구로야마역 × 고객 서비스 평가가 높은 호텔·료칸

I usually try to live frugally, but something wonderful happened, and this trip was a reward to celebrate all that hard work. The private open-air bath, the delicious meals served in our Room, and this lovely Accommodation that helped us forget everyday life were all exceptional. I will never forget the warm hospitality.

Museum-like decorations were displayed throughout the property, making it a delight to look around. The meals were excellent, and the staff’s service was truly satisfying.

I stayed at Bettei Koshinosato for two nights. It was my first stay in seven years. [Baths] Back then, I remember there wasn’t a shared bathhouse in the annex, so I went to the large public bath in the main building. I thought I probably wouldn’t use the annex’s large public bath, but after trying it, I ended up using only this one (laugh). It wasn’t crowded or noisy, and the complimentary drinks were provided in plastic bottles. The amenities—like toothbrushes and hair dryers—were also a step up from those in the main building. It’s nice that they’re clearly differentiated. As for the open-air bath attached to the Room not being an Onsen, I understand there are practical reasons such as water sourcing, so I simply enjoyed it as something special for photos. [Meals] I’m grateful that you accommodated our requests with flexibility. Bringing our own alcohol was also allowed (for a fee), and we felt consideration throughout. [Hospitality & Service] As always, each and every staff member provided wonderful service. The warm and charming proprietress—busy from early morning at breakfast while still taking time to chat with each guest—is surely one of the reasons why Kaho is regarded as one of Japan’s finest Onsen Accommodations.

We stayed with my son’s family on this trip. Traveling with our 8-month-old baby, we had some concerns, but even though we made separate Reservations for two Rooms on different dates, the staff kindly arranged for us to dine together and showed thoughtful care in many ways, which made our stay truly enjoyable. Thank you very much. It became a wonderful memory. My son’s family also said they would like to come again, so we hope to visit again as well.

I traveled with my mother in her 80s. The staff, the meals, and the baths—everything exceeded our expectations. My mother was very happy too. We had a Multiple Night Stay, and they made sure the meals didn’t repeat, and everything was delicious. If I had one request, since it was a hot summer, I would have appreciated a refrigerator with a freezer compartment to freeze ice packs (it was refrigerator-only).

All the staff were kind, and the property was clean. The Hotel did feel a bit dated. Breakfast and dinner were both very delicious—much better than I expected for the price. The Niigata rice was especially good. The complimentary snacks and drinks in the lounge were also nice. Roasting marshmallows over the irori at night was fun. The large public bath and open-air bath, fed by a private hot spring source, were excellent as well. However, it seemed a little different from Tsukioka Onsen’s typical emerald-green water with a thin oily film on the surface. Maybe there is a lot of added water? I’m not sure. Even so, considering the value for money, meals, various services, and how kind the staff were, I think it’s a good Hotel. Thank you for taking care of us. The town area of Tsukioka Onsen is beautifully maintained and very pleasant. It’s an Onsen I would definitely like to visit again.

I stayed in Room 311 in GATEI, and the tatami floor creaked a lot, so it might bother some people. Other than that, everything was very good. The bath was hot and kept me warm afterward, which felt great. There is a sauna, but no cold plunge pool, so you can’t use it the same way as a typical public bathhouse. The sulfur Onsen had quite a strong smell, though I thought that added to the atmosphere in its own way. The smell does linger throughout the Hotel, though. I only had breakfast, but it was very satisfying—especially the miso soup.

Both the space and the hospitality were very comfortable. At the end of dinner, rice and eel were served, but the eel was tough and the seasoning wasn’t to my taste. The rice was very delicious. As a Diamond member gift, I received rice. I plan to cook it in a clay pot. The bath is on the small side, but it was very clean with a faint sulfur scent—truly the best Onsen I’ve ever experienced. I was worried because I had facial allergies, but instead the itching went away and the redness subsided. Once again, I was impressed by the power of nature. Thank you very much for taking such good care of us.

This was my fifth visit to Tsukioka Onsen. It was my first stay at Akebono, but Tsukioka Onsen has excellent water quality, and Akebono’s baths were great as well. Since I stayed on the last day of a three-day weekend, it was quiet, and I could enjoy the spacious baths at a relaxed pace. The dinner looked like it would be neither too much nor too little in the photos at the time of Reservation, but in reality it was quite generous and left me very full. Everything was delicious. For breakfast, the side dishes felt like they were meant to go with rice, but they were also tasty—I even had seconds. The rice itself was excellent too, just as you’d expect from Niigata, famous for its rice.

Two women in our 60s stayed here. We were very satisfied with the meals—especially the rice, which was so delicious that we ended up having seconds even though we were already full. The bottled water in the Room cost 200 yen, so we gave 4 stars as it would have been better if it were free. The baths were not crowded, and we could relax and soak at our leisure; the water was silky-smooth—truly worthy of its reputation as a skin-beautifying hot spring!

We had a comfortable stay. Thank you.

I stayed for one night for my child’s appointment. I called several times with questions about my Reservation and changes, and each time the staff were courteous and helpful, which put me at ease. On site as well, they kindly assisted with arranging a taxi, allowing me to have a smooth stay. Breakfast was also delicious. The amenities were somewhat limited, but there was a convenience store nearby, making the location very convenient. I would like to stay here again if I have the opportunity. Thank you very much.

Overall, it was very good. The newspaper, breakfast, coffee, lemon water, and more… Thank you.

Among the few pet-friendly accommodations, I chose a no-dinner plan as I had plans during the day and checked in late. Prioritizing cost-effectiveness since it was just for staying overnight. The room was well-cleaned, had a sense of cleanliness, and I was very satisfied. The breakfast was delicious enough, leaving me very satisfied, making this accommodation a definite choice for repeat visits. The onsen at the external bathhouse was also excellent. Thank you very much!

A sulfur-scented, free-flowing hot spring fed directly from the source, shimmering emerald green. Mineral deposits quickly form on the surface—proof of true free-flowing spring water. An Accommodation with no excessive services—just soak in the baths and stay overnight. Yet it feels like it offered the most precious time and opportunity. I’ll come again.

The front desk staff were helpful, and the property was clean.