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When calling reception, they addressed me by name which gave a sense of reassurance. Everything we requested was delivered promptly with a smile—absolutely perfect service. The amenities were more than sufficient; both the minibar in the fridge and coffee supplies in our room met

The hotel is directly connected to Yokohama Station, making it very convenient, and the staff's service was excellent. The Room was comfortable, and the breakfast buffet was very delicious... everything was excellent. I would definitely like to use this hotel again when I visit Y

We were truly happy that you arranged our two Rooms close to each other. Thank you for your thoughtful consideration. The roast beef at cocktail time was exceptional. I also appreciated the staff member who kindly let us know that a window-side seat had become available and invi

A staff member kindly took a commemorative photo for us, creating a wonderful memory. Upon arrival, they also took photos in the lobby, and their thoughtful gestures left me deeply impressed. The Kahala Hotel has always been on my list of must-visit accommodations when traveling

I’ve stayed here several times and had a wonderful time. Since the parking lot is far away, I’d like to use the space in front of the entrance next time.

The excellence of the "Club Lounge" and the warm, kind hospitality of all the staff, including the floor manager, exceeded our expectations and left us deeply impressed. Additionally, the variety of breakfast options and light meals during cocktail time at the Club Lounge (which

Since it was during the holiday season, it cost just under 80,000 yen. Being a five-star hotel, I chose it for a bit of indulgence, but: - The breakfast variety is limited. Special orders like café latte are not available. Personally, enjoying a latte at hotel breakfasts has

I decided to stay here last minute with my 7-year-old son during our trip to Yokohama, and I’m so glad I chose this hotel! After walking around all day, we were able to relax in the bathtub and on the bed, leaving both my son and me refreshed by check-out time! I would love to

At check-in, the front desk staff gave a courteous explanation, and I had a pleasant stay. There was a Review saying it falls between an upscale Hotel and a Business Hotel, and that was exactly right. The breakfast venue was a bit small and felt crowded, but I enjoyed the meal. I

It was just a short walk from Bashamichi Station. With Yokohama Cosmo World, World Porters, the CupNoodles Museum, and Hammerhead Park nearby, the location was excellent and very convenient. I chose a Room on the side facing the Yokohama Cosmo World Ferris wheel and enjoyed both