신스기타역 × 고객 서비스 평가가 높은 호텔·료칸 - 3페이지

Great location close to the station, and all Facility were excellent. We had a very comfortable stay. Thank you.

I stayed here for a live concert. The room was clean, and even though the bed was a single, it was spacious and very comfortable. Check-in and check-out were easy, and the front desk staff were friendly and left a good impression. The amenities were quite plentiful, so I was satisfied. However, I feel that the breakfast does not match the price. That was my only dissatisfaction. If I have the chance, I would like to stay here again. Thank you very much.

We stayed as a family of four. Since all Rooms for four were fully booked, we made Reservations for two Rooms. Although the Plan did not allow Room requests, we explained our situation and they kindly arranged adjacent Rooms for us. We had a very comfortable stay. We would like to stay again.

This is my favorite Hotel in Yokohama. The interior is truly beautiful, and the Room was spacious, clean, and comfortable. The Minato Mirai view is like a painting. Everyone at the front desk was gentle and courteous, which made me feel very welcome. Thank you for the wonderful Room. We didn’t add breakfast this time, but the room service curry was outstanding. The restaurant is great too, but enjoying a meal in the Room while relaxing and taking in the night view feels like a real luxury. I had a wonderful stay. Thank you very much. I will definitely return.

I stayed here for a hospital visit and a temporary move away from home. I plan to return in a few years, so I will continue visiting the same clinic. The location is excellent, with easy access to buses, the subway, and JR lines. The night view was amazing—I could see cruise ships at Osanbashi Pier and the Red Brick Warehouse nearby, making for a wonderful evening. I will stay here again on my next hospital visit. I only interacted with staff at the front desk, but their service was very satisfying.

I stayed here once quite a while ago and loved the location, so I booked again for a concert at K-Arena after not visiting for some time. As other Reviews mention, the building is old, but the Room was kept very clean. Above all, every staff member was kind and courteous—I was truly impressed. Even while simply doing their everyday work, each person’s words felt genuinely warm. Despite it being my first stay in a long time, they upgraded my Room, and I was able to enjoy a luxurious night in a twin Room. After the concert, I just picked up some food and relaxed at the Hotel for as long as I could. The expressway is right next door, but the soundproofing is excellent and I wasn’t bothered by outside noise. The rain made things difficult, but since you can get around through underground passages, I barely got wet. It was my first time back in Yokohama in a while, and it was truly comfortable. If I have another chance to visit Yokohama, I would definitely stay here again. Thank you very much!

We stayed one night in an ocean-view Room with Club Lounge access. The Room was comfortable, the lounge food was delicious, and all the staff were kind—everything was excellent. In the evening, we visited Karyu for Chinese cuisine; it was also very delicious and a wonderful restaurant. Highly recommended.

I stayed on a Multiple Night Stay Plan. I used it for a live concert, and the access to the venue was great. There are supermarkets and restaurants around the station, which was very convenient. In front of the station, I could see the Minato Mirai illuminations right in front of me—they were beautiful. There is also a ropeway station in front of the station, and loop buses that tour major sightseeing spots, which made getting around extremely easy. The Hotel Room was standard, but clean and calming with a simple design. I would definitely like to stay here again when I visit Yokohama.

My stay was very comfortable, and the service was excellent. It’s right in the middle of a busy downtown area, so if you go out at night to buy snacks or drinks at a convenience store, you’ll see all kinds of people. It didn’t bother me at all. I’d like to stay here again.

I stayed here when attending a baseball game at Yokohama Stadium. The unit bath was quite compact, and honestly I was a bit surprised, but for this price and location (close to the station and Yokohama Stadium), it was not an issue at all. In fact, I think the value for money is excellent. All of the staff were kind, and what especially stood out was on the morning of checkout. When I left my Room, an employee who had been working a little distance away took the time to stand up and bow to me. That thoughtfulness made me very happy and gave me a pleasant start to the day. Not only is the location great, but I also think this Hotel’s warm hospitality is one of its best features. I would definitely like to stay here again when I visit Yokohama. Thank you very much.

The Room was clean, and above all, it had excellent access from the subway. I’d like to stay here again.

I stayed on the night of a live show and used the plan with No Meals Included just to sleep. It was a weekend when live events overlapped at multiple venues and Yokohama must have been extremely crowded, but everything from check-in to check-out was consistently smooth, making my stay very comfortable. There is everything you need nearby, and it’s a convenient location for getting anywhere. Still, it’s quiet at night. It’s also close to a Minatomirai Line station. The Facility and building do feel a bit old, but the bathroom area was easy to use and there were no issues at all. We stayed for one night with just one small suitcase, but since the Room is compact, it may feel cramped if you have large luggage. Thank you very much for your hospitality!

I honestly wondered if this price could really be right, but since it was through IKYU, I decided to go ahead and make a Reservation as part of the experience. We stayed here on the way back from an Odawara trip, and the next day we went on a shopping tour from Yokohama to Futako-Tamagawa. There were many foreign guests at the Hotel front desk, but the Room was comfortable. It was my birthday, so we toasted at a nearby no-frills yakitori place that opens early. As a couple, we were very satisfied with this Hotel. Thank you very much. We’d love to stay again.

We stayed here to celebrate my girlfriend’s birthday. From before our stay, the team kindly helped us with menu requests and planning a surprise, which made us feel at ease and ready for the day. On the day, we were picked up at the nearest station with the Shuttle Service, and we felt warmly welcomed from the moment we arrived. The Room atmosphere was wonderful—an exceptional space that truly felt like an escape from everyday life. The food was absolutely delicious, and we could tell how much care went into every dish. The staff’s attentiveness was outstanding, and from our pre-stay communication through checkout, we were comfortable throughout. Our special anniversary became an unforgettable memory. We would love to stay again—this is an Accommodation we will definitely return to.

I stayed here on a business trip. The Hotel is a bit dated, but the service is excellent.

Conveniently located within walking distance of both JR Sakuragicho Station and Keikyu Hinodecho Station, with easy access from Shinkansen stations and Haneda Airport. There are plenty of restaurants and izakayas nearby, so finding food is never a problem. The Hotel Room is small but clean, and amenities are well stocked, including shampoo, basic skincare items, and pajamas. Complimentary drinking water and ice cream bars are also a nice touch. I was slightly bothered by the sound of trains running until around midnight, but considering the location and services, it’s a minor issue.

It was a very comfortable stay. Located in the quiet atmosphere of Kita-Kamakura and close to the station, once we stepped into the Accommodation we were able to enjoy a calm, relaxing time that felt removed from everyday life. The building and Room were spotless, and you could feel the attention to detail in the interior design and amenities. With plenty of space to unwind, it’s perfect for not overpacking your sightseeing schedule and truly enjoying your time at the Accommodation itself. The irori sauna and bath were especially memorable, and spending time while taking in the garden greenery and birdsong felt truly luxurious. The staff were also attentive, so we could stay with peace of mind. It was a wonderful Accommodation where you can experience both Kamakura’s serene charm and the special feeling that comes with having it all to yourself. I’d love to visit again in a different season.

I came to a live concert with my daughter, and on the last day we stayed at Manyo Club Minatomirai. It’s an Accommodation we always stay at whenever we visit Yokohama. This time it was also my daughter’s birthday, so we chose the Girls’ Trip Plan, which included dinner. We had a 2-hour seat Reservation and enjoyed our meal while taking in the night view of the Ferris wheel and more. The staff member who looked after us was very easy to talk to and provided attentive, thoughtful service. Every dish was delicious, and the sea bream carpaccio was especially tender and tasty. Since it was a Girls’ Trip Plan, the vegetable shabu-shabu was great too! We had a wonderful time chatting over delicious food with a beautiful view. I had pre-booked a surprise birthday cake in advance; the chef made it for us, and our staff member even sang “Happy Birthday.” My 26-year-old daughter got to blow out candles for the first time in ages! Thanks to everyone at the restaurant, the surprise was a success. We had such a lovely time—thank you to everyone at Manyo-an. It’s also great that you can go to the Onsen empty-handed. I also like that you can choose your yukata—I pick a different one every time. As someone who enjoys sauna sessions, both the sauna and Onsen were excellent. The sauna temperature is on the higher side—perfect!! I felt completely refreshed on the outdoor relaxation beds. I lost track of time and stayed in the Onsen for two hours. The rooftop footbath has different views at night and in the morning—both are wonderful. At night, especially, the Ferris wheel looks amazing. My daughter and I enjoyed it for about 30 minutes while chatting. Breakfast has so many options that it’s hard to choose. I’m happy you can select grilled items as well—and you can even have sushi or hot pot from early morning. Since it’s buffet-style, staff quickly refilled items that were running low. Everything tasted great. However, depending on timing there were people who couldn’t find seats; it gets especially crowded after 8:00. The coin laundry is close to our Room, and being able to wash and dry everything for 500 yen in two hours was very convenient. I started it before going to the Onsen and picked it up before returning to my Room afterward. At another Hotel there was a washer inside the changing area—I thought that setup would be nice too. It’s also conveniently located near CupNoodles Museum Yokohama (Cup Noodles Museum), Hammerhead (Yokohama Hammerhead), Cosmo World (Yokohama Cosmo World), Landmark Tower (Yokohama Landmark Tower), and more. We truly had an extremely comfortable stay this time. When we come back to Yokohama again, we will stay here. Thank you very much to all of your staff members.

The staff provided clear explanations and guidance, and the view from the Room was beautiful. It was still warm even with the heater turned off, so bringing a short-sleeve shirt to sleep in was the right choice!! Since it was affordable, I wasn’t expecting much for breakfast, but there was a wide variety and we ate a lot with our child! Being able to relax and eat while watching the monorail made it the best morning.

Thank you very much for your wonderful hospitality! Everyone’s smiles were truly lovely. It was clear that you were always attentive to your guests—something I don’t think you find at Hotels in central Tokyo. Thank you again!