미나미카고시마역 × 고객 서비스 평가가 높은 호텔·료칸

I booked this Hotel for my first trip to Kagoshima. It is located inside the Tenmonkan arcade, making it convenient for getting anywhere. The Room was spacious and clean, and the property was very quiet. One minor point: the bathroom is a typical unit bath, so I would have preferred a separate toilet and a bit more space.

All staff were very kind and welcoming, always with a smile. Since it was extremely hot, I really appreciated that the air conditioning was running well when I entered the front desk area at check-in in the evening. There was a welcome drink, and while the Hotel grounds seemed small, it was perfect for us as we were only staying overnight after sightseeing—compact and comfortable. Recently I often choose places with a large public bath, but this time there was a semi-open-air bath, so I could relax without worrying about anything and recover from my fatigue. They had a full lineup of ReFa products; outlets, cables, and towels were provided in two separate areas; it was eco-friendly with no plastic bottles; the alternative cups were easy to use; and there were water dispensers on each floor. I didn’t use them, but it also seemed possible to do laundry and drying. There is a small rooftop area where you can see Sakurajima—I was truly impressed. Great value for money, clean and well maintained, with an excellent location—this is an Accommodation I would definitely like to stay at again. Thank you very much for your hospitality.

From the Room on the 13th floor, I could see Sakurajima. The Room was excellent, and the Onsen was great as well. I checked out before 6:00 due to my schedule, so it was a shame I didn’t have time to try the highly rated breakfast. The staff greeted me with smiles, making for a comfortable stay. It was a great-value Hotel.

We stayed in a room for four with my elderly parents. Although we didn't request it, the accommodation kindly prepared a room on the second floor for our convenience. We chose a breakfast-included plan and expected a buffet, but it turned out to be set meals that could be selected. My parents were able to enjoy their meal comfortably at their seats. The Japanese-style meal with freshly cooked rice was incredibly delicious, and my parents finished everything from the morning. The staff were kind and attentive, and I would love to stay here again when visiting Kagoshima. Thank you so much for your hospitality!

Using the Summer Kagoshima Accommodation Discount, I was able to stay at an unbelievably reasonable rate. The Plan was No Meals Included, but I had dinner at “Shisui” and took my time enjoying the pairing with sake. Both the food and drinks were outstanding, and it was a truly luxurious experience. From the large public bath, Sakurajima happened to be erupting. Watching the rising plume of smoke and the slowly drifting clouds was incredibly soothing for both body and mind. Being able to enjoy scenery unique to Kagoshima is one of this Hotel’s special charms. With IKYU Diamond Member benefits, I also received a souvenir, an upgrade, and late check-out, which made it feel even more worthwhile—I was very satisfied. Also, I personally highly recommend the baguette from the bakery inside the building.

We stayed in a twin Room with a view of Sakurajima for a Multiple Night Stay. The Room was compact but had everything we needed, and we were able to relax comfortably. On the day of our stay, you kindly stored our luggage from the morning, which allowed us to head out for sightseeing around Sakurajima at a leisurely pace. When we returned to the Hotel, our luggage had already been brought up to our Room, which we really appreciated. The chicken rice for breakfast was very delicious. Combined with the calm and pleasant service from the staff who served it, it made for a wonderful breakfast time. The complimentary coffee was also excellent. The front desk staff were cheerful and welcoming as well. What made us happiest was, without question, the outstanding value for money. We also used early-bird and Multiple Night Stay discounts, but we were genuinely surprised that such high-quality service could be provided at this price point. My wife was also delighted and said, “It’s such a great Hotel—I’ve become a fan.” It turned into a wonderful trip. Thank you very much.

We stayed in a barrier-free Room for my mother, who has difficulty walking. With an ocean view, we could see palm trees and passing ships, and enjoy views of Sakurajima. The bright, clean Room was very relaxing. The entrance door was a sliding automatic door. The bathroom and toilet were very spacious, and the raised toilet seat was comfortable. The Onsen also had a sauna, and the water was excellent. Breakfast was a buffet with a good variety and everything was delicious. The staff in the front lobby were refreshing and kind, making our stay very pleasant. We would definitely like to visit again.

Our family of four stayed here. The children used Child Sharing Existing Bedding, and the staff kindly responded to our questions before our stay, including about the bed layout. Breakfast was delicious, and there were plenty of amenities provided. At check-in we received children’s slippers and other items, which made the kids happy, but they were too small for our 6th grader. Also, it was a bit disappointing that there were only two towels per person and only two chairs.

The breakfast was delicious. Everything was kept very clean, and bath salts were provided. The drip coffee was also excellent. The amenities, such as facial toner, were of good quality for the price, and overall it felt like great attention to detail throughout. Thank you very much.

This was my first time arriving at Kagoshima-Chuo Station by Shinkansen, and the location was close and reassuring. They also kindly stored my luggage after checkout, which was very helpful. Thank you for your hospitality.

I always stay here when I visit Kagoshima. After getting off the airport bus, just go up one floor, and Kagoshima-Chuo Station is right in front—very convenient. The Room and bathroom are both spacious and comfortable, and the Sakurajima-view Room offers a spectacular view of Sakurajima. Breakfast is also delicious. In particular, the Satsuma-jiru soup, egg dishes, rice, simmered kumquats (?), and sweet potato pudding were excellent.

Thank you for hosting us for two nights during our summer vacation. It was a wonderful Room with a great view of Sakurajima right in front of us. All the staff were courteous and professional, and we had a very pleasant stay. We would love to stay with you again next time. Thank you very much.

I believe it truly is 100% free-flowing hot spring water. From the moment I got in, I could feel it soaking into my skin and leaving it smooth. There were separate tubs with hotter water and slightly cooler water, and although small, the open-air bath was also very nice. If I had one request, I’d like the open-air bath to be a bit larger.

We stayed here as a couple. We used the 1-night, 2-meals included, drinks-inclusive Plan. The property was clean, and all staff provided courteous service. The meals were excellent and gave us a wonderful escape from everyday life. We were very satisfied. We would definitely stay again.

We stayed for a Multiple Night Stay with a Child Sharing Existing Bedding, and the location, price, and staff service were all excellent. With the eco Plan, there was no room cleaning, and we could exchange towels at the front desk, which made things easy. There is a convenience store on the first floor, so it’s very convenient. The building and Facility feel like an older Business Hotel, but it has been renovated and the exterior looks clean, so it didn’t bother me much. If you care a lot about small dust, torn wallpaper, or an older bathroom, this may not be the right place for you. I would be very happy if the coin laundry dryer were gas-powered. It was a Hotel I would like to use again. Thank you.

This was my first stay. I chose it mainly for the location, but the women-only floor was very clean and made my stay comfortable. The ReFa amenities were also great. I would love to stay again when I visit Kagoshima.

We stayed for two nights. Both the guest room and the large public bath were comfortable, and we were very satisfied with the breakfast. The local specialties, such as satsuma-age (fried fish cakes), were also delicious. When we visit Kagoshima again, we would definitely like to stay here again.

Thank you very much for everything! We fully enjoyed the dynamic views of Sakurajima in all kinds of weather (sunny, cloudy, and rainy), and had a comfortable stay with the staff’s warm hospitality that made our trip truly enjoyable. A stay in Sakurajima wouldn’t be complete without Sheraton Kagoshima Hotel! We look forward to staying with you again.

A very relaxing space with a great location. The staff are kind and accommodating. I will definitely stay here again.

Shortly before my trip I was injured and using crutches. A female staff member at reception changed my assigned Room to a more accessible floor and carried my luggage to the Room, which was a great help. At checkout she greeted me with a wonderful smile, and I was able to leave in a cheerful mood. Breakfast was also very delicious, and I enjoyed local specialties from Kagoshima. I will stay here again when I visit Kagoshima. Thank you very much.