아타미역 × 선의 세계관이 느껴지는 숙소고객 서비스 평가가 높은 호텔·료칸

We stayed as a family of four. It was the perfect place to relax. Both the historic building and the garden were wonderful, but what stayed with us most was the warm hospitality we received. The large public bath is available from early morning, and we enjoyed multiple baths, making our stay truly fulfilling.

We stayed on a last-minute Reservation with my elderly parents and my sister, four of us in total. We arrived a little before our scheduled 3:00 PM check-in, and we were delighted to be warmly welcomed by the Accommodation staff lined up to greet us. The Room we were shown to was old, but very clean and comfortable. We went to the Onsen first, but my mother unfortunately felt unwell from the hot bath and couldn’t make it to dinner at 5:30 PM. Even so, everyone was incredibly kind—preparing rice porridge for her and checking in on her even if they weren’t our assigned staff member. We were truly grateful for their thoughtful care. Thanks to that, she recovered by evening—enough to enjoy the Onsen again. Of course, the other three of us were still able to fully enjoy the delicious meal. We also only found out after arriving that it was the day of the Atami Fireworks Festival. My parents were able to watch comfortably from an open Room on an upper floor of the Accommodation, while my sister and I walked about 15 minutes to the beach and were guided to a guest-only viewing area right in front of us. It was an amazing experience. This was our first time staying here with a sudden Reservation, but we were deeply impressed by the heartfelt hospitality from such wonderful staff. Thank you very much. My mother says she would love to enjoy your delicious dinner next time as well, so we hope to visit again soon!

I stayed here with my mother. Just as the Reviews said, everything was very well maintained, every meal was delicious, and the bath was clean and comfortable, so we could relax and enjoy it at our own pace. The garden and the interior design of the walkways were also wonderful, giving us many ways to enjoy our stay. All of the staff provided pleasant and welcoming service. My mother was very satisfied and liked it so much that she said she wants to come again. Thank you for creating such a lovely space.

It had been a while since I last experienced truly Ryokan-style hospitality in Japan. Even if you go out of your way to stay somewhere other than a Hotel, an Accommodation designated as a cultural property or one with a long history is not always guaranteed to be comfortable—but this time, the proprietress’s service in particular stood out, and I was able to appreciate her refined and thoughtful attention to detail.

This Accommodation made me wish I could have extended my stay if I hadn’t had work the next day. From the parking guidance on arrival through to check-out, we received warm and pleasant hospitality. As it is a Ryokan with only a few Rooms, it felt very private, and we hardly ever shared the Onsen with other guests. It was a wonderful escape from everyday life and left us feeling refreshed. We would love to visit again.

The hot water, meals, Room, and all the staff were wonderful. We will visit again. Thank you very much.

This was my second stay this year, and I visited with my mother. My mother is nearing her 88th birthday, but she still has a great appetite and finished everything, even having seconds from the rice tub. I visited long ago with my mother and grandmother as well, so I feel truly happy to have an Accommodation we can return to across three generations—my grandmother, my mother, and me. Unfortunately it rained this time, but thanks to that the signature stones and garden trees were gently wet, letting us enjoy a different kind of beautiful scenery than usual. Thank you again for your warm hospitality. I look forward to visiting again.

This was my first time visiting Yugawara Onsen. All the staff were very courteous and cheerful, and I had a comfortable stay. The food was simply delicious!! The presentation was enjoyable, and everything tasted great—I was very satisfied. The Onsen water was on the mild side, which suited me since I’m not good with very hot baths, so I could soak a little longer. It’s an Accommodation I’d love to visit again. I also liked that there was a café area with jazz playing.

I stayed here to celebrate my girlfriend’s birthday. The Room and meals were even better than they looked in the photos. The support, including help with preparing a surprise, was perfect, and she was very happy. I’d love to stay again if I have the chance.

This was my third stay. It’s close to central Tokyo and less crowded than Atami, so Yugawara feels like the perfect distance. I’m not a vegetarian, but the vegan cuisine at this Accommodation is truly delicious, and the Onsen is wonderful as well, so I was able to unwind and recharge from everyday fatigue. This time, the breakfast was upgraded and it was excellent—I was very satisfied from the morning. I’d love to stay again. Thank you.

This time, we stayed with the goal of relaxing and enjoying the Onsen and delicious meals. In a word: it was the best. The Room had gentle tones that immediately made us feel at ease. At first glance it looks simple, but there is clear attention to detail throughout—doors, ceiling, walls—making it a truly wonderful space. The lounge offered a wide variety of alcoholic drinks and soft drinks, along with very tasty sweets. We could relax on the indoor sofas and chairs, and on the terrace we were even able to enjoy drinks while soaking in the foot bath. Since there was an open-air bath in our Room, we were able to use it many times during our stay and were completely satisfied. The meals were great, especially because they used plenty of local ingredients. The quality of the ingredients was excellent, and the dishes respected their natural flavors—so delicious without needing heavy seasoning to mask anything. We heard that both the chef and pastry chef previously worked at the Imperial Hotel, and from amuse-bouche to dessert everything looked beautiful and tasted amazing. We also enjoyed their pie-wrapped dish they hope to make a signature menu item—the pastry was crisp and the sauce was excellent. If the filling or sauce changes with the seasons, it would give us even more reason to return. Although they had just opened, all staff members provided outstanding service: thoughtful attention, warm smiles, perfect timing for each course, checking in with us along the way—we were able to hear various stories as well and spent a wonderful time. The manager, chef, and pastry chef also came by to greet us, which made dinner even more enjoyable. From the warm welcome upon arrival to the courteous send-off at check-out, we were fully satisfied until the very end. Even on our drive home my wife and I kept saying how much fun it was—and that we definitely want to come back again. We would love to visit again soon.