쓰루마 역 × 만족도 평가가 높은 호텔·료칸

This was our second stay. We had such a wonderful time last time that I came again with my mother, who loves art. She was delighted by the tower’s distinctive steel framework running through the Room and the many artworks throughout the Hotel. Thank you to all the staff for kindly explaining everything as she asked questions. At night, Accommodation guests only can take an elevator through a hidden door up to the observation deck. The special touch made our hearts race. Spending time looking out over the quiet city at night felt truly luxurious, and I was able to give my mother a moment that only a Hotel stay can offer. Breakfast featured a wide variety of dishes made with local ingredients, and both my mother and I were very satisfied. Afterward, we were even served special petit fours, and we fully enjoyed tea time as well. This time, my mother and I took a relaxing stroll around Sakae on this one-night, two-day mini trip with staying at this Hotel as our main purpose. Thank you for such a comfortable stay. We are grateful for everyone’s thoughtful hospitality. We’ll be back again.

Thank you very much for your wonderful hospitality. I met my daughter, who came from the Kansai area, at Nagoya Station and we headed to your Hotel together. Upon arrival, we were impressed by the spacious first-floor lobby with its calm atmosphere, as well as the views and elegance of the Espacio Lounge on the upper floors. We were also very satisfied with our Room and the various services provided. We thoroughly enjoyed a birthday commemorative stay together—my first trip after recovering from illness—and made full use of both the pool and the large public bath. Choosing a stay with lounge access was truly the right decision. From afternoon tea onward, every food presentation offered items unique to Nagoya, all of which we enjoyed very much. I was also deeply moved by the hospitality of all your staff. Saying “We definitely want to come again,” we each began our journey home. Thank you again for helping make this a memorable moment during our summer holiday.

About a 3-minute walk from Sakae Exit 1, with great access and a convenience store on the first floor, making it very convenient. The front desk staff are welcoming and hospitable. The housekeeping staff also greet you when you pass them, which makes for a pleasant stay. It’s not a new Hotel, but you can feel the team’s effort and pride, and I’m always satisfied. Thank you.

Richmond Hotel has rarely disappointed me in the past, and this stay in Nagoya reminded me why. The rates are not cheap, but the rooms are thoughtfully designed down to the smallest details, and the calm interior decor left a great impression. The bed quality in particular was excellent, offering a level of comfort that feels a step above a typical Business Hotel. I was also looking forward to breakfast at Royal Host. The omelet and pancakes were smaller than expected, but both are cooked to order, which made it more satisfying than a standard buffet. I was especially impressed by a young female staff member with glasses on the floor who smoothly assisted an international guest in English without a Reservation. It was only a brief exchange, but it clearly reflected the high service standards of the Hotel overall. From the room and breakfast to the staff service, I was satisfied with almost everything. Even if it costs a bit more, this is an Accommodation where you can truly feel what you’re paying for.

I’ve stayed at capsule Hotels before, but this capsule Hotel was excellent. The amenities were well stocked, and the lounge offered meals and drinks—plus free alcohol at night, which was a pleasant surprise. Everything was clean, and it’s rare to find a capsule Hotel like this. I’d love to stay again if I have the chance.

It was conveniently located near the subway station, with many restaurants and other options nearby. The guest room and bathroom were more spacious than the Business Hotels I usually stay at, making for a very comfortable stay. Breakfast offered a good variety of Japanese and Western dishes, along with local specialties, and I was very satisfied. I would like to stay here again when visiting Nagoya. Thank you very much.

This was my first time staying in the ladies’ Room (shower type). The Room felt a bit more spacious, and having a massage chair was wonderful. The shower room with a rain shower had plenty of space and great features. I was so satisfied with the shower room this time that I didn’t use the public bath, but since it’s on the same floor as the ladies’ floor and incredibly convenient, I’m thinking I’ll try it next time. At this Hotel, the beds are firmer and also wider, so I always sleep very well. With practical touches like the placement of the sink and table, it’s such a comfortable Room that next time I’d love to book a Multiple Night Stay if possible. Breakfast is great too—you can enjoy freshly made omelets, the miso soup made with cute miso balls is delicious, and I also love the sweet red bean butter next to the bread. Since I live far away, I can’t visit often, but I would definitely like to stay here again.

I stayed here while sightseeing in Sakae and Osu. There is a book café on the 1st floor that you can use 24 hours a day. I received a welcome drink and was able to relax while reading any book I liked, and the Room was clean as well. It was a little disappointing that the bathroom only had a shower.

As the title says, I used this Hotel as a base during my sightseeing trip in Nagoya. It was about a 15-minute walk from the station to the Hotel, so I walked there. It was a very hot day, and although I walked through the underground shopping area for part of the way, once I came up to street level I immediately started sweating. I was thirsty, so the complimentary bottled water I received upon arrival at the Hotel was really helpful. In summer, it would have been even better if it had been chilled. The Hotel itself was quiet, and since it’s located away from the station, I couldn’t hear any noise from crowds or footsteps in the hallway. With the pillow I chose, I slept comfortably for the first time in a while, which was great. I checked in early and was able to choose my pillow, so that worked out well. Breakfast items like miso katsu and eel were delicious, but they felt similar to breakfasts at other hotels and didn’t leave much of an impression. If there had been one standout dish that really stuck with me, I might have given it five stars. It’s a Hotel I’d like to use again if I visit Nagoya in the future.

There are few restaurants or convenience stores nearby, but the in-room dining offers a family-restaurant-level selection, along with a drink bar, and there is also a water dispenser in the Room, so we had no inconvenience at all. Even after 1:00 a.m., light meals and alcohol are available until 6:00 a.m. Both the Room and the bathroom were spacious and clean, and the amenities were well stocked. However, the TV remote control responded so poorly that it was difficult to use.

This was my first stay. The Hotel is adjacent to the station, making it convenient for sightseeing, and since my friend who traveled with me smokes, they were grateful to find a smoking Room, which is rare these days. The service was excellent, and from our Room on the 24th floor the night view was beautiful. We were also able to watch the sunrise and enjoy a quiet, dreamlike scene. The Room was thoroughly cleaned and well stocked with amenities. Coffee, tea, and sugar were provided, and while the drinks in the refrigerator are paid items, there was a wide selection. There is also a convenience store nearby, but we were able to relax comfortably in the Room without any hesitation. The breakfast was carefully prepared with thoughtful touches; including local dishes, it ranks among the best Hotels I have stayed at so far. Elevator security also felt reassuring, as the key card only worked for our Accommodation floor. I would definitely like to stay again.

This was my first stay here. The Onsen on the second floor was wonderful and easy to use at convenient hours, and breakfast was so delicious that I had seconds of rice. I also appreciated how close it is to Imaike Station.

A few years ago, I borrowed a pillow and a humidifier, and ever since then they have always been placed in the room for me. I recently visited again after quite some time as Nagoya has become farther away, and they were properly prepared. Thank you very much. I’m not sure when my next visit will be, but whenever I go to Nagoya, I will definitely stay here.

This was my second stay, following my visit in June, and I was even more satisfied than last time—it feels worth coming to Nagoya just for this Accommodation. The Room’s ambiance and the staff’s calm professionalism truly embody the hospitality of a top-tier Hotel. Next time as well, I’d like to come to Nagoya just for this place.

I stayed here for the first time, mainly as a stopover. With the discount on IKYU.com, it was an excellent value. The Facility is luxurious throughout, and the staff were outstanding. Before my stay, I was a bit concerned about access since it’s slightly far from the subway station, but it’s only a few minutes on foot to Hisaya-odori and you can enter the underground shopping area, so it didn’t feel inconvenient. For dining, I used Nadaman in the Hotel with my dinner companion’s arrangements and ordered à la carte; the service was attentive and the food was delicious. It was such a comfortable stay that I regret not choosing this Hotel sooner.

A welcome drink was provided. You could choose any one drink you liked. I've never seen such a service before. The staff who assisted us were very kind. I'm glad I stayed here!

I stayed here to attend a game at the dome. I have a hearing impairment, and I sincerely appreciate your kind and attentive support at check-in. The Room was clean, and I also enjoyed the large public bath. The breakfast bread and soup were very delicious. I travel to many places following the Tigers, but for Nagoya, I will definitely stay here again next time.

The front desk staff were very kind and helpful. Since we had lunch, we were allowed to use the Room until 11:30, which was a great help. The lunch was also very delicious. If I have the chance to come to Nagoya again, I would like to stay here again. If I had one request about the Room, I would prefer the wash area to have a door. This time we stayed as a parent and child, and it felt a bit less private. Overall, it was an excellent Hotel. Thank you very much.

Even though I arrived late, the front desk staff were kind and made me feel at ease.

This was my first time staying here. I had originally planned to visit Nagoya on different dates, but due to the recent heavy rain, my schedule was uncertain and I made a last-minute Reservation. Even so, the staff were wonderful, and since my Room was on the top floor, I wasn’t bothered by footsteps from above and had a very comfortable stay. I didn’t notice when booking, but there was also a large public bath, which helped me feel refreshed. Perhaps because it was during peak breakfast hours, some items were unavailable. Personally, I would have been happy if there had been yogurt. That said, considering the price with breakfast included, the quality was very high and I was satisfied with the meal. It was also great from a hygiene standpoint that rice could be dispensed automatically at the push of a button rather than being self-served. Although it was an unplanned Hotel booking, I’m glad I stayed here. I’d like to use it again next time I visit Nagoya.