히가시마츠바라역 × 가족과 아이 동반 연말연시 숙소고객 서비스 평가가 높은 호텔·료칸

Although I had made reservations several times before, I never had the chance to stay until this visit. The Cerulean Lounge was a wonderful space with a refined Japanese atmosphere, and I loved the wide selection of individually wrapped sweets. I was also able to enjoy matcha at a relaxed pace and had a lovely time. I had breakfast at “Sakuragaoka.” Everything was delicious, especially the rice cooked in a traditional kiln and the grilled fish. Thank you as well for accommodating my allergies.

On the day of our stay, you kindly offered to change our Room to one in the main building with less walking for my wife, who has difficulty walking. We are both very grateful for your help. The Room was also clean and well maintained, and we were able to enjoy a quiet, relaxing time.

I have stayed here many times, and I really appreciate that you accommodated my late check-in. I was also satisfied with the ReFa hair dryer and the shampoo and conditioner. The instructions for making iced coffee were helpful in this season. The bed was spacious, and I was able to rest well. I used the Room until just before check-out and even finished my work there.

I stayed here with my beloved cat. They upgraded our Room, and we were able to spend our time in a spacious, spotless Room. They also provided a litter box, scratching post, bowls, and even Churu for my cat, so my little one could relax—making it a truly luxurious day. We’ll definitely visit again with my cat! Thank you very much for your hospitality.

I stayed at this Accommodation while attending an event. Taking the bus to Shibuya was surprisingly convenient and really helpful. The Room was clean and quiet, so I could relax and rest well. The Japanese set breakfast was excellent. The staff were also very pleasant and welcoming. I would definitely like to stay here again. It was drizzling, but the night view of the Tokyo Metropolitan Government Building was beautiful as well.

Thank you for your hospitality. I made a Reservation because I couldn’t rest right away after moving. The Room was spacious and comfortable, and having a washing machine was fantastic. I was able to relax in the roomy bathroom where I could stretch out, and then sleep soundly. For breakfast, the two of us tried both the Japanese-style and Western-style options, and everything was delicious. Thank you very much. I’d love to stay again!

This was my first stay at the accommodation, and the front desk staff provided excellent service. The hotel does not have an elevator, so you need to climb stairs to reach the front desk or entrance. I had a large suitcase with me, and during checkout, a male foreign staff member at the front desk kindly carried my suitcase down to the ground floor. I was very grateful for his help and touched by his kindness. There is a convenience store next to the hotel and a supermarket along with various shops right in front of it, which made my stay enjoyable without getting bored. I would like to use this accommodation again if I have another opportunity. Thank you very much for your hospitality!

This was my first time staying here. I made a last-minute Reservation right before my stay and got a good deal. Check-in was fairly smooth, and it’s quick to get from the basement level of the building to the Room. My Room was on the 11th floor, with a nice view. It was clean and well maintained, so I have no complaints, though there may be some minor signs of age. With direct access to Mark City, getting around nearby for meals and other outings is very convenient. If I stay in Shibuya again, I would consider it depending on the price.

The late-night soba and the post–public bath services were excellent.

The Annex staff have a wonderful, welcoming atmosphere. In particular, the foreign staff member who assisted us at check-in was polite and warm, which we really appreciated. Thank you very much. We stayed as a couple in a triple room; it was quiet, spacious, and comfortable. The amenities were also well stocked. The location is convenient, and we would like to stay again. Next time, we’d like to try the breakfast as well.

Very close to Bellesalle. The Room was comfortable, with the bathtub and shower separated from the toilet. I was able to spend time in a very quiet environment, and my work went smoothly. Thank you very much.

The Room was clean, and we had no complaints. Thank you again for your hospitality.

Located just a 3-minute walk from Shibuya Station, I chose this accommodation for its excellent location and reasonable price. While the bathtub was small and the hotel had an older atmosphere: - The front desk staff were polite and welcoming. - My delivered luggage was placed in the room before my arrival. - The humidifier was properly filled with water. The service was comparable to that of a first-class hotel. I would definitely choose this hotel again for my stay in Shibuya.

I stayed here for a business trip. Although it was a short stay this time, the room was designed conveniently for a multiple night stay, with features like a washing machine and stove. I wish I had stayed for more nights. The location is easily accessible from Yutenji Station and offers reasonable accommodation rates. There’s also a convenience store about 1 minute away on foot, and I believe there’s a supermarket near the station, making it convenient without needing to eat out. The amenities, showerhead, and hairdryer were from well-known brands, which made me excited during my stay. I would love to stay here again!

There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

As always, your wonderful hospitality made everything perfect this time as well. We will be back again, and we look forward to staying with you.

I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.

Thank you very much for your kind and attentive support from start to finish! The Room was also clean, and we were very satisfied.

Many foreign guests stay here. The self check-in and check-out system is very convenient with no waiting time. Staff promptly assisted when there was an issue with the machine operation.

This was our first overnight stay with a senior rescue dog, and we chose the family room. Since my elderly parents were with us, I was worried about the stairs and the exposed concrete floors, but it turned out to be great. The stairs are outdoors, so I could go up and down without hesitation while carrying our dog. The exposed concrete wasn’t cold at this time of year, and it also seemed easy for our dog to walk on. The family room was much larger than we expected, which surprised us. My elderly parents were a bit confused by some small details—like the chairs being quite high and hard to sit on, no TV, and no bath bucket or stool—but my daughter and I didn’t mind. Having a washer-dryer combo and a large refrigerator was very convenient. The café downstairs had a lovely atmosphere, and the bread was delicious. Since the purpose of this trip was going to the theater, the location—just a short walk to the New National Theatre—was truly perfect! It’s hard to find such a great Hotel in central Tokyo that also allows dogs, so we were really grateful. We’d love to bring our dog again!