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I have stayed here multiple times, and everything is perfect—the calm atmosphere, the pleasant scent from the lobby, the professionalism and word choice of the staff, their customer-first mindset, and the comfort of the Room. The location is also excellent, right in front of Mar

The room is clean and functional, and you can see the Tohoku Shinkansen tracks from the window. The front desk is on the 27th floor of Sapia Tower, and guest rooms are accessed via a dedicated elevator, providing excellent security. The staff are friendly and courteous, which lea

Above all, we were truly touched by the thoughtful care of all the staff. Thank you very much. We are sincerely grateful to have found such a wonderful place as Shangri-La Tokyo and met such wonderful staff. We hope to cherish this connection for years to come. Thank you again.

The turndown service staff were pleasant, ensuring that the room remained clean; every detail left me impressed time after time. The amenities provided were high-quality with sufficient quantities available without any shortages. Whether dining at their restaurant or staying in

Thank you for your warm hospitality, including the surprise chocolates and the Room upgrade. From the entrance to the restaurant, I was impressed by the attentive service from all staff members. It is a lovely Hotel where history and modern comfort are beautifully balanced, and

The spacious and clean room allowed for a relaxing stay, making it comfortable both physically and mentally. Traveling with my child, we were delighted by the thoughtful celebration prepared for Children's Day, which added to the excellent hospitality. Looking forward to stayin

The tea bags in my Room were also excellent, with a special flavor I couldn’t find anywhere else. Everything was thoroughly cleaned and spotless. Thank you so much to the housekeeping team. Thanks to you, I made wonderful memories. One day during a meal, when I was coughing,

Tasteful touches could be felt everywhere, and it was a wonderful Hotel that made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe

We could relax on the tatami while enjoying Nespresso, which made the stay very comfortable. The high-quality amenities such as kendama, origami, Sekkisei toiletries, and a Kinujo hairdryer were delightful touches. Although the bathroom in our Room only had a shower, it feature

Actually, I had tried to book this hotel for years but couldn't stay due to changes in plans, so I was delighted to finally stay. If you're staying with Tokyo Station as your base, this is a hotel you'd want to choose without hesitation. Thank you very much. I will visit ag

The Hotel is new and very clean, and the Room was spacious and comfortable. The guest lounge offered complimentary coffee, tea, snacks, etc., which provided a great way to relax after a day of sightseeing. The breakfast buffet had a different menu every day, which we thoroughly e

It was within walking distance of the concert venue at Tokyo International Forum, and the Hotel was easy to find. The Room was comfortable and conveniently had a small table and chairs. There was also an Ishikawa Prefecture antenna shop nearby, and we would definitely like to

In the Hotel lobby, I could feel a feminine sensibility and perspective throughout, giving it a natural, calming, and soft atmosphere. Many of the staff were women as well, and everyone was kind and courteous. The lounge service was also plentiful, with thoughtful touches that

I stayed for two nights and found it very comfortable. The bed was cozy, and I fell asleep easily. Although I chose a room without a bathtub, the massage chair made up for it and helped relieve my tiredness from walking. The front desk staff kindly stored my luggage when needed.

The bath, washroom, and toilet are separate, so it was very comfortable to use. I used the ReFa shower and dryer for the first time and was particularly impressed with the dryer. It made my hair super smooth, and my daughter loved it so much that we plan to replace our home dryer

The price is very satisfactory. While the bath and meals (including breakfast) are not perfect, the location in front of Tokyo Station and the low cost make it more than satisfactory. The drink corner is always available, which is a nice touch. The staff's service is excellent,

I stayed for one night while visiting museums. The Room was very clean, and the amenities and drinks were well stocked, so I could relax comfortably. Although it’s close to Tokyo Station, it was quiet at night. The front desk staff were very kind and attentive, and they stored my

This time, my son and I stayed in a special-type twin Room for his entrance exam. The night before, I emailed to change our arrival time and requested as quiet a Room as possible due to the exam, and I received a very polite reply, which made me feel reassured even before our sta