아즈스이 오이와케역 × 동물의 숲 같은 세계관의 숙소고객 서비스 평가가 높은 호텔·료칸

Everything was exceptional from pick-up to send-off. I stayed here after a weekend trek, and upon arrival we were welcomed with a welcome drink, along with a clear and courteous explanation of the Accommodation—brief yet thorough at all the key points. As for dinner, to put it in gourmet terms: “a blissful dining experience woven from artfully presented plates and a refined atmosphere.” In my own words: the ambiance was wonderful, everything was delicious, and I couldn’t wait to see what would come next! The private bath we used after the meal was also perfect—an open-air bath of just the right size, stocked with popular in-bath amenities that were gentle on the skin—so I could truly relax. The futon was very comfortable, and breakfast was healthy and vegetable-focused with delicious rice; the after-meal coffee in the lounge was excellent as well. Thank you for seeing us off so pleasantly at the end. We’ll be back! It really was an amazing weekend.

Unfortunately, due to the rain we couldn’t have a BBQ, but we still had a wonderful time. The villa alone was very comfortable, and we made many great memories. We really appreciated that apple juice, wine, rice, miso soup, and more were provided. Everything was delicious. The Onsen was also excellent; although it rained a bit, everyone went in twice—once at night and once in the morning. We thought we wouldn’t be able to roast marshmallows because of the rain, but the owner showed us how to do it using a siphon coffee maker instead! Next time, we’d love to stay again when the weather is sunny.

This was our sixth stay, and every time we have enjoyed a fun and comfortable visit. All three private open-air (and semi-open-air) baths are available to use as often as you like. Both dinner and breakfast are generous in portion size, perfectly seasoned, and always leave us completely satisfied.

We stayed in a private cottage with an exclusive dog run! The cottage was very clean, quiet, and extremely comfortable.\nDinner was catered in the Room, but there were no drink services, so we went to a convenience store in the evening to buy some. We strongly felt it was necessary to bring our own items in advance.\nThe reception was far from the Room, and the guidance felt a bit rough, so we rated it 4 stars. However, we were very satisfied with the Room and found the hinoki bath soothing. We will stay again!

The full-course dinner in the evening was our child’s first experience, and it was a wonderful one. Everything at breakfast was delicious. The restaurant staff were warm and attentive, which really impressed us. We would definitely like to visit again.

A large Hotel that appears as you steadily climb the mountain after passing through Azumino’s peaceful countryside. It was my first visit in several years, and it had been renovated—the lobby, front desk, and large public bath were all new and spotless. After the sauna, relaxing on the outdoor terrace surrounded by forest air was incredibly refreshing. Meals are served on a terrace overlooking the woods. In particular, in the morning I enjoyed coffee and pancakes while being soothed by birdsong and the scent of the trees. (I also had grilled rice balls and curry.) We stayed in a maisonette Room, which was spacious and perfect for a relaxing stay. I’m planning to return again in a different season.

We had a wonderful time. Due to the heavy rain, the Onsen source stopped, so it was disappointing that we couldn’t use the in-room bath. However, we received a courteous message in advance, and your responses throughout our communication were very polite, so we were able to stay without any issues. Although we couldn’t use the in-room bath, giving 1 star would lower your rating too much, so with hopes for next time I’m giving 5 stars. I would like to visit again once the Onsen is restored. As a personal request, I’d like to mention two points for improvement. First, regarding the hanging light in the center of the Room: even when it was on, it felt dim. If you could replace it with one that allows brightness adjustment or switch to a brighter LED light, I think it would be more comfortable. Second, when walking from the parking area to the entrance, there were multiple nests of what looked like horseflies on the ground. There were many of them around and it made entering and leaving the building difficult. Since this is an important pathway for guests, it would be better to remove the nests or take some kind of countermeasure.

Thank you very much for your hospitality the other day! The Facility is old, but the toilets and washbasins were new, and the Room’s air conditioner was also new, which was great. Breakfast was excellent—the rice was exceptionally delicious, the pork soup (made without miso) was wonderful, and the other side dishes were also tasty. This is an Accommodation I would love to stay at again next time. Thank you very much.

This was our second stay. We stayed for 4 nights and 5 days. Thank you for your advice on our plans, which turned out to be spot-on. The owner's warm personality made a great impression, and our family was already discussing on the way home when we could visit again!

With no limit on the number of dogs, our dogs were able to relax and enjoy themselves, and we were able to unwind in the Onsen as well. The beautifully maintained garden and exterior were wonderful, and it felt special from the moment we arrived. It was a very comfortable Accommodation where we could stay without hesitation even with our dogs. We would definitely like to stay again.

I had a wonderful holiday. I would love to stay here again.

I was able to relax in the Room while looking out at the lush green trees and enjoy a soothing, restful time. The meals were also delicious; I took my time enjoying the course dinner, and for breakfast I had a Japanese set meal. Both the presentation and taste were excellent.

The food was very delicious, just as described in the Review.

There is an accommodation on the eastern hillside of the basin. Even if you call out from the greenery-surrounded entrance, it seems that the staff focused on cooking in the back cannot hear you. The surprised owner kindly carried my heavy luggage effortlessly to the second floor. The twin room on the second floor feels like staying in a friend's attic room, decorated with floral patterns. It is a bright room with a great view, offering a wide panorama of the Alps. The bathroom has no separate washing area and includes a toilet and bathtub together. Dinner starts precisely on time, featuring dishes made from handmade ingredients accompanied by detailed explanations—truly gourmet cuisine. At night, it’s quiet; only the sound of water flowing from a nearby stream can be heard. The night view of Azumino Plain combined with an expansive and clear sky full of stunning stars seen from the terrace is breathtaking. Morning also begins punctually. The terrace overlooking mountain ranges was very comfortable. Everything at this auberge seems to revolve around prioritizing cuisine, reflecting the passionate dedication of its owner-chef to their craft—it’s truly impressive!

I had used the Onsen several times as a day trip, but this was my first time staying overnight. The toothbrush provided in the amenities was a bit hard, but that’s easy to solve by bringing my own next time. Other than that, I had a comfortable stay with no complaints. My Room had a view of Mt. Jonen, but since I arrived at night I couldn’t see it then. I enjoyed Mt. Jonen the next morning, but I left in a hurry and couldn’t take my time to fully appreciate the view, which was a bit disappointing. Next time, I plan to check in while it’s still light and enjoy everything properly. I’d like to stay again. Thank you very much.

Stayed with family on a plan with two meals. - Staff The staff were very kind and accommodating. Thank you very much! - Meals The food was very delicious! No complaints. - Bath The night view from the open-air bath was beautiful. It was a bit disappointing that the shower water pressure dropped a little halfway through. - Room The room was spacious, with air conditioning and a stove in each room, making it warm enough to spend the night. It was a bit inconvenient that there was no washroom or toilet in the room, but it was acceptable. - Thoughts It seemed like there weren't many guests, so it would be nice if it was more lively...

After sightseeing in Kamikochi, we drove and enjoyed a relaxing Onsen as a couple. The open-air bath in the special Room was located in a spacious garden, allowing us to spend time at ease. The Room was also large with beautiful decor, providing a comfortable stay. We would love to visit again.