신스기타역 × 고객 서비스 평가가 높은 호텔·료칸 - 3페이지

Thank you for accommodating our requests; we were very satisfied again this time. We slept soundly with the curtains open, enjoying the view of the Ferris wheel. Thank you very much.

There was a bathtub right in the middle of the Room—and it was see-through! It was so exciting!! When we actually got in, we could press a button to turn it into frosted glass, so no one could see inside from around us, which made us feel at ease. It had been a while since it was just the two of us, and we ended up reminiscing and excitedly talking about our younger days. It rained quite a lot, so we weren’t expecting much weather-wise, but by chance the rain stopped and when sunlight came through, the view from the window opened up to an expansive ocean—it felt wonderfully freeing. The stylish brown building looked amazing with globe amaranth flowers swaying in the wind, and we even talked about going for a morning walk. We had such a great time in this wonderful Room. Thank you very much.

The lobby drink service and the take-away drinks available in the lounge were greatly appreciated. You can occasionally hear trains, but it didn’t bother me much. Skincare amenities such as lotion are available at the front desk at check-in. The Room was spacious and clean. The air conditioning worked well, and it was very comfortable. It was also a big help that they turned on the Room air conditioner before check-in. The lychee at breakfast was delicious. The buffet area is small, but it’s not an issue if guests are considerate of each other. I was able to enjoy my meal slowly without being rushed. The international staff also worked very hard. Thank you very much.

Great location close to the station, and all Facility were excellent. We had a very comfortable stay. Thank you.

I stayed here with my elderly mother. We used a universal Room, and it was very easy for her to use, so she seemed to enjoy staying overnight for the first time in a while. It was our first time using a universal Room, but we would be happy to stay again if we can book this Room. Thank you very much for your thoughtful support.

There is a convenience store right downstairs, which is very convenient. When I asked questions about things I didn’t understand, they answered politely. The Room was also very clean, and I was able to relax. If I have something to do nearby again, I would definitely like to stay here again.

I stayed here once quite a while ago and loved the location, so I booked again for a concert at K-Arena after not visiting for some time. As other Reviews mention, the building is old, but the Room was kept very clean. Above all, every staff member was kind and courteous—I was truly impressed. Even while simply doing their everyday work, each person’s words felt genuinely warm. Despite it being my first stay in a long time, they upgraded my Room, and I was able to enjoy a luxurious night in a twin Room. After the concert, I just picked up some food and relaxed at the Hotel for as long as I could. The expressway is right next door, but the soundproofing is excellent and I wasn’t bothered by outside noise. The rain made things difficult, but since you can get around through underground passages, I barely got wet. It was my first time back in Yokohama in a while, and it was truly comfortable. If I have another chance to visit Yokohama, I would definitely stay here again. Thank you very much!

I finally stayed at the InterContinental Hotel, an innovative building shaped like a yacht’s sail that I’d wanted to visit for a long time. The warm welcome at the entrance and the kind service made me very happy. This time I chose a harbor-view Room on the 27th floor. Since I had lounge access, I enjoyed a light drink before heading out. The staff are young, but their hospitality and manners were excellent. If you want ocean views, I don’t think there’s any other choice besides this Hotel. It was a luxurious and truly special Hotel experience. The separate shower room and bathtub made my stay very comfortable. Next time, I’ll come again to enjoy the harbor view from a high floor! Thank you very much.

Despite being in a prime location right in the heart of Minato Mirai, we were able to stay at the very affordable rate of 33,148 yen for 2 guests for 2 nights with breakfast included. We were given a Room with a wonderful view, and since it was our honeymoon, it became a great memory. Thank you very much.

I stayed here when attending a baseball game at Yokohama Stadium. The unit bath was quite compact, and honestly I was a bit surprised, but for this price and location (close to the station and Yokohama Stadium), it was not an issue at all. In fact, I think the value for money is excellent. All of the staff were kind, and what especially stood out was on the morning of checkout. When I left my Room, an employee who had been working a little distance away took the time to stand up and bow to me. That thoughtfulness made me very happy and gave me a pleasant start to the day. Not only is the location great, but I also think this Hotel’s warm hospitality is one of its best features. I would definitely like to stay here again when I visit Yokohama. Thank you very much.

The building isn’t new, but it was well cleaned, and the bathroom was spacious and comfortable. Breakfast also had more variety than expected.

The irori sauna was the best sauna I’ve ever experienced. The sushi for dinner was also very delicious. This is an Accommodation I’d love to visit again if I have the chance.

I stayed here on a business trip. The Hotel is a bit dated, but the service is excellent.

This is a Hotel I’d like to stay at every time I visit Yokohama.
Since it can be fully booked, I plan ahead and adjust my schedule so I can make a Reservation early.

I honestly wondered if this price could really be right, but since it was through IKYU, I decided to go ahead and make a Reservation as part of the experience. We stayed here on the way back from an Odawara trip, and the next day we went on a shopping tour from Yokohama to Futako-Tamagawa. There were many foreign guests at the Hotel front desk, but the Room was comfortable. It was my birthday, so we toasted at a nearby no-frills yakitori place that opens early. As a couple, we were very satisfied with this Hotel. Thank you very much. We’d love to stay again.

The Room isn’t very large, but it has been renovated and is clean. It’s nice that the bath and toilet are separate, but the toilet was even smaller than I expected and made me laugh. Since there is a sink in the bathroom, my feet got wet right after using the bath, but I was glad the flooring dried quickly. The front desk staff are very kind. Personally, I don’t need Room cleaning during a Multiple Night Stay, so I was satisfied with picking up what I needed (such as towels) at the front desk. I also enjoyed choosing from the shampoo bar and being able to use products I don’t normally use. I used the laundry as well, and it was properly managed. I would like to stay here again.

My stay was very comfortable, and the service was excellent. It’s right in the middle of a busy downtown area, so if you go out at night to buy snacks or drinks at a convenience store, you’ll see all kinds of people. It didn’t bother me at all. I’d like to stay here again.

I came to a live concert with my daughter, and on the last day we stayed at Manyo Club Minatomirai. It’s an Accommodation we always stay at whenever we visit Yokohama. This time it was also my daughter’s birthday, so we chose the Girls’ Trip Plan, which included dinner. We had a 2-hour seat Reservation and enjoyed our meal while taking in the night view of the Ferris wheel and more. The staff member who looked after us was very easy to talk to and provided attentive, thoughtful service. Every dish was delicious, and the sea bream carpaccio was especially tender and tasty. Since it was a Girls’ Trip Plan, the vegetable shabu-shabu was great too! We had a wonderful time chatting over delicious food with a beautiful view. I had pre-booked a surprise birthday cake in advance; the chef made it for us, and our staff member even sang “Happy Birthday.” My 26-year-old daughter got to blow out candles for the first time in ages! Thanks to everyone at the restaurant, the surprise was a success. We had such a lovely time—thank you to everyone at Manyo-an. It’s also great that you can go to the Onsen empty-handed. I also like that you can choose your yukata—I pick a different one every time. As someone who enjoys sauna sessions, both the sauna and Onsen were excellent. The sauna temperature is on the higher side—perfect!! I felt completely refreshed on the outdoor relaxation beds. I lost track of time and stayed in the Onsen for two hours. The rooftop footbath has different views at night and in the morning—both are wonderful. At night, especially, the Ferris wheel looks amazing. My daughter and I enjoyed it for about 30 minutes while chatting. Breakfast has so many options that it’s hard to choose. I’m happy you can select grilled items as well—and you can even have sushi or hot pot from early morning. Since it’s buffet-style, staff quickly refilled items that were running low. Everything tasted great. However, depending on timing there were people who couldn’t find seats; it gets especially crowded after 8:00. The coin laundry is close to our Room, and being able to wash and dry everything for 500 yen in two hours was very convenient. I started it before going to the Onsen and picked it up before returning to my Room afterward. At another Hotel there was a washer inside the changing area—I thought that setup would be nice too. It’s also conveniently located near CupNoodles Museum Yokohama (Cup Noodles Museum), Hammerhead (Yokohama Hammerhead), Cosmo World (Yokohama Cosmo World), Landmark Tower (Yokohama Landmark Tower), and more. We truly had an extremely comfortable stay this time. When we come back to Yokohama again, we will stay here. Thank you very much to all of your staff members.

Thank you very much for your wonderful hospitality! Everyone’s smiles were truly lovely. It was clear that you were always attentive to your guests—something I don’t think you find at Hotels in central Tokyo. Thank you again!

I really like the relaxed schedule with check-in from 2:00 PM and check-out at 12:00 PM. In addition, Please Bay Hotel offers great value, with spacious areas throughout—the lobby, corridors, and every Room. The open atrium space with an elevator gives it a luxurious bubble-era design. It’s also very quiet, and you can hardly hear any noise inside the Hotel.