가미카츠라 역 × 고객 서비스 평가가 높은 호텔·료칸

We stayed here for a family trip with my parents. At check-in, the staff explained the building while we enjoyed the beautiful garden view, which helped us understand the Accommodation even better. The welcome sweets and tea we were served were also delicious. As I am pregnant, I mentioned that I was avoiding caffeine, raw foods, and alcohol. They kindly switched the coffee prepared in our Room to decaf, provided non-caffeinated sword bean tea, and changed the tea served with meals to black soybean tea. I was truly impressed by their warm hospitality. Dinner was excellent as well. They even accommodated me with a separate menu, and I really appreciated their thoughtful attention to detail. Every dish was delicious, the portions were just right, and it was a wonderful meal overall. The private Onsen in our Room could be enjoyed 24 hours a day whenever we liked, which was fantastic. My parents seemed very satisfied too. This was our last family trip before our baby arrives, and we are truly glad we chose to stay here. Once things settle down, we would love to return and stay in a different Room as well.

It was a very cozy Hotel. The delicious breakfast, the staff’s warm smiles, and the clean Room—everything offered service and quality beyond the price. Because of the rain, we spent more time at the Hotel, but it was very comfortable. When I visit Kyoto again, I would definitely like to stay here.

Although we traveled during extreme heat, the moment we stepped into the Hotel amid the bustle of Arashiyama, it felt like a different world, welcomed by a white garden. We arrived early, but they kindly showed us to our Room since it was already prepared, which made us very happy. The Room was stylish and comfortable. The view from the balcony and the sound of water were soothing, and we had a wonderful time. For dinner, we enjoyed tapas and pasta while watching Togetsukyo Bridge at dusk—beautifully presented and delicious. It’s a Hotel I’d love to visit again in another season. This trip also celebrated my daughter, and thank you for preparing flowers in our Room for her. It became a memorable trip.

Everything was excellent. The food, the service, and the atmosphere were all outstanding. We had a wonderful time. We would love to stay here again when we visit Kyoto.

I was extremely satisfied with everything, including the Hotel’s cleanliness, service, and baths. Just as the Reviews said, drinks and nuts are truly available to enjoy freely. What’s more, they are high-quality drinks and nuts. Breakfast is also of excellent quality. I also thought it was wonderful that containers are provided so you can take items back to your Room; however, since there are plenty of containers available, some guests may end up using more than necessary, so it might be worth adding a small limit on how they are used. Other than that, I think it’s perfect. I will definitely stay again.

I’ve been staying here repeatedly lately. It’s affordable, clean, and very comfortable. They also offer welcome coffee, and the staff are courteous. The Room was well cleaned and comfortable, but when I set the air conditioning temperature a bit higher, I noticed a slightly unusual odor from the airflow. If you could consider cleaning internal parts that are difficult to address with regular cleaning—such as filters and the heat exchanger—I think this Accommodation would become even more comfortable in the future. Thank you.

It’s one stop from Kyoto Station, but it’s surprisingly quiet at night for being so close. For travelers with a packed sightseeing schedule, the access might feel a bit inconvenient. The property is clean, and the room is comfortable. We didn’t add breakfast this time, but on our previous stay it was delicious with a wide variety of options. This time was a Multiple Night Stay (2 nights). We will stay again.

My main purpose this time was to visit Arashiyama, so I stayed at this Hotel in Shijo-Omiya. The nearby bus stop is also conveniently located, with many bus routes to various areas of Kyoto. The Room had an unusual design—a Japanese-style Room with beds—but it was comfortable. If possible, I would have liked a floor chair. The large public bath was also nice, but the only drawback was that the shower pressure was so strong it hurt when sprayed on my face. Also, I heard the women’s public bath was extremely crowded on Saturday night, so it would be helpful if the TV in the Room could show how busy the public bath is, like some other hotels do.

It was a highly satisfying stay. The Room was clean and well maintained, and we were able to relax comfortably. The staff were polite and kind, and we truly felt their warm hospitality. For dinner, we could choose kamameshi from three options and enjoyed it freshly made. Breakfast also offered a wide variety of dishes to go with rice, so satisfying that we ended up eating more than usual. Although the bath is not a natural Onsen, it was spacious and very relaxing, helping us fully recover from travel fatigue. The location is excellent and very convenient as a base for sightseeing. We would definitely like to stay here again when visiting Arashiyama.

The staff’s warm smiles and excellent service were wonderful. The meals were Japanese cuisine, and we were very satisfied. The Onsen was also clean, and we were able to relax. It was a great Accommodation, conveniently located near Tenryu-ji Temple and the bamboo grove.

Even during the Obon season, we were able to stay at an affordable price regardless of booking last-minute, and the Room was spacious and clean. We also enjoyed drinks in the lounge, which was great. It is a very convenient Hotel close to the station, with easy access to both JR and the subway. I would like to stay again next time.

I suddenly got some time off and decided on a trip to Kyoto. Since I made the Reservation the day before, it was almost fully booked and I couldn’t choose the Room type, but the price was reasonable so I went ahead and booked it. The building was very clean, and I was happy that the bath was an Onsen! Both dinner and breakfast were delicious—I was completely satisfied. In addition to the welcome drink, there were lots of free services to enjoy, which made it feel like a great deal… All of the staff were friendly, so I had a very comfortable stay. It was a last-minute trip, but I’m truly glad I stayed here. Super, super satisfied!!! One more thing: the aroma scent used inside the property smelled wonderful and helped me relax even more. Thank you very much.

The Facility and amenities were better than those of similar hotels. The front desk staff, while working hard to assist many inbound guests, also provided me with excellent service, including luggage storage and courteous assistance. However, there was one disappointing point: when I called at night to ask about room cleaning and towel replacement during a Multiple Night Stay, there was no response at first when the phone was answered. When I spoke to ask my question, I received an unfriendly reply, which left me wondering what was going on.

Traveling with my two lively daughters, I’m sure we caused some inconvenience at times, but this was such a wonderful Accommodation that we’re certain to return. Above all, the staff were outstanding!! From the warm welcome, everything—breakfast, the private Onsen, Suiran Delight, and the rickshaw Shuttle Service—became a wonderful memory. Our 10-year-old eldest daughter was truly moved and said she’ll definitely work hard so we can stay here every year (lol). We will be back again. Thank you very much.

I’ve stayed at many Accommodations, and this one was a standout for the first time in a while. The hospitality and the Room Facilities were more than enough for a stay with No Meals Included. It also made me think—in the best way—that the meals are probably delicious too. For babies, things like light switches may draw their attention, but I highly recommend it for families with children who no longer put things in their mouths and are running around!

The hospitality, the stylish dinner, and the ochazuke breakfast were all wonderful—I’m glad I was able to stay here. However, I have some concerns about my legs, and I didn’t realize from the Accommodation photos that it is a two-story building; I would have been happier if the toilet were on the first floor. What is the entryway area inside the Room (the earthen-floor space) intended to be used for?

I stayed in a Room with an open-air bath with a two-meal plan. I only realized after arriving at the station that there was no shuttle bus in the 2 p.m. hour, so I took a city bus instead. It was very helpful that you were able to process my check-in early.\nThe bath in the Room had a pleasantly silky texture and I could use it anytime. I also love manga, so having them set up right outside the Room was perfect.\nBreakfast and dinner were buffet-style. Dinner was enjoyable enough, but I wish breakfast had offered a bit more variety. There wasn’t much I wanted to eat, and even the salted bread—the one item I did want—sold out while I was waiting in line, even though it wasn’t yet 8:00 a.m.… which was disappointing.\nI assume the shuttle bus schedule avoids peak times for check-in and check-out because it gets crowded, but the timing feels a bit awkward. If you arrive early to enjoy Manyo Club, or if you plan to continue using it for an additional fee after check-out, then it shouldn’t be an issue.\nI liked this Onsen Facility more than the one in Kobe, so I would like to stay again.

The children on the training camp were very energetic and lively. I think this is a very clean Facility, even among youth hostels. Breakfast was hearty and delicious, and the free parking is a big plus. The bath was not crowded, so I could relax. I would like to stay again.

The view of Toji Temple from the window was absolutely stunning! It’s located very close, so I took a short walk at night to see the beautifully lit-up temple. With just one stop from Kyoto Station, the location is highly accessible. There’s also a Ministop downstairs and a 24-hour supermarket nearby, making it incredibly convenient. Additionally, the staff at reception were very polite and helpful, which I truly appreciated. I’ll definitely choose this place again when visiting Kyoto!

The staff were very kind and helpful. I was able to relax in my Room, and the meals were delicious. The Onsen helped soothe my fatigue. I’m glad I had such a wonderful time. Thank you very much.