카이세이역 × 자연 체험 숙소고객 서비스 평가가 높은 호텔·료칸

Meals were served in the Room, so we could relax and enjoy them without worrying about other dogs. The seasoning was excellent, and we were served freshly cooked rice—it was truly delicious. The amenities were well stocked, and we were happy that jinbei were provided instead of yukata. Every staff member was pleasant, and we had a wonderful vacation. We would definitely like to visit again.

This was our first stay here. Although we originally planned to come by car and had to switch to the train at short notice, you still picked us up at the scheduled time. The Room was just the right size for two people, and we also appreciated how clean it was. There were plenty of amenities and many complimentary drinks, so we were able to relax and take our time. Each dish was carefully prepared, and combined with dining in a private room, it felt truly luxurious. Everything tasted excellent. We enjoyed the chocolates served at the end of dinner during our morning coffee time. The late-night snack was also refined and delicious. The bath required adjusting the temperature, but that actually allowed us to set it exactly how we liked it, which was great. As it is a sulfur hot spring, there was a faint scent that lingered after bathing, but it wasn’t too strong—just enough to feel its benefits. Breakfast was also delicious: kamameshi cooked with dashi with slightly indulgent side dishes, all thoughtfully prepared. Overall, we were truly satisfied with our stay.

This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

We stayed here to celebrate our dog’s first birthday. It was our first family trip with the puppy we had just welcomed home, and we had many worries, but thanks to the kindness of the staff and the well-stocked amenities, we were able to relax and enjoy a comfortable stay. And above all, the meals were delicious!! We had both breakfast and dinner, and both left us completely satisfied—full in body and heart. The Onsen in the large public bath was wonderful as well. The open-air bath in our Room is not an Onsen, but it was spacious and relaxing. Our family has already been saying how we want to come back again soon.

This was my second stay. I visited with my parents, the three of us. The bath is on the small side, but the Onsen water quality is excellent—personally, I think it’s far better than most Onsen. Meals were the highlight for me, and the cuisine here is outstanding, on par with kaiseki in Tokyo. With plenty of seasonal ingredients, everything tastes wonderful and you can truly enjoy each dish. It was a very relaxing one-night, two-day stay.

From the front desk with a panoramic view of Hakone’s great natural scenery to the Room with a private open-air bath, everything was excellent! The food was also very satisfying. The incense service and drink service were plentiful and much appreciated. The staff were very kind as well. We’ll be back!

For dog lovers, traveling can be a challenge. This time we chose an Accommodation where our dog could stay too, and it was a great success. The Room was spacious enough to spend time comfortably with a small dog. The Room was very clean, and the property had lots of Japanese art—like a small museum. We enjoyed the indoor bath, open-air bath, sauna, and cold plunge while admiring the stunning tile murals on the walls. And the biggest highlight was the meals. We upgraded our plan, and it was truly excellent—beautifully prepared and delicious. We did feel that beer and other drinks were a bit pricey. The service was polite, and even the international staff were attentive, so we were very comfortable throughout our stay. This is an Accommodation we will definitely return to.

With only a small number of Rooms, we were able to enjoy the Facility without much contact with other guests. As for the baths, we were able to take our time and enjoy all of them—the private open-air bath, the in-room open-air bath, and the in-room indoor bath. We’d also like to try the stone sauna next time. There were hours when we could use the lounge for beer, alcohol, coffee, and more. Although we couldn’t make it for cocktail time, we still made good use of it. It would be even better if the lounge stayed open a little later. Every dish had a gentle flavor and there was an impressive variety; everything was delicious and beautifully presented, so we enjoyed it with our eyes as well. Being able to choose three desserts ourselves was also great. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very comfortably. If I had to mention one thing, it would be that the wash area was a bit small. We also appreciated the thoughtful touches, such as having separate towels prepared for the open-air bath and the indoor bath. We would definitely like to stay again. Thank you very much.

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

We arrived by car, and even in the heat we were greeted before we even reached the entrance. Sometimes you’re welcomed after arriving at the entrance, or staff are stationed at the entrance to greet you—but this time they were already waiting out front. Isn’t that almost too wonderful? The welcome drink was delicious as well. This time we chose a lower grade and stayed in the Residence building. Getting from the Main building to the Residence requires walking a short distance outside, so it might be a concern on rainy days. There are also a few stairs, but staff will carry your luggage, so it shouldn’t be an issue. There is a private Onsen along the way, so for those who plan to use it, staying in the Residence may actually be more convenient. The Room was spacious enough. Our pre-requested baby cot, diaper bin, baby bath, etc., were already set up in the Room, so families with babies can stay with peace of mind. The indoor bath is an Onsen with free-flowing natural spring water in the Room. The temperature was perfect—absolutely wonderful. The BVLGARI amenities were also great. Breakfast was delicious, and the portions were just right—more than enough. As for the cuisine overall, I think the chef’s skill is outstanding. At dinner service most guests dress neatly, so for men it’s better to wear something with a collar to match the atmosphere. On our first stay last time we didn’t know what to expect and dressed too casually—lesson learned. Shorts and a T-shirt would probably still be fine; this is simply about maintaining the overall ambiance. The outer-side seating likely has better views, but if you have children I recommend sitting on the lobby side—you don’t have to worry as much about others there, which really helps. If your baby starts crying hard nonstop (as babies do), you can simply step out. I’m very interested in dinner as well, but with a baby we couldn’t use it considering the atmosphere—hopefully someday. The evening ambiance is wonderful. Service is excellent as expected—from checkout through seeing us off was superb—and I honestly wonder if there is any Accommodation that surpasses this one. Given today’s times I imagine staff training must be challenging everywhere, but this Accommodation’s hospitality stands out as truly exceptional. Thank you to all staff members and chefs alike. Thank you again for another wonderful stay.

We had seen a Review saying the pool temperature was low, and since it was a chilly day we were worried, but it was comfortably warm. The first-floor flooring is also not slippery, so I think it’s dog-friendly. If possible, it would have been even better if the second-floor flooring were made of similarly non-slip materials. The quality of the free-flowing Onsen water was great as well, and it was a wonderful Accommodation that makes not only dogs but also people want to come back.

Although the weather in Hakone was unsettled, we had a wonderful stay as always. From our scenic Room, the drifting clouds and mist felt truly magical. The meals were carefully prepared, beautifully presented, and delicious. Breakfast was also excellent, and we enjoyed an elegant morning while sipping a mimosa. In a relaxing and refined setting, we received excellent service and had a great stay. We are already looking forward to our next visit.

Although we only stayed for just under six hours on a day trip this time, it was a soothing space where we could relax and feel refreshed after a long time. The full-course kaiseki dinner was beautifully presented with a seasonal touch and was absolutely delicious. Next time, we would definitely like to return for an overnight stay.

It had been a very long time since my last visit. The warm, homey atmosphere was just the same, and the Onsen water was as wonderful as ever. Lately I’ve mostly stayed at Accommodations with an Onsen in the Room, but I was reminded again how great Yunohana is—unchanged and truly special. I’ll be back again. The meals were delicious too.

With the golf green right in front of the Room, you can relax at ease in a refreshing setting. The Onsen is also spacious and very soothing. Perfect for enjoying “doing nothing.”

I stayed here with my wife for our wedding anniversary. The Room and the in-room bath were very clean, and we were able to relax and enjoy a wonderful time. Both dinner and breakfast were delicious no matter what we tried, and we were truly impressed. All of the staff were kind, and greeted us every time we saw them, so even though it was just a one-night stay, we felt very comfortable throughout. If we have the opportunity, I sincerely hope to stay here again. Thank you very much for providing such a wonderful experience.

I found this place because I wanted to stay at an Onsen with my dogs. It turned out to be an absolutely wonderful trip. We were very satisfied. The Facility was impeccably well equipped, and the private pool and sauna made it even better. Hakone-Yumoto Station is within walking distance, so we could take a stroll to shop for souvenirs. If I have the chance, I would love to stay again.

It was a lovely, small Hotel with a quiet and relaxing atmosphere. The free-flow option was great. The chandelier in the dining room was sparkling and beautiful. The meals were delicious as well. I was satisfied with the Onsen, the Room, and the service. Above all, it wasn’t noisy or crowded—just calm and peaceful.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

Check-in via tablet was smooth, and the service was just right, making the stay very comfortable. We were worried the meals might not be enough, but for our age group it was just the right amount and we finished almost everything. The food was delicious. The Room with a semi-open-air bath felt a bit small, but it was well cleaned and we had a pleasant stay.