코이가쿠보역 × 고객 서비스 평가가 높은 호텔·료칸

At check-in, we were told our Room had been upgraded—what a wonderful surprise. Thanks to that, we were able to enjoy an even more relaxing stay than usual. Also, my husband accidentally left something behind, and you contacted us promptly before he even noticed. We are truly grateful for your kind help and support.

They were kind and attentive throughout. When I called before my stay with a question, they responded very politely. The Room with a well-cleaned kitchen was very comfortable. I would like to stay again.

I actually made a mistake with my Reservation this time, and only realized it at check-in, but the staff handled it so kindly that it really helped. I felt terrible because it was my fault, and I’m truly grateful. Everyone at the Hotel was very pleasant, which also made my impression of the Hotel even better. In any case, it’s so close to the station that it’s simply perfect. The Room layout also feels relaxing. I think this is a great Hotel when you want to take it easy and enjoy a slow staycation. I always look forward to breakfast when staying here, and once again the selection did not disappoint. The Japanese-style side dishes were delicious, and the Sanuki udon was excellent as well. I was also happy they had green juice. Overall, it felt like a health-conscious menu. The dining area is spacious and bright, which is nice. One downside is that the Room slippers are not disposable. There’s no note saying they’ve been sanitized either, so I wipe them down with disinfecting wipes I bring with me; having something like a sanitizing spray would be appreciated. Other than that, the Room and bathroom were clean and comfortable. When you take the elevator down to the first floor, there’s a café right there as well, and guests receive a discount there, which was a nice perk. There’s also a convenience store just steps away on the same floor. Both are close enough to reach without an umbrella even in the rain. In that sense too, it’s a very convenient location. There are plenty of good restaurants nearby (including in the station building), which makes exploring fun as well. They also have laundry facilities, and during the day it seems fine to open your laptop and work in the breakfast area—so for business travelers on a Multiple Night Stay, this might be an especially good Hotel.

As before, the Room was very clean, and the staff were kind and pleasant, making it very comfortable. However, the only thing that still bothered me a little was the noise. I had been staying in a corner Room on the second floor (probably 203), but this time I stayed in 301 for the first time. It felt a bit smaller. Overall, I have no complaints. I would like to stay again. Thank you.

The amenities are sufficient, the room is thoroughly cleaned, and there is nothing unnecessary—this is a wonderful Business Hotel where you can truly experience that simple is best.

I stayed for three nights with my son during summer vacation to watch baseball at Belluna Dome for three days. The hotel is old, but the staff were courteous, the location is close to the station, and there’s a 24-hour supermarket right in front of the station—everything you need is nearby, so we had no problems at all. I’d like to stay here again if I have the chance.

I checked in late and didn’t use the lounge, but there were various services depending on the time, so I’d like to use them next time. They upgraded my Room, and I stayed in and enjoyed having a spacious Room all to myself. Both the room service and breakfast the next morning were delicious, and perhaps because of the quality ingredients, I didn’t feel heavy afterward. The bathtub in the Room was large and helped me relax, and the towels were from Hotman with a nice feel against the skin. Amenities were available at the front desk, but I used what I brought with me. All staff members were kind, so I felt at ease throughout my stay.

I chose this property for its location and was very satisfied. If I have the opportunity to visit Tachikawa again, I would like to stay here again. Thank you for your hospitality.

All the staff were pleasant and helpful. Thank you very much. I also appreciated the complimentary breakfast and amenities. I was assigned to the ladies-only floor, and since it was on the second floor, it was convenient to go outside. I would like to stay here again if I visit Tachikawa in the future.

This is a very pleasant Hotel. Everything was spotless wherever we looked, and the front desk staff were exceptionally courteous and helpful. Thank you very much!

This was my first stay, and the location was very convenient, making it easy to get around and visit many places. The ladies-only floor was bright and clean, which made me feel comfortable. The complimentary drinks were very helpful, and in the evening they even offered beer, wine, and shochu—such a generous Hotel. Thank you very much.

I forgot my phone and some clothes, but the staff kindly contacted me, and when I came to pick them up, they handed them to me with a smile. I sincerely thank the staff member who assisted me over the phone and the female staff member at the front desk. I live relatively nearby, but I will definitely stay again.

This was my second stay. I had a great experience last time, so I chose to stay here again. The Room was clean, and the hotel is located right in the downtown area, making it very convenient. Breakfast was available from 6:45 a.m., so I could enjoy it at a relaxed pace. If I had one request, the coffee in the Room was delicious, but it would be even better if there were a complimentary drink service. I visit Tachikawa often, so I would definitely like to stay here again. Thank you for your hospitality.

It was a stay where I encountered wonderful staff after a long time. The front desk, restaurant staff, and cleaning staff were all very pleasant, providing kind guidance and responding to inquiries politely.

Although the building is old and exterior work was underway, everything was very clean, and we were welcomed in the bathroom by a cute little duck. It was an extremely hot day, and even though we arrived before check-in just hoping to leave our luggage, you kindly let us into our Room because of the heat. You even checked the bus timetable for our destination, printed it out, and gave it to us—thank you for your thoughtful care. We had a very comfortable stay at this Accommodation and would love to stay again. Thank you for your kindness and attention.

I stayed here for a live concert trip. If you just need a place to sleep, it was completely satisfactory. I bought food at a nearby convenience store and ate it here. I thought it would be nice to have a table for eating. All the staff were very kind. It was my first time in Fuchu City, and I enjoyed it. Thank you very much.

The service provided by the foreign female staff during check-in was excellent. The bento-style breakfast was appreciated, especially as it avoided the loud conversations (and flying saliva) often experienced with foreign tour groups during buffet breakfasts at other accommodations. As a senior, I found it satisfying and filling. While some wear and tear is noticeable in various parts of the facility, considering the cost-performance ratio, I find it outstanding and will use this accommodation again.

Just a 5-minute walk from Tachikawa Station, I enjoyed a comfortable stay with a cozy bed.

I was looking for a private-feeling Onsen Accommodation that I could visit on a day trip during Golden Week, and it exceeded my expectations with its luxurious atmosphere—I had a wonderful time. Since I was there, I also stayed for dinner, and it was surprisingly outstanding. I’d love to visit again.

I had daytime computer-based office work, so I called in advance to ask about arriving before check-in. They kindly finished cleaning early so I could check in, and I was able to work in the Room. The air purifier and air conditioner were new and very comfortable. I also needed to come and go early in the morning and late at night, and they accommodated me without hesitation—truly kind. For breakfast I chose the Japanese set meal, which was delicious. Each parking space is narrow, so please be careful. If you’re concerned, there’s a Times parking lot next door, so it shouldn’t be an issue. I’d like to stay again if I have the chance.