타케다오 역 × 고객 서비스 평가가 높은 호텔·료칸

This was about my fifth stay. Each time, I’m comforted by the warm hospitality of the Accommodation staff and the truly delicious meals. This time, my daughter is pregnant, so we requested meals without raw foods, and we were very satisfied with what was provided. Thank you as well for preparing a lap blanket and cushions. Thanks to your care, my daughter was able to eat well, and it seems she was able to spend some relaxing time for the first time in a while. We would love to visit again!

Despite booking on short notice, we found a wonderful Accommodation. In response to our request for consideration regarding parking, you contacted us immediately, and we truly appreciate your exceptionally prompt support—something we rarely experience even after staying at many Accommodations. The amenities were excellent, and the two of us were already talking about visiting again soon. We hope to build a long and positive relationship with you.

I hadn’t visited Arima Onsen for quite some time since the COVID-19 pandemic, but if I was going to return after so long, I wanted an exceptional place for both cuisine and Onsen—so I decided to splurge on this Accommodation. I had known the name Kinzan for years, but everything was far beyond my expectations, and my mother was absolutely delighted as well. This time we fully enjoyed the live conger eel kaiseki along with the Onsen, and if possible, we’d love to visit again during crab season.

This was my first time visiting Arima Onsen. I booked a good-value Plan with a lighter meal, but there was so much food that I’m sorry I couldn’t finish it all. The Onsen tickets were included, so I could enjoy other Onsens as well—it was wonderful. The Shuttle Service to the bus stop was very helpful. All the staff were very kind, and I was truly impressed. I would love to visit again.

I stayed in a newly renovated Room and enjoyed a brief escape from everyday life, surrounded by the warmth of wood. Choraku is an Accommodation where you can enjoy both the gold and silver hot springs, so if you’re looking for a place to stay in Arima, I would recommend Choraku without hesitation. Flowers were beautifully arranged throughout the building, and their thoughtful hospitality was truly appreciated. The meal served in the Room was delicious, and I especially enjoyed the fun conversation while they explained each dish—I couldn’t stop laughing. The extra-large TV wasn’t working properly, but the front desk staff came right away and fixed it. Shortly after I returned home, I received a thank-you letter from Choraku. I travel often, but I have never stayed anywhere with such attentive service. I also booked through IKYU.com, and there was a surprise roast beef dish at dinner. I would like to take this opportunity to thank IKYU.com as well.

I stayed here with my 80-year-old mother while attending a Takarazuka performance. It was raining that day, but the Accommodation was close to the Grand Theater, which was very convenient and helpful. Everywhere inside was filled with the world of Takarazuka, and I felt happy throughout my stay. There was also a 100th anniversary photo spot, and taking pictures there became a wonderful memory. Everyone’s service was excellent, from the front desk staff to the housekeeping team, and we had a truly comfortable time. The non-alcoholic cocktail in Cosmos Troupe colors was also delicious. I would definitely like to stay here again when attending another performance.

This was our fourth stay including Hatago, and each time we have chosen a different type of Room, enjoying a truly wonderful time. Every Room has its own character, and this one was spacious; the private open-air kinsen bath attached to the Room was also very comfortable. It was such a lovely stay that I’m already looking forward to returning and wondering when we can visit again. The cuisine, which has always been delicious, felt even more refined—beautiful to look at, enticing, and deeply satisfying. Watching the chefs finish the dishes right in front of us and being able to speak with the kitchen staff directly was a delight. At breakfast, I asked all sorts of questions about how to make dashimaki tamago properly (something I never manage well), and although I may have been a bother, they kindly taught me tips in detail—I was truly impressed. My husband has an egg allergy and had avoided eggs for many years despite loving them; however, he recently found that he is fine as long as they are not raw. When we mentioned this, you cooked them thoroughly for him, and he happily finished everything. Also, when I noted at the time of Reservation that it was a birthday trip, you prepared a beautiful watermelon garnish with celebratory lettering. We were touched by everyone’s thoughtful attention to detail, and we would love to visit again. Thank you very much. P.S. We are sorry for the trouble after leaving something behind—thank you sincerely for noticing immediately and sending it to us so promptly with such courteous care.

This was my first stay here. It is a traditional Onsen Ryokan with some age, but it was clean and very comfortable. Everyone—the front desk staff, the dining staff, and the bath area staff—was extremely courteous and made me feel welcome. If a staff member was near the elevator hall, they would always press the button and wait with you; even if they were a little farther away, they would come back just to press it. It’s a small gesture, but it truly made me happy. The only disappointment was that the amount of alcohol I ordered with dinner was clearly less than the listed serving size, and even the shochu with water tasted almost like plain water. That was a significant negative point for me. Even if I stay at this Ryokan again, I don’t think I would order drinks next time. That said, all other service was perfect. If I visit Arima again, I would like to stay here again. The location was also excellent.

We stayed here to celebrate my mother’s 60th birthday. Every detail was thoughtfully taken care of, and we felt comfortable throughout our stay! Thank you for the warm hospitality and attentive service! The Room I had wanted to stay in for so long was very clean and spacious, and I’m truly glad we chose it—we had a genuinely happy time. The Onsen was never crowded, and there was also a sauna, so we could relax at our own pace—it was wonderful! My mother was absolutely delighted, and it became a memorable trip. This is a Ryokan I definitely want to visit again. Thank you so much!!

This is my second stay at Hanakoyado. I became a repeat guest because this is where you find the answer to whether high-quality Onsen and gourmet dining can truly be enjoyed at a reasonable price. The traditional wooden building and tiled bath are full of classic Onsen atmosphere. Even more luxuriously, the Kinsen flows continuously, and when you sink into the tub, the overflowing water swirls as it runs off. I also enjoyed a steam bath using the high-temperature source spring. The rice cooked in the okudosan is delicious, and the fish and meat carefully grilled over charcoal with radiant heat are more than satisfying. To top it off, curry rice is served at the end as well. There is an Onsen experience and cuisine here that feel wonderfully untouched by modern times.

Although there is parking available, it was great to be able to arrive in just a 5-minute walk from the station since we had luggage. There are plenty of set-meal restaurants and izakayas nearby, so be careful not to overeat at dinner.

We stayed here for a pre-baby trip. The property was very clean, and the guidance from check-in to our Room was consistently courteous. We were able to spend our time comfortably from start to finish. Since I was pregnant, I had some dietary restrictions and ingredients I couldn’t eat, so we made several requests. They kindly accommodated everything thoroughly, which we truly appreciated. Every dish was delicious, and we were very satisfied. The Onsen was also wonderful, and we were able to relax and unwind at a leisurely pace. We are really glad we chose this place for our pre-baby trip. It’s unfortunate that due to the age restriction we won’t be able to visit for a while after the baby is born, but we plan to recommend it to our parents and friends. We look forward to the day when we can visit again as a family.

I visited for a day trip. The staff were very friendly. It was in a quiet location, a little away from the Onsen town. I arrived by car about an hour early, so I went shopping in the Onsen town about a 12-minute walk away, and they picked me up by car at the tourist information center. It was raining, so I really appreciated being picked up even though it was just a day trip. Thank you very much. Next time, I would like to stay overnight.

The roads in Arima Onsen are narrow, and they kept getting narrower on the way to the Hotel parking area, which made us a bit anxious, but we arrived safely. The staff were kind and attentive, and there were snacks and drinks in the lobby, so we could relax. The Room was also clean and well prepared; we took a short rest and enjoyed a walk around the Onsen town, which was fun. Since we requested a later dinner time, we were able to enjoy the bath at a leisurely pace. We thoroughly enjoyed plenty of meat with our meal. The other dishes also felt carefully prepared and were delicious. It was also nice that we could enjoy dessert in the lobby later in the evening after taking some time. If I had to mention one thing, it would have been better if breakfast items like bacon and sausages were served hot. We thought this might be our first and last trip to Arima Onsen, but now my spouse and I would like to visit again. We were happy with the Room upgrade—thank you very much.

We chose this Hotel after reading Reviews and checking the price. All of the staff were kind, and the check-in explanation was very easy to understand. The Room was spacious, clean, quiet, and comfortable for a relaxing stay. We were very satisfied because we could enjoy both Taiko no Yu and the Hotel’s Onsen! After getting tired from walking up the hill before arriving at the Hotel, the cold welcome drink was perfect! Our whole family was happy with our stay. Thank you!

The property itself is a one-of-a-kind presence in nature. Meals begin with the head chef explaining the care and attention behind each dish. The baths—both the large public bath and the in-Room bath—feature Kinsen (golden hot spring water). The mystical large public bath is so relaxing you may drift off to sleep. They can also arrange surprises for birthdays and other occasions—you’ll be amazed!

Having an Onsen is a big plus. There are in-house loungewear, and slippers are allowed when going from your Room to the Onsen, so it’s convenient and has a Japanese feel even though it’s a Hotel. All the staff were smiling and often anticipated what we needed before we even asked, which made everything go smoothly. It’s also close to the station, very convenient, and comfortable.

The Room was thoroughly cleaned down to the smallest details, and we were able to stay very comfortably. Since our Room faced the river, we could hear the kajika frogs calling at night and enjoy a wonderfully luxurious atmosphere. Also, whenever we passed staff members in the hallway and elsewhere, they greeted us thoughtfully, and I was impressed by how many of them showed such attentive hospitality. The meals exceeded our expectations in both flavor and variety, and every dish was delicious. The dining area also showed careful consideration in its seating arrangement, creating a refined, high-quality space for dining. As for the baths, we could enjoy both Kinsen and Ginsen without leaving the property, with three different bath areas available—more than enough to fully relax and enjoy ourselves. At first I was surprised to hear that amenities are not placed in the Room but are picked up in the lobby to bring back with you; however, once we tried it, it felt flexible and actually more convenient. When we visit Arima Onsen again, my family agreed there won’t be any other choice.

Twelve of us gathered to celebrate my father’s 88th birthday. The Premium Suite Room was more than spacious enough for six people per Room, and we were completely satisfied. Drinks and snacks were free, and the service was exceptional. We also enjoyed table tennis and karaoke, and we owe this wonderful gathering to this Hotel. Thank you very much.

Thank you very much for having me stay at your Accommodation for two nights and three days from Saturday, July 25 to Monday, July 27. This was my first solo summer trip staying at an Onsen Ryokan, and I was truly happy with how spacious the Room was. I also really appreciated the complimentary services such as delicious sweets and bottled water. Both dinner and breakfast were excellent, including shabu-shabu made with Kobe beef, a specialty of Hyogo Prefecture, as well as fish dishes such as salmon. This time I used the private Onsen at night by myself for the first time. In the past, I have visited Onsens with my family in places like Yatsugatake (spanning Nagano and Yamanashi) and Aizu in Fukushima. Being able to enjoy a private Onsen alone this time was very relaxing, and it was wonderful to soak slowly without worrying about anyone else around. Lastly, I had a great time on this summer trip during my two-night stay from July 25 to July 27. I will be busy with work again, but after saving up more of my salary, I would love to come back. Once again, thank you very much for taking care of me during those three days starting July 25.