아타미역 × 서양식 숙소고객 서비스 평가가 높은 호텔·료칸

We stayed for 3 days and 2 nights. The Facilities, the staff’s atmosphere, and the meals were all excellent. It was clear that each staff member truly loves dogs and enjoys working here. We would definitely like to stay again.

The Onsen, the food, the service, and the Room were all beyond our expectations, and we were able to truly relax. It had been a while since we stayed in a Japanese-style room; lying on the tatami and gazing at the garden, we enjoyed the luxury of doing absolutely nothing. The only disappointment was that while the private bath has a wonderful ocean view, there is an apartment building directly in front of it, and I was quite concerned that the washing area might be visible from there.

The staff’s attentive hospitality and thoughtful care were truly wonderful, and I was able to spend a very comfortable stay from check-in to check-out. The interior of the property and the room features a calm Japanese-modern design in greige tones, with impeccable taste in decor. It was exactly my kind of style, so I found myself simply gazing around and feeling soothed. The rooftop lounge offered an abundant selection of juices, alcoholic drinks, coffee, Atami’s famous sweets, and light snacks. I couldn’t believe I could choose so freely—can I really have any of these?—and I got genuinely excited. Sipping drinks, enjoying sweets, soaking in the foot bath… it was such a luxurious time taking in the views of Atami. The staff also maintained the perfect level of attentiveness—providing towels to dry our feet and preparing drinks—so considerate in every way. I’m truly grateful. What especially impressed me was the full-course dinner. Each dish was beautifully presented—not only a feast for the eyes—but also had deep flavors with sauces crafted down to the finest detail. I was genuinely moved. Even now, looking back at my photos brings back that lingering feeling: how beautiful it was and how delicious everything tasted. Everything—the room, the meals, and the hospitality—was perfect. It was a place where I could truly refresh from the heart. I feel fully recharged; I’ll do my best day by day and hope to return again someday. Thank you very much.

We stayed here to celebrate our 30th wedding anniversary. As soon as we drove up to the entrance, the staff—already waiting—welcomed us with amazingly smooth, attentive service. I was nervous in an unfamiliar place, but before I knew it I was in the lobby with Bach playing softly, looking out at the sea and enjoying a chilled glass of champagne, my excitement building. The space was spotless and warmly appointed, and the selection of sweets, drinks, and amenities showed impeccable taste. The toothbrush was the most comfortable I’ve ever used. Above all, the bath was outstanding. With the window open, listening to birdsong and gazing at the ocean—and because it’s free-flowing—I even tried skipping a rinse-off and body cream afterward, yet my skin stayed moisturized without drying out! At dusk, the view from the lounge was beautiful. The British ginger lemonade was delicious, and we’re especially grateful to the elegant and attentive female staff member who made the lounge so wonderfully comfortable—thank you as well for preparing an orange liqueur for us at the end. Both dinner and breakfast were excellent; not only did everything taste wonderful, but the ingredients and presentation were beautiful too. That said, I couldn’t stop eating bread and butter and ended up too full by the time we reached the main course! Even so, it was cooked perfectly and tasted superb—I finished it all. Next time I’ll pace myself so I can fully enjoy everything through to the main dish. The young service staff were also highly professional and impressive. Even without mentioning that it was an anniversary—and even as first-time guests simply dropping by—we received consistently thoughtful hospitality throughout. Thank you very much.

This was my second stay with my mother. Because she is elderly, thank you very much for preparing chairs in advance at the entrance and in the shower room, and for providing a step for the bath. The in-room bath, dinner, and breakfast were all outstanding—we finished every last bite!! I was able to truly relax, and the bed was so comfortable that I fell asleep in no time. All of the staff were incredibly kind, and I sincerely hope to stay with you again in the near future.

It was a relief to see the people who had taken care of me before. Set on a quiet hill with great views, the staff were all cheerful and courteous, the Room was clean, the Onsen was relaxing, and the full-course meal was delicious—more than enough to be fully satisfied. Unfortunately it was raining when I left, but at checkout they lent me an umbrella and told me to take it home, which really helped. This is an Accommodation I would like to stay at again.

There is a fully equipped grooming room, and the high-quality shampoo and conditioner were excellent—we were very satisfied. The view was disappointing due to dense fog and rain, but we had a great time playing in the covered dog run. We also received plenty of treats and food for our dogs, so we will definitely be back.

We stayed here for our wedding anniversary. The ocean was right in front of us—what a wonderful view!! The staff were all smiles and the service was excellent!! We were very satisfied with the delicious meals while enjoying the scenery. It was also great to relax on the terrace. Above all, we had been looking forward to watching the sunrise from the open-air bath in our room, and we were truly moved to see the sun rise directly over the horizon of the sea right in front of us. We had a wonderfully relaxing time. Thank you very much. We would love to stay again.

Because it is located on a hill, the views are wonderful, with the sea stretching out below and Hatsushima Island floating in the distance. The view from the entrance is spectacular. This time, I chose a room with a sauna and Onsen to soothe my tired body. They provided aroma oils for the sauna so I could do löyly, and having a cold plunge bath and an infinity chair made it perfect. The shared open-air bath also had excellent water quality; I used that sauna as well, and it was available from 6:00 a.m. The meals were also very delicious, and you can tell each dish is carefully prepared. There was plenty of food, and the freshly cooked rice was great too. Unfortunately I started feeling unwell and caused trouble for the staff, but I truly appreciate how kindly they took care of me. I would like to visit again when I’m feeling better and enjoy this Accommodation even more.

Stayed overnight with friends and had a very comfortable time. Everything we needed was provided, so we didn’t lack anything. The Room had a great ocean view, which was amazing. It’s about a 10-minute walk to the beach, and you can also walk from Atami Station. The Onsen and the meals were both excellent!

Blessed with beautiful weather, we had a wonderful stay in an elegant sukiya-style setting. The welcome drink—Alain Milliat juice—was so delicious that we couldn’t resist having a second glass. The hotel’s signature lemon cake was also excellent, and we bought one as a souvenir. From both the room and the dining area, we enjoyed expansive ocean views stretching out to Hatsushima and Izu Oshima, creating a wonderfully open atmosphere. Dining while taking in such magnificent scenery was truly exceptional. My husband enjoyed the wine pairing, and thanks to the staff kindly adjusting my course portions to be smaller, I was able to savor every dish through to the end. They also packed the final dessert for takeaway in an adorable box, which was a thoughtful touch. The bath in our room felt like an open-air bath when we opened the window; with perfect weather, it was incredibly relaxing. With stunning views, delicious cuisine, and attentive hospitality throughout, it was a memorable stay that left us feeling refreshed. We would love to visit again.

I recently stayed here on a solo trip. The room had large windows that made it feel very open, with a great view, and I was able to relax in the hot spring and the private stone sauna. The welcome drinks available until 17:00 were also excellent. The meals were wonderful and let me fully enjoy local ingredients, but there was just one small disappointment: since the food was so delicious, it felt a bit unfortunate to be eating with disposable chopsticks. The staff were kind and the value for money was great, so I’d love to stay again if I have the chance!

They upgraded our Room beyond what we had reserved, and we unexpectedly got to stay in a 120 m² suite. The suite with a spacious ocean-view balcony was simply breathtaking! The blue-themed interior was beautiful as well, and we enjoyed a truly luxurious stay. The restaurant food was excellent, and the freshly fried horse mackerel at the live kitchen and the roast beef really lived up to expectations. At check-in, they asked about the purpose of our trip; when we told them it was for our wedding anniversary, they surprised us with an anniversary dessert plate—an unforgettable Hotel stay from start to finish. They also offer Shuttle Service, so even without a car we were able to get there without any trouble. We would love to return.

This time, I stayed one night at Atami Pearl Star Hotel with a married couple who were friends from my university days. The place was very clean and spacious, and the service was excellent. All of the meals were delicious, with just the right portions, and we finished everything. We also enjoyed a relaxed breakfast. They even had local guri tea available, which I was very happy about. The amenities were great as well, and what made me happiest was the bed. It was the same as mine at home—soft with just the right firmness—so I slept very well. When I visit Atami again, I would like to stay at this Hotel again.

Thank you as always for your hospitality. The meals are delicious, and the staff are very friendly. I like it so much that I stay here several times a year. As a smoker, I truly appreciate this hotel at a time when more and more hotels are becoming non-smoking. I look forward to staying with you again.

Wanting a break from work and everyday chores, I searched for an Onsen Accommodation where I could truly relax even on my own, and that’s how I found Yugawara Fuga. I made a Reservation for the Shuttle Service from the station. The driver was very kind, and we chatted a little—it was really enjoyable. After arriving, check-in was smooth because I had completed smart check-in in advance. You can choose your favorite yukata, then enjoy tea in the café lounge with cake and sweets served in a mug you like. There were plenty of books as well, and being able to relax while looking out at the garden felt wonderfully luxurious. The Room was more than spacious enough for one person—a Japanese-style room with a nostalgic feel. There were no small children among the guests, and since there is no TV in the Room, it was quiet and easy to simply unwind. Everything was very clean; the sink area was spacious, and the lighted mirror made it convenient to use. The futon is self-service—I prefer laying it out when I want, so it didn’t bother me at all. If you’d rather not set up your own bedding, I recommend choosing a room with beds. There is a cypress bath in the Room, but I liked the open-air bath and large public bath so much that I ended up using those several times—and never used the in-room bath after all. For dinner I chose the light course; it was still plenty of food and left me full. It was also nice that dessert and tea were included. Since it was during peak busy hours, there were moments when we waited a bit between dishes, but it didn’t bother me. The dining staff stayed efficient while still taking care to explain each dish and serve attentively—their dedication came through, which made waiting easy. I also felt their teamwork was excellent. As a solo traveler, they thoughtfully considered my table placement in the restaurant as well. The appetizers were things I don’t usually get to try, and dishes like ochazuke made with mussel broth were unique and delicious. Breakfast was Japanese-style breakfast. The soy sauce I made myself at the café lounge the day before tasted great over an Onsen egg (soft-boiled egg), and it went perfectly with fifteen-grain rice—I couldn’t stop eating. The pork miso soup made with Izu miso paste plus pickled plum (umeboshi) was unusual in a good way. There was also plenty of rice served in an ohitsu pot—more than enough—so even those with bigger appetites would be satisfied. I did nothing but soak slowly in the Onsen baths, enjoy delicious meals, and spend quiet time—overall extremely satisfying. Everyone at Hotel/Accommodation (staff) was kind and courteous. If I had to mention one drawback: there are quite a lot of steps/stairs throughout the building, and despite checking maps/signage first time around felt like navigating something of a maze on my way to large public bath area (I got lost initially). Still: I'd love return again treat myself once more!

I stayed here for the first time with my mother. The front desk had a calm atmosphere, and the cleanliness throughout the entire Facility—including our Room and the large public bath—was excellent. Above all, both dinner and breakfast were outstanding. The staff service was also flawless. My mother and I travel to many places, but this was such a wonderful Ryokan that we both agreed we would love to stay again.

This was our first stay. My husband has an illness and limited mobility, but our family of four was well taken care of with a wheelchair. The Hotel was very clean throughout, and all the staff were kind—truly a wonderful Hotel. We were very satisfied with both the room and the private open-air bath, and the large public bath was excellent! However, since our room was on a lower floor, we sometimes made eye contact with construction workers in the building right in front of us, which was a bit uncomfortable... Next time, we hope to stay on a higher floor. It’s a Hotel that makes you want to come back again soon! Thank you for your hospitality.

The food quality was exceptionally high, and it made for a truly satisfying stay. Compared with other hotels in Atami Onsen or buffet dining in Kinugawa Onsen, the overall number of dishes is more modest, but signature items like steak and crab are well covered, so you never get tired of it. The welcome service from 3:00 PM (alcohol, oden, onsen manju buns, etc.) was also delicious. Breakfast stood out as well—the nikujaga (meat-and-potato stew) and the fresh toppings for the DIY seafood rice bowl were excellent, and I couldn’t help going back for seconds. All of the staff were international, but they were friendly and spoke Japanese very well; if anything, it added a refreshing touch that helped me forget everyday life. The building itself feels a bit dated, but the rooms and hallways are kept very clean. In particular, I’d give five stars for the individually controlled air conditioning (each room has been upgraded with a new unit and outdoor condenser), which made my stay comfortable without having to deal with seasonal centralized switching. The only disappointment (2–3 stars) was that the main public bath was under renovation, so we had to use private baths or facilities at a sister hotel—and there was no sauna. However, this was more than made up for by the excellent ingredients and the stunning ocean-view scenery. A great hotel for fully enjoying a solo trip.

Check-in isn’t self-service—friendly staff will welcome you with a smile. They not only upgraded our room for my sister’s birthday, but also prepared a surprise—so touching! We enjoyed welcome drinks on the rooftop while feeling the sea breeze, and both dinner and breakfast were high-quality buffets we could savor without worrying about time. Everything is barrier-free from the parking lot, with an easy layout, so my mother—who can’t walk much—could stay comfortably and安心. We can’t wait to come back soon. Thank you very much!