카즈사이치노미야역 × 온천 × 고객 서비스 평가가 높은 호텔·료칸

We stay here every August with my three sisters’ families. This year we were lucky with the weather and had a great time in the pool, enjoyed table tennis, and both my daughter and grandchildren were very satisfied. They also prepared a private dining room for dinner, so we could eat without worrying even when our 2-year-old grandchild was running around. Of course, the food was delicious. All of the staff were very kind, and we are especially grateful for the service at dinner. We plan to stay again next year.

We stayed here with relatives. The service was excellent, and the meals were delicious. The portions are generous, so guests with smaller appetites may want to ask in advance. It is a wonderful Accommodation with thoughtful attention to detail.

The large public bath includes an open-air bath, with clear, silky-smooth water. There are plenty of washing stations. The open-air bath allows you to lie back, and on rainy days it was pleasantly cool and refreshing. Breakfast offered a wide variety of dishes including grilled fish; even taking small portions, there was more than enough to finish, and everything was delicious.

Whenever I’m worn out from work and need to unwind, I always come here. This time again, I got a little too eager and arrived early, but they told me the Room was ready, so it was fine, and they let me check in early. Upgrading the meal plan this time was the right choice. Everything was delicious. I felt refreshed and regained my energy. I’ll visit again when I’m tired.

I like the spacious Room in the main building. The bath and toilet are separate as well. However, despite the quiet surroundings, the air conditioner noise is strangely loud, and sensitive guests may not be able to sleep. Shoes are not allowed indoors, so especially in summer it feels uncomfortable unless you bring your own slippers. Socks also get dirty. It was disappointing that the Pac-Man arcade machine on the 3rd floor was not working. I had breakfast for the first time in a while and it was good. There is quite a luxurious variety of dishes. I would like to know the dining hours on the 2nd floor.

I am a company owner and stay at accommodations in the Kanto area for business twice a month. Over the past 18 years, I have stayed at more than 300 accommodations. I started using this accommodation on November 17, 2025 (Reiwa 7). This is the fourth accommodation I've stayed at in Shirako Onsen, and for me, it was "the best." The quality of the onsen water and the atmosphere of the open-air bath were perfect for me. The meals were also outstanding—the variety of dishes was excellent, and I was deeply moved when they brought out a rice cooker so we could enjoy unlimited servings of freshly cooked rice. Their thoughtfulness truly touched my heart. I believe this is likely a family-run hotel; everyone was kind-hearted and gentle, which made my stay very comforting. However, aren't some reviews too harsh? To those who gave low ratings to this hotel—do you even understand their accommodation fee? Personally, I found this hotel to be excellent and will definitely stay here again. Thank you to all the staff for your hospitality!

We were satisfied with the meals, the Onsen, and the service. We were clearly informed that a group would be arriving later, so we were able to use the bath when it was less crowded and manage accordingly.