키타센조쿠역 × 고객 서비스 평가가 높은 호텔·료칸

We enjoyed a “staycation,” with lounge hopping across four lounges as the main highlight. First, we walked from Shinagawa Station to the Hotel, but IKYU’s directions said “cross Daiichi Keihan…,” so we crossed the signal right after exiting the Takanawa Exit. However, the route to the right after crossing was blocked due to construction, so we had to turn back. After exiting the Takanawa Exit, it’s best to turn right and walk along Daiichi Keihan, then turn left at the first traffic light onto Sakura-zaka. Alternatively, since it’s a continuous uphill slope, I think taking the shuttle bus would be a good option. We visited all four lounges, and as expected, Hana-Kouro’s lounge was the most relaxing; the drinks were also of higher quality and excellent. The champagne during cocktail time—and Dassai—was a real treat. We also enjoyed tasting different sake. There were some light bites during cocktail time, but it would have been even better if there had been additional hors d’oeuvres. Breakfast was delicious as well. It was our first time trying a matcha grinding experience, and we really enjoyed it. At the lounge, the staff maintained just the right level of attentiveness throughout without being intrusive, which made it very comfortable. Thank you very much for taking such great care of us. Thank you for a wonderful time!

The Hotel Room was very spacious, with a sitting area and large paintings, which allowed me to relax and feel at ease. I had an online interview to secure a new project, and I was so impressed by the elegant Room that it put me in a confident mindset. Perhaps because I took the interview calmly, I was told, “Perfect.” The spaciousness of the Room brought peace of mind, and I was extremely satisfied. The balcony had a table and chairs, there was also a TV in the bathroom, and the ceiling featured special curved woodwork that made it feel like being on a ship. I was able to spend truly meaningful time here. I look forward to staying again.

It had been unbearably hot for so long that I didn’t feel like going anywhere, but I thought a hotel staycation would be enjoyable, so I decided to make a Reservation. The chilled hand towels on arrival and the ice-filled ice bucket provided during turndown were thoughtful touches—especially appreciated in summer. It was also my first time trying lounge hopping, and I miscalculated by eating too much and ending up uncomfortably full at dinner… Still, I enjoyed strolling around the garden inside the Hotel and had a very satisfying stay.

I visited again after about a year, and as expected, many things had been improved. There were new systems related to cleaning, and even small touches like having tissue paper in the washroom. From the start, it was already a very convenient Hotel—with an amenity buffet, separate bath and toilet, and a washbasin in the bathroom—and I also loved how pleasant it was to be greeted by every staff member I passed in the building. On top of that, after check-in, when I asked at the front desk for extra towels, they arranged for additional towels every day during my stay. I was impressed by such thoughtful attention. Once again, it was a very satisfying stay!

I stayed at this Hotel to visit my son and his wife who live in Yokohama, and to meet friends in Ikebukuro. It was very convenient, close to the station and easy to get to Tokyo as well as Shin-Yokohama and Yokohama. Although I arrived early, I was shown to my Room as it was already prepared. It was a single Room, but spacious and spotlessly clean, with a wide bed that made my stay very comfortable. Amenities were available for pickup on the front desk floor and were well stocked. The breakfast buffet offered a great variety and everything was delicious. I would like to stay at this Hotel again on my next trip to the Kanto area.

At check-in, it was probably the same staff member as last time, and they welcomed me warmly again. There were no issues, and I stayed comfortably in a clean Room until check-out. My Room was near the elevator, but it was very quiet—perhaps because the other guests were considerate. However, due to time and energy constraints, I couldn’t use the large public bath again... Next time for sure...!

I could tell there were thoughtful touches throughout, with comfort and convenience well considered. What impressed me most was the breakfast—especially the spice curry and croissants. They were delicious. The second best part was the smiles of the front desk team and staff. I had a very comfortable stay. Thank you very much.

The thoughtful consideration to ensure guests can relax and unwind was evident throughout. I enjoyed spending time in the spacious bath, choosing the firmness of pillows and beds, which made my stay very comfortable. Although I couldn't sleep much due to personal reasons, being able to use the large public bath even late at night helped me relax, which was wonderful. Recently, I've stayed at many business hotels without meals, so the breakfast buffet was a delightful service. Additionally, the courteous hospitality allowed me to have a pleasant stay. Thank you very much for your excellent care and service!

The unit bath was a bit dated, but I had a comfortable stay. I had plans in Ginza the following week, so I booked another Hotel in the same group with confidence.

I have stayed with the Hotel Mets brand several times, but this was my first time in Omori. Thanks to your efforts to accommodate my Room assignment request as much as possible before check-in, I had a comfortable stay. The front desk staff also kindly supported me during the check-in process, so everything went smoothly without any major issues. The Room cleanliness and Facilities were what I have come to expect from Mets, and overall I was satisfied. In particular, I needed to use the internet in my Room for an online interview this time, and it worked without any problems. However, I felt the carpet design in the guest Room was a bit busy, and I would have preferred calmer colors and a simpler design. For foreign tourists like me, the Omori area feels a little far out, but since I was satisfied overall, I would consider staying here first if I have another chance to visit Tokyo.

The staff are always courteous and attentive, making my stay very comfortable. The Room is thoroughly cleaned, the bed is very comfortable, and I can truly relax, so I keep coming back. The bamboo lanterns in the garden change little by little with each season, and I look forward to strolling around every time. At the club lounge, the beer server was available from tea time, which was just what I needed after being worn out by the heat. This time, I also enjoyed warm, freshly made pancakes from the pancake maker—it really lifted my spirits. It’s wonderful that there’s always something new to experience. I’m looking forward to visiting again next time.

A Hotel directly in front of Oimachi Station and integrated with a large commercial Facility. It was clean, functional, and comfortable. There were no complimentary amenities such as toner, cleansing oil, or lotion, but it was reasonably priced and I was satisfied. Thank you.

It feels very minimal, but it’s clean and I think it’s very good. This time I used it for day use. There was a desk with a lamp, and there was also a window, so I was able to spend my time very comfortably. I also personally liked the layout: shower only, with the toilet separate. It felt geared toward inbound travelers, but I think Japanese guests would enjoy it too. I’d like to see the larger Room as well.

We traveled from Tokyo to match my son’s first long weekend since starting his career. On an extremely hot day, having direct access from the station made things so much easier, and the original welcome drink really hit the spot in the cool lobby with a gentle aroma. From our new and spotless Room, we couldn’t stop watching the trains filling the window—both of us were captivated. In the morning, I chose the pho from the selectable mains; even after finishing it, it was a modest portion, so I could still fully enjoy the rest of the buffet. It was a short stay, but it felt more luxurious than the price suggested. I’d love to stay again if I get another chance.

This was my second stay. Both check-in and check-out can be done at a machine, which is convenient. Amenities are provided in a system where you choose what you want and take it with you. If I had to ask for one thing, I would like single-use skincare items. The Room was clean and comfortable. I also enjoyed the plum kelp tea. Thank you very much.

We stayed in connecting rooms where 2 Rooms were connected internally. The Rooms were small but comfortable. Breakfast was delicious. After the bath, we enjoyed complimentary drinks, which were refreshing. The amenities were well-stocked and had a pleasant fragrance, making our stay very satisfying. Thank you to the staff for their wonderful smiles and excellent service!

N Tower is conveniently located just a short walk from Shinagawa Station. Two of us stayed for two nights while moving for work in Tokyo. We brought one medium-sized suitcase (international travel size), but there was no space in the Room to open it—understandable given the 16.5 m² size. We left early in the morning and returned late at night, and the location was very helpful. There are also restaurants nearby that stay open past 11:00 p.m., so we were satisfied with the convenience.

I stayed at this hotel to visit the Pokémon Observatory ~Sagamihara City Museum~. Although I was initially confused about access from Musashi-Kosugi, it became easy to travel back and forth afterward. The natural onsen, which is one of my key points when choosing accommodation, was great, and the selection of pillows was also nice. Breakfast was delicious! Since it was an unmanned reception system, I deducted one star as I couldn't evaluate that aspect (though I didn't feel any inconvenience). I would like to stay here again if given the chance (I really liked the town of Musashi-Kosugi).

This was my second stay. Since I traveled by car, I really appreciated being able to secure a parking space in advance. The Room was also relatively clean. There is a convenience store nearby, which is very convenient. The amenities are minimal, so it would be nice if skincare items were available. It felt like the vast majority of guests were international travelers. I was able to relax and enjoy my time in the Room.

This was my third stay. These days, this is my favorite place to stay when I’m in Tokyo. The club lounge has many international guests, yet it’s very quiet and relaxing, so you can truly unwind at a leisurely pace. I almost forgot it was the Obon holiday period. All of the food served was refined, and they even had my favorite smoked salmon—I was delighted. Some of the staff remembered me and provided very attentive service. I would love to stay here again. Thank you very much.