard staff talking while cleaning in the hallway. Also on the morning of day two, for some reason my Room sometimes smelled like grilled fish. What bothered me most is that the Hotel entrance has stairs with no ramp, so you need to lift heavy luggage. All in all, it was more than sufficient for traveling for a live show. Overall, I think it was good.

I used the facility for a day stay. Since the large public bath with an open-air bath was available from 3:00 PM, I used it. I was able to relax while soaking in the Shigaraki-ware ceramic bath. I will use it again.

I contacted the Hotel to let them know I would be late for my scheduled check-in time, and they kindly assured me it was fine, which was a huge help!\nThe Hotel interior was beautiful, and the Room was very comfortable.\nI will definitely stay here again when I come back!!

I chose this place for its convenient location near the station and affordable price. I didn’t have high expectations for the Facility, but the Room was spacious and clean, and both the bed and bedding were excellent. The front desk staff were polite and kind—thank you very much. I stayed with a friend, and they were satisfied as well. I would like to stay again.\nSince Wi‑Fi is available only as a rental, I gave fewer stars, but honestly it feels like a full 5 out of 5.

When I entered the Room and looked outside, the brilliantly shining Tokyo Skytree was right there—I don’t get to visit Tokyo often, so seeing it made me very happy. Thank you for this dreamlike stroke of luck.

I’ve stayed here before—have the rooms been renovated? It felt like the bathrooms and other water areas were cleaner than last time, which made my stay very comfortable. I think the complimentary breakfast offers a satisfying amount and selection, especially for women. They also store luggage before check-in and after check-out, which is a huge help since the location near Ueno Station makes it easy to end up with lots of shopping bags. I’ll definitely stay here again when I’m in town.

This was my second stay. The location is excellent, and since I only needed a place to sleep after a live show, the discounted rate with a 10:00 PM check-in was exactly what I wanted. They also store your luggage before check-in, which is very helpful. Last time I stayed on Friday and this time on Saturday. The outside noise (drunk people shouting) wasn’t an issue before, but this time it was pretty bad—though it quieted down before midnight. As mentioned in other Reviews, it didn’t bother me last time, but this time I woke up to the voices of the delivery company across the street starting around just before 8:00 AM. I think this probably depends on whether your Room faces the street. That said, it’s very convenient overall, so I’ll stay again. Thank you.

I was very excited after seeing the photos. The Room was clean, bright, and comfortable with no unpleasant drain odors. The complimentary coffee service was a delightful touch. It seems there are various types of Rooms available, so I would love to stay again. Thank you for your hospitality!

Three adults stayed in a Room with a loft bed. Since we only needed it for sleeping at night, we had no complaints. There was a little mold in various places in the bathroom, but it came off when I scrubbed it with a body sponge. I’d appreciate a bit more cleaning, though it wasn’t unpleasant. Maybe it can’t be helped since most guests are foreigners? The drink bar and breakfast were so good you wouldn’t believe they’re free. We had a Multiple Night Stay, and the side dishes changed slightly each day. Breakfast starts at 7:00, but when we went around 6:50, some days we could grab seats and wait, while other days there was already a line. It feels busiest just after 7:00, so I recommend going down before 7:00 to secure seats or waiting until around 7:30 after the rush. Whenever I go to Tokyo, this will be my regular Accommodation!

Just steps from the Ginza Line exit, it was convenient for bar hopping and sightseeing. The front desk staff were helpful, and the Hotel and Room were clean, quiet, and comfortable.

I chose this Hotel because it offered a great value Plan. Since it's new, the Room was spotless and very satisfying. There was a kettle and instant coffee provided, but while there were plastic cups, there were no paper cups suitable for hot coffee, which I found puzzling. The absence of a desk and only having a table seemed different from typical business hotels. Although I thought the noise from the first-floor okonomiyaki restaurant might be bothersome, my Room on the third floor was surprisingly quiet once I closed the door. However, the Hotel entrance is directly connected to the restaurant without any partition. If you enter or exit late at night or early in the morning when no staff is present at reception, you have to pass through what feels like an empty restaurant after hours. This made me worry about potential unauthorized access by someone with ill intentions—though perhaps this concern is unnecessary.

I was able to relax comfortably in a semi-double room thanks to the complimentary upgrade. The complimentary bath salts also helped me unwind, even in the unit bath.

As we didn’t have large suitcases, there was no inconvenience and it didn’t feel cramped thanks to the luggage rack and other amenities. The Room had only a shower booth, but it was more convenient than a shower curtain setup, and the toilet was separate, so there were no issues. Personally, I would have liked another type of towel in a different size. The mattress was great and I slept comfortably, and the large mirror was convenient for two people to use. Breakfast met my expectations; I was surprised they had sparkling wine available, but I enjoyed it. I’d like to stay again if I have the opportunity.

Convenient location with spacious rooms. Highly recommended, and we plan to book again for our next trip to Tokyo.

Accommodation (including meals), suitcase reception and storage, thank you very much for your hospitality. It was an enjoyable trip to Tokyo. If I may make one request, it would be great if a body sponge was provided. Looking forward to staying again.

It was my first time staying at an APA Hotel. As expected in Tokyo, the Room was not very spacious, but it was clean, and the staff were very kind. I would love to stay here again.

They were very kind and helpful. I’ll definitely stay here again the next time I visit Tokyo.