니시요코하마역 × 고객 서비스 평가가 높은 호텔·료칸

As we did last year, four of us stayed again for a birthday sleepover. The Facility was well designed with no unnecessary extras, and having a large public bath was fantastic. Because of light rain, we took taxis to and from Chinatown, which was very convenient. We also really enjoyed using screen mirroring on the TV. Everything was thoughtfully arranged, and all four of us were completely satisfied.

Despite the economical rates, the bathtub had a built-in step that could be used as a seat, and there was also a separate washing area for the body, which was excellent. It offered Facility services you wouldn’t even find at top-class Hotels costing twice as much. I was able to relax very comfortably. The staff service was wonderful, and it made my trip even more enjoyable.

I was very satisfied because the complimentary amenities suited my skin type. The staff were excellent, and since I had some time before check-in, I waited in the lobby and they kindly offered an early check-in. Their explanations were clear and very helpful. It was also very convenient to be able to check the coin laundry availability on the Room TV.

From the warm welcome at the front desk during check-in to the friendly greetings and conversations from the breakfast staff, everyone was kind and made our stay very pleasant.

I stayed at the Kahala Hotel for my birthday—it had been on my wish list for a long time, and choosing this Hotel was absolutely the right decision. I’ve stayed at many Hotels, but I felt the warmth of the staff here was truly number one. From start to finish, I could really sense the Hawaiian-born spirit of hospitality and felt completely at ease throughout my stay. Of course, the Room was also outstanding and incredibly relaxing. Now I understand why so many guests return again and again. Thank you so much for all your thoughtful care. I will definitely be back!!

I stayed here for a live show at Pia Arena MM. I wasn’t sure which Hotel to choose, but picking this Richmond Hotel was absolutely the right decision! Bashamichi Station is close by, so I reached my destination quickly on the Minatomirai Line. It was also a typhoon day, and I really appreciated not getting too wet in the rain. The room is very simple, but it was comfortable and there was no trouble finding space for my luggage. The mattress was excellent and I slept very well. The amenities were also great—toner, emulsion, face masks, etc.—and I liked the system of picking them up in the lobby. Just one thing: the shower curtain had a bit of an odor. Other than that, I was very satisfied! The shower water pressure was fantastic. Since it was for a live show, I planned to bring my own hair iron, but when I checked with the Hotel in advance they lent me one. It’s an iron that can do both straightening and curls with one unit—and it worked really well. The staff and front desk team were very kind, and I had a pleasant stay. I’d like to use this Accommodation again.

It was close to the station and the building was beautiful. The bath water was also very good. I was grateful to be able to use the bath on the floor near the bath. The location of the outlet next to the bed was hard to find, so it would be helpful if there was a mark somewhere. Day use was good, but I also wanted to stay overnight.

This time, three generations of our family stayed for one night as a break for our grandchild who is studying. It was close to Cosmo World and Sky Duck, and it also had a pool. The Room was wonderful, the meals were very satisfying, and everyone was delighted. The view from the Room was also amazing. We would definitely like to visit again together.

I stayed here back when it was Edit Yokohama and had a great impression. There are no windows, but it’s stylish, and I was really happy to have a large TV in front of the bed where I could watch YouTube and TVer. Breakfast also included fresh vegetables, and soba was available as well. It’s very reasonably priced, and I really enjoyed my stay.

It was a calm Hotel, and all the staff were very friendly. Breakfast had a good selection and was delicious. The bathroom took some time to drain, perhaps because we were on the 9th floor, but it was well cleaned and comfortable to use.

The amenities were excellent (a choice of teas, bath salts, sunscreen, etc.), and the service was very good. Cleaning was perfect except for a bag of trash under the bed and a tea-like smell coming from the kettle. There were many thoughtful touches, such as an emergency smoke hood bag, a fire blanket (maybe for a mobile battery fire?), a microwave, rental manual washing machine, and a card used in place of a Room key. For a Multiple Night Stay, fresh towels are hung on the Room door, which is convenient. They were courteous both when storing luggage and at check-in. Check-out can be done on the in-Room TV, but I wasn’t sure whether the Room key card should be left in the Room or returned to the box by the entrance.

I stayed with a friend for a fan meeting. We may have taken the wrong exit at Yokohama Station and ended up taking quite a detour, but if you follow the proper route there’s no problem at all. When we arrived, the front desk staff greeted us warmly, which made us feel very welcome. The Room had a lovely atmosphere, and the bed was wonderfully soft. I usually can’t sleep if I stack two pillows, but I slept comfortably here! My friend, who often feels tired when staying at a Hotel, said “This place has good energy,” and was able to relax a lot. There are plenty of restaurants around the Hotel as well, it’s close to the station, and I’d like to stay here again when I visit Yokohama.

I stayed here last year and had such a great experience that I came back again. The location offers easy access to Minato Mirai and central Tokyo, and not only is the Room great, but the laundry facilities are convenient and easy to use—and I can’t resist the Komeda breakfast (lol). Next month, I’ll be staying again with my grandchild during summer vacation. Thank you very much!

I always stay here—it's incredibly close to the station and offers excellent value for money!

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

I visited Yokohama for a concert, and the service was excellent. Free drinks are available 24 hours a day. The large public bath was spacious and clean, and I could use it until 1:00 a.m. There were Dyson and Tifal hair dryers, so my hair dried quickly. The amenities included the N series, which I was happy about. The Room had been renovated and was clean and spacious, so I felt it was great value and I was very satisfied. If I have another chance to go to Yokohama, I would like to stay again.

It had been a while since I last enjoyed a Hotel vacation. The heat had been lingering and I was tired from work, but I was able to refresh and feel back to normal. I love the Japanese-style breakfast in the morning. Sorry for spilling the soy sauce. I’ll be back again. Everyone, please be careful of heatstroke even while you’re at work.

As it’s a new Hotel, it was very clean, the Facility was well equipped, and it was comfortable to stay there! I was also very satisfied with the separate roomwear. However, the convenience store is a bit far, and depending on which ticket gate you exit at Yokohama Station, the route can be hard to find.

I attended a concert at K-Arena and stayed at Hilton Yokohama. Since it’s right next door, it was incredibly convenient, and I was glad I could quickly get in line for the merchandise sales starting at 10:00 the next day. I also had dinner at Ocean Milano in the Hotel. The food was excellent, and all of the staff were wonderful.

The Room felt very clean and featured calm tones with a Scandinavian-style yellow accent, making it easy to truly relax. The shower and hair dryer were the latest ReFa models. I stayed alone, but the bed was spacious and the pillows were fluffy—I slept soundly. Because the bed takes up much of the space, there’s little room beyond a table and mini sofa, so opening a large suitcase was only really possible near the entrance door, which was a bit challenging—but overall I was very satisfied. The elevator only operates when you hold up your key card, which also felt reassuring from a security standpoint.