오기카와역 × 고객 서비스 평가가 높은 호텔·료칸

I stayed here again this time. The Room is always exceptionally clean, which I really appreciate. I accidentally forgot my facial cleanser, but it was available from the lobby amenities, which was very helpful. I was also happy to find a summer limited-time bath additive. I booked an early check-out Plan, and it was very convenient since it’s just a short walk to the Shinkansen ticket gates. I expect I’ll be traveling to Niigata for a while, so I’d definitely like to stay here again.

I made a Reservation without knowing the area, as it was my first time going to Niigata Racecourse, but the Hotel was in a lively district near Niigata Station and close to a bus stop, so getting around was easy. The front desk staff were very kind, and although the Room was compact, it was comfortable. I visited during heavy rain, but I also tried the stone sauna for the first time and enjoyed it. This is a Hotel I would like to stay at again.

Whenever I need to stay overnight in Niigata City, I choose this Accommodation. The staff are very kind and pleasant, and the Room is clean, so I’m always very satisfied. I was happy that breakfast included peaches this time. I also enjoyed the usual waffles—they were delicious.

I stayed here for the first time as an Accommodation after a night out near Niigata Station South. The Hotel was clean, and all the staff were very friendly. The room didn’t feel cramped, and I was able to relax comfortably. If I have another get-together nearby, I’d like to stay here again.

Of the five Accommodations I stayed at on this trip, this one was the cheapest yet the best. The bed was large and very comfortable, and the Room had a calm atmosphere. Breakfast was included as a complimentary service, and everything—from chikuzen-ni to miso soup—was hearty and delicious. In any case, they had everything you could need, and I could really feel the owner’s hospitality. Thank you very much.

The Room was clean, the breakfast was delicious, and there was a large public bath (towels are available at the entrance), so it was very nice overall. I went to the breakfast venue at 6:30 a.m., but there was a long line. Since I was in a hurry, I couldn’t eat what I wanted, which was disappointing. You can’t take the elevator to the guest floors without your room key, so security feels reassuring. I used the laundry facilities and could pay by barcode/QR code instead of cash. It’s a drum-type machine and finished in about two hours. Since there aren’t many machines, the next person was waiting in line. If you don’t come within 10 minutes after it finishes, Hotel staff seem to remove your laundry.

This was my second stay this year. It’s conveniently located near the station, with many restaurants nearby. The building looks a bit old from the outside, but it seems to have been renovated, and everything is very clean throughout. The breakfast venue staff were very kind and attentive. Breakfast featured many local dishes made with regional ingredients; everything was delicious, and I ate a lot. I was so full that I couldn’t try every item, but I’d like to recommend it to my family and friends. This time the Accommodation was quite affordable, and during this period we also received an additional discount through the Go To Travel campaign. Thank you for letting us stay at this price. I’d like to stay again.

The service was attentive, and it was a great Hotel. Above all, the breakfast was excellent. One issue: the Room hair dryer was a small model, and it became very hot quickly when used, which felt unsafe. The inside of the hair dryer was also full of dust, so that was the only disappointing point.

On the day we arrived, it was pouring rain, so we left our luggage at the Hotel first and took a taxi to the concert venue. Some roads were flooded, but we arrived safely. On the way back, the rain had stopped, but when we returned to the Hotel, most of the nearby izakaya were already closing for the evening. We picked up some items at a convenience store, chilled drinks in the fridge, and relaxed in the large public bath to unwind. We also took our time with a morning bath and felt refreshed! We tried a variety of breakfast items as well, and the local specialty yellow watermelon for dessert was especially delicious. Next time we stay in Niigata, we would definitely like to stay here again.

I needed to extend my stay at short notice for work, so I chose this Hotel because it seemed to have good access from Niigata Station. The Hotel is located in a quiet residential area near the tracks in front of the station, and it has a calm atmosphere. The front desk staff were very kind, and the Hotel has a unique, nostalgic feel. The Room was spacious enough, and the bed was double-sized and very comfortable to sleep in. The Facility is simple with nothing unnecessary. Although it does show some age, the Room was clean and comfortable. In the morning, you can pick up two pieces of bread and a drink as a light breakfast at the front desk. There were about five different kinds of bread to choose from. The drinks were black coffee, coffee with sugar and milk, grape juice, and apple juice. It felt reassuring—almost like being at home—and I was able to rest very comfortably. I think it’s a wonderful Hotel that you can use without hesitation when stopping by Niigata. Thank you!

Free parking, and the view from the Room was quite nice. We stayed in a double Room, and it was clean and spacious, which was great. However, the bathroom and toilet are small. Also, there is a smoking area right outside the Hotel entrance/exit, and it smells. For non-smokers, I’d prefer it to be placed at a back entrance or somewhere with less foot traffic. It was unpleasant every time we passed by.

My check-in time ended up being about four hours earlier than planned, so I called. The response was automated and said there was no need to contact them as long as it was before midnight. I was impressed that even such a detailed matter could be handled by an automated system. We stayed as a family of three. It was a twin room with an extra bed, but there was still plenty of space and it didn’t feel cramped. There were two sofa chairs and a vanity chair (also serving as an ottoman?), both stylishly upholstered with a nice, upscale feel. After reading Reviews, I was worried about the bathroom cleanliness, but although it shows its age, it was clean and I felt comfortable using it. Many Hotels these days provide bottled water in the room for each guest, but this one does not. There is a free paper-cup drink dispenser in the lobby for guests (coffee, green tea, and cold water), which is appreciated, but having water in the room would still be more convenient. (It did say the tap water in the washroom is drinkable, though...) Amenities are picked up in the lobby style, and they even had sunscreen, sheet masks, bath salts, and hair wax—by far the most well-stocked selection I’ve seen anywhere. Breakfast included local specialties like tare-katsu and Tochio fried tofu skin, and they were delicious. I tried tare-katsu for the first time at dinner the day before and loved it so much that I couldn’t believe I got to have it again right away at breakfast—such a pleasant surprise! The Vietnamese curry at the breakfast buffet was unusual and very tasty. I also really liked “roasted kale,” which I tried for the first time. I understand that staying on the last day of Golden Week may come with lower pricing settings, but with Hotel rates rising these days, this place felt almost too inexpensive—I honestly felt bad paying so little. Close to the station with an adjacent flat parking lot—nothing to complain about. I’d definitely like to stay here again when visiting Niigata.

I’m happy I could choose a smoking Room, which has become quite rare these days. Since I stayed on Sunday, the large public bath was available from 18:00–21:00 and in the morning for women only, so I was able to use it both times and was very satisfied! There were also lots of manga, and I ended up getting absorbed in reading them. The breakfast venue was spacious, so I could enjoy my meal at a relaxed pace!

I stay here every time I visit Niigata City. There are plenty of restaurants nearby, and Hotaru is on the first floor, so it’s perfect—you can get back in seconds even after a few drinks!

Conveniently located near the station, with a breakfast buffet included and an affordable price. Check-in was at 14:00 and check-out was at 11:00. The day after my stay, it rained heavily, so the late check-out was very helpful. I would like to stay here again when I visit Niigata.

Thank you for changing my Reservation from a smoking room to a non-smoking room after I mistakenly booked the smoking option.

The large public bath and breakfast were satisfactory. The Room was good and overall decent.

The Room with a loft was a big hit with the kids. It also had a mini-kitchen, tableware, and a table and chairs, which made it easy to have meals. It wasn’t very spacious, but we stayed comfortably. We’d like to stay here again when we’re in the area. We’d also love to try staying in one of the cottages.