요시노역 (나라현) × 꽃을 즐길 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸

I stayed for one night. The Hotel and the Room were very clean, with thorough cleaning down to every detail, so I was able to spend my time comfortably. The Room was also spacious and very easy to relax in! All of the staff were warm and courteous, and I was very satisfied. The meals were delicious, and I could take my time enjoying them while chatting with friends. Thank you as well for accommodating ingredients I’m not comfortable with. Overall, it was a wonderful Hotel where I felt at ease and truly refreshed both physically and mentally. I would definitely like to stay here again when I visit Nara.

This was our first trip as a couple, and we made a Reservation to celebrate our 20th wedding anniversary. Since we’re not very experienced travelers, we were nervous at first, but the Ryokan staff were so kind and friendly that our worries quickly disappeared. I’m not usually comfortable with open-air baths, but I worked up the courage to try—and it was truly relaxing and soothing. The changing area was clean and easy to use as well. And the meals we had been looking forward to exceeded all expectations—I was genuinely satisfied from the bottom of my heart! Everything was delicious. There was venison tataki, which I wasn’t sure about at first, but it had no strong taste at all and was truly wonderful. Our attendant explained each dish carefully, which helped us appreciate the ingredients even more—thank you so much. What made us even happier was that they took photos for our anniversary and gave them to us as a gift when we left. The handwritten letter from the proprietress also deeply moved me. This is the first time my heart has felt this full—just like my stomach! We are filled with gratitude for everyone’s thoughtfulness, kindness, and warm support. We will definitely come back again! Thank you very much for everything.

We stayed here as a couple during the Obon holidays. Even though it was the hottest time of midsummer, Tenkawa Village was wonderfully cool—a top summer retreat in Kansai where we could stay comfortable without using the Room air conditioner and without breaking a sweat. We had long admired the charm of Dorogawa Onsen and had wanted to stay there at least once, and choosing Hanaya Tokubei was absolutely the right decision. The whole town has a lovely atmosphere, but Tokubei stands out for its especially distinctive and tasteful building. Because there are few guest Rooms with private indoor baths in the area, we stayed in “Higashi no Tenku” with an indoor bath. The view is mostly of the courtyard, so if you are used to resort-style Onsen facilities it may not exceed expectations. Still, considering this is traditionally an Accommodation used by ascetics, we felt it was a true luxury and enjoyed it. The meals were delicious Japanese cuisine featuring plenty of local ingredients, with thoughtful touches throughout that kept our Multiple Night Stay from ever feeling repetitive. We were completely full but couldn’t bear to leave anything behind—and finished every last bite. Spending time on the veranda at dusk with a beer in hand while watching people pass by was simply wonderful. After sunset, strolling around the area in yukata is also great fun. Wherever you walk, the lantern lights feel magical, and Tokubei lends out portable lanterns as well. It was like stepping back into a period drama. There were also foreign staff members, and they were genuinely kind and attentive—we truly appreciated it. This is an Accommodation we would love to visit again. Highly recommended if you are sightseeing in Dorogawa Onsen.

This time, we stayed in the Jinshiro Room. As always, the in-room bath was incredibly relaxing. The meals were delicious too!

All the staff are so kind! The Ishibutai Tumulus is very close by, and if you walk a little further there are more ancient burial mounds—it's amazing! The Room is even nicer than in the photos. 　The Asuka scenery is beautiful, and you can also see Mt. Nijo. Relaxing in the hammock on the balcony was wonderful! 　The BALMUDA kettle and the coffee packs were delicious! There were lots of tasteful books in the stairwell area, and I really enjoyed them. The manga “Tenjo no Niji” was so interesting—I want to read more! 　Breakfast was great too—the white rice was glossy and delicious! Maybe because there are only five rooms, it’s quiet in the morning and you can eat at a relaxed pace. 　They also store your luggage after checkout! When I mentioned we were going for a walk to Asukadera Temple and Iruka’s Kubizuka, they gave us frozen Aquarius sports drink and Ramune candies to help prevent heatstroke. So grateful!

I am writing only about the service. At check-in, there were two staff members at the front desk and one was available. I gave my name and said I was checking in, but a male staff member told me to “wait on that sofa, as we are guiding guests in order,” so I waited. It did look busy, but even after no one was at the front desk, no one came to assist me. When I asked a passing staff member whether it was still okay to keep waiting as instructed, a female staff member apologized sincerely and guided me right away. Her manner was very polite, which made me wonder why I had been told to wait in the first place. After entering the Room, when I tried to have tea, the teacup was slightly dirty (which could be washed), but when I emptied the teapot there was leftover tea still inside. When I called about it, the same female staff member came immediately and apologized profusely. She seemed so apologetic that it almost made me feel bad for her—so I couldn’t help thinking this should have been taken care of beforehand. The female staff member who served us at dinner and breakfast was perfect. In particular at breakfast she even showed us around the VIP room we were interested in, which truly impressed us. However, at checkout: I was told that in addition to drinks from dinner there would also be charges for souvenirs. Since we had not purchased any souvenirs, I asked to see an itemized statement. They said they had apparently added another guest’s charges by mistake; after removing those items they processed payment by card. In general, an itemized statement should be shown and confirmed before payment is taken—it is not normal for this to be handled only verbally. Especially since this became a minor dispute where I had to request proof of details first, it should have been presented immediately. Moreover, after payment they handed me only the card slip. Only after I requested it did they give me something like an itemized Receipt as well; normally customers should receive not only the card slip but also an itemized statement—especially when there has been a billing error like this. Because they handled all of this so casually, it felt pointless to continue arguing and I gave up requesting issuance of a Receipt. I am reporting this because there were both excellent aspects of service and aspects that were more than simply disappointing mixed together. I hope improvements will be made.

While breathing in the fresh air of Asuka, I truly enjoyed the attentive hospitality that was present without being intrusive. Dinner at Da terra was also a wonderful meal that delighted both body and mind. There was nothing to complain about, but if I had to mention something, it would be breakfast. I’m not sure instant noodles are the best choice. Also, the one-size-fits-all sleepwear was a bit small... Just minor details.

Judging from the exterior photos of the building, I honestly didn’t have high expectations, but I was truly impressed by the attentive service. The view of Tanzan Shrine from the Room was as beautiful as a postcard. On the day of my stay, I was told there would be an illumination at Tanzan Shrine, and I was moved to see the fantastical buildings and cherry blossoms. When I mentioned that I would go for an early-morning walk, they kindly prepared shoes for me even though it was 6:00 a.m., and they were waiting for me when I returned. At breakfast, while enjoying ozoni served with local kinako, I also heard various stories about the area from the staff. After attending morning worship at Tanzan Shrine and strolling around the grounds for a while before returning to the Hotel, they even drove me in their Shuttle Service despite how close the parking lot was. The building does show its history in places, but it’s clear that careful attention has been paid to details such as renovated bathrooms, toilets, and windows. The cleaning is also extremely thorough. It was a wonderful Accommodation.

I was able to get away from everyday life and truly enjoy my stay. The duck hot pot at dinner had a comforting broth, the rice was delicious, and the local sake Hanatomoe was easy to drink and paired perfectly with the meal. And the water is wonderful—I believe you mentioned that you use spring water from underground. We enjoyed so many blessings from the mountains and river and finished everything. Thank you for the feast. The Dorogawa Onsen bath was also soothing and relaxing. Thank you for everyone’s warm hospitality and thoughtful care.

Stayed with the One-Night Stay with Breakfast Plan. The bath in the Room was unexpectedly spacious and allowed me to enjoy the view while relaxing, which was very satisfying. I would love to visit again during cherry blossom or autumn foliage season. The breakfast was also satisfying in both content and taste.

When we arrived at the bus stop, Mr. Kuboji was there to pick us up by car. We hadn’t requested it, but since it was raining, his thoughtfulness made us very happy. The Room was spacious, and although three of us stayed, we were able to relax comfortably. The meals were delicious, and we had a wonderful time. The warm, home-like atmosphere was the best.

A quiet accommodation in Higashiyoshino Village. The very spacious Japanese garden is well-maintained. You can only hear the sound of cicadas. The accommodation is a historic building with a grand structure. Facilities such as water systems have been renovated for a comfortable stay. For dinner, we enjoyed shabu-shabu made with branded pork, which was tender and delicious without any scum forming. The private hinoki cypress bath allowed us to relax at our own pace.

The Room was clean, and the front desk staff were friendly. However, the toilet and washbasin felt uncomfortably close—like in a studio apartment. That said, dinner was excellent, so overall it was a satisfying stay. The portion size, quality, and atmosphere were all great.

This was my first time visiting Yoshino. The cherry blossoms had not yet started to bloom, but we were shown to a Room with a wonderful view of the Ryokan’s courtyard. I can imagine how spectacular it must be when the blossoms are in full bloom. The meals (dinner and breakfast) were very delicious. The Onsen was just right, and I could enjoy it as many times as I liked without feeling unwell from the hot water.

Thank you very much for a truly comfortable stay. The Room was even more spacious than we had imagined, and our grandchildren were thrilled from the moment they walked in, exclaiming, “So big! So clean!” Just before our stay, one of our party fell ill, and we ended up canceling once and then making a new Reservation at our grandchildren’s strong request. Despite the inconvenience, you handled everything so kindly, and we are truly grateful. I also misunderstood the evening bath cleaning time; when I finally came out after soaking at length, you asked with a wry smile, “Are you finished…?”—and once again your gentle response really helped us. With everything that happened, it honestly became quite a challenging trip, but my daughter—who had not been feeling well—seemed to feel better than when she arrived. She was delighted and said it felt like a therapeutic hot-spring retreat. Thank you for that. Above all, Kawakami Village itself—nestled between the Yoshino River and Mount Omine—was an incredibly soothing place. It was a wonderful trip that relaxed both body and mind. Thank you very much.

As I prefer sleeping on a futon in a Japanese-style room, I was able to relax and sleep very comfortably. I went hiking the next day, so it really helped that I could get a good rest. The bath, toilet, and washbasin were clean and felt just like home, which was great. I would love to stay here again.

The covered balcony was perfect for BBQs. It was convenient to return indoors quickly to grab ingredients or drinks. Even without our own BBQ equipment, we managed easily with charcoal, fire starters, and a lighter. The disposable grill net and not having to clean up the charcoal were also very helpful. As a suggestion, providing mattresses, shampoo, conditioner, body soap, instant coffee, or tea would make the stay even better. Thank you for hosting us!