후쿠진역 × 선의 세계관이 느껴지는 숙소만족도 평가가 높은 호텔·료칸

I am writing only about the service. At check-in, there were two staff members at the front desk and one was available. I gave my name and said I was checking in, but a male staff member told me to “wait on that sofa, as we are guiding guests in order,” so I waited. It did look busy, but even after no one was at the front desk, no one came to assist me. When I asked a passing staff member whether it was still okay to keep waiting as instructed, a female staff member apologized sincerely and guided me right away. Her manner was very polite, which made me wonder why I had been told to wait in the first place. After entering the Room, when I tried to have tea, the teacup was slightly dirty (which could be washed), but when I emptied the teapot there was leftover tea still inside. When I called about it, the same female staff member came immediately and apologized profusely. She seemed so apologetic that it almost made me feel bad for her—so I couldn’t help thinking this should have been taken care of beforehand. The female staff member who served us at dinner and breakfast was perfect. In particular at breakfast she even showed us around the VIP room we were interested in, which truly impressed us. However, at checkout: I was told that in addition to drinks from dinner there would also be charges for souvenirs. Since we had not purchased any souvenirs, I asked to see an itemized statement. They said they had apparently added another guest’s charges by mistake; after removing those items they processed payment by card. In general, an itemized statement should be shown and confirmed before payment is taken—it is not normal for this to be handled only verbally. Especially since this became a minor dispute where I had to request proof of details first, it should have been presented immediately. Moreover, after payment they handed me only the card slip. Only after I requested it did they give me something like an itemized Receipt as well; normally customers should receive not only the card slip but also an itemized statement—especially when there has been a billing error like this. Because they handled all of this so casually, it felt pointless to continue arguing and I gave up requesting issuance of a Receipt. I am reporting this because there were both excellent aspects of service and aspects that were more than simply disappointing mixed together. I hope improvements will be made.

Four of us women stayed in the Room called “Yomoyama.” As a corner Room, it had great views, and we loved the lush garden and the spacious Japanese-style Room set up as a summer tatami sitting area. Every attendant provided wonderful service, so we were able to relax and enjoy our stay. Dinner was thoughtfully prepared, and we enjoyed every dish. From 8:00 p.m., we took a walk in the garden to watch fireflies; since the weather was good, we saw many of them. It was a great trip where we could feel the charm of Japan in this historic and wonderful building.

Our family of five stayed here and enjoyed the spaciousness of having the entire property to ourselves. There were two sets of bunk beds, designed like a secret hideout, which made our children very happy. The owner was kind and friendly, making us want to stay here again in the future.

A quiet accommodation in Higashiyoshino Village. The very spacious Japanese garden is well-maintained. You can only hear the sound of cicadas. The accommodation is a historic building with a grand structure. Facilities such as water systems have been renovated for a comfortable stay. For dinner, we enjoyed shabu-shabu made with branded pork, which was tender and delicious without any scum forming. The private hinoki cypress bath allowed us to relax at our own pace.

On my previous trip I stayed here with friends, but this time I had the pleasure of staying with my elderly mother to celebrate her 88th birthday. Because she has difficulty walking, I was a little worried about accessibility, but you kindly assisted us in every situation and we were able to stay comfortably. Although it rained unfortunately, we were able to relax and talk in our Room, and also enjoy a pottery painting experience, making it a truly happy time. The meals were also very delicious. Not only the Akaushi beef and fish, but the Yamato vegetables were wonderful as well. We could also feel the scenery of Nara through the tableware, and the seasonal hydrangeas painted on it delighted us visually too. On our way to the dining area, we found a large snail. Seeing my mother smile happily like a child left a strong impression on me, and it made me realize again that choosing Ubusuna no Sato for this trip was the right decision. Thank you very much for giving us such a happy time. I’m already looking forward to receiving the plate we painted.