히가시나가하라역 × 고객 서비스 평가가 높은 호텔·료칸

I chose this Accommodation for my boyfriend’s birthday trip. It was my first stay here, and it far exceeded my expectations. Above all, the staff’s service was truly outstanding, and I was moved by every thoughtful gesture. The property has the charming presence of a grand traditional Japanese house, and the garden is beautifully maintained. We enjoyed a luxurious time dining at a relaxed pace while looking out over the garden. The basashi (horse sashimi) in particular was the best I’ve ever had—absolutely unforgettable. The Room was spacious and spotless, very comfortable, and the view from the window was wonderful. The building also has delightful surprises and playful touches that even first-time guests can enjoy, which kept me excited throughout our stay. They also offer an excellent selection of sake, so I especially recommend this Accommodation to sake lovers. It was one of the most memorable places I’ve ever stayed—completely satisfying in every way. I will definitely return.

It was my first visit. I was completely satisfied with everything, but there are three highlights worth mentioning. I have stayed at many Hotels, and the dining here was exceptionally satisfying. It’s rare to find Western cuisine of this quality. I was amazed by the consommé made from chicken and vegetables—it concentrated the natural flavors of the ingredients beautifully. None of the dishes felt heavy, and I enjoyed everything right to the end. The ayu paired wonderfully with eggplant as well, and I was impressed by how it all came together. My husband and I even said we would like to stay again just for the meals. The wonderful location was also a major plus. I could truly relax while taking in such a luxurious view. I believe that’s thanks to how meticulously everything is kept clean—from the rooms to the large public bath and even the garden. We enjoyed coffee in the library, and used cups were promptly cleared away; there wasn’t a single unpleasant detail. Above all, what stood out most was how wonderful your staff are. Everyone—the person who provided Shuttle Service by bus, the front desk team, each member of restaurant service staff, and housekeeping—was warm and professional. There were also staff members with charming Fukushima dialects, which sounded lovely to me. In particular, one restaurant staff member remained poised while still engaging in pleasant conversation; unfortunately I didn’t get their name. I hope to see them again on my next visit. Thank you very much.

I was truly impressed by the warm hospitality and smiles of all the staff, as well as their clear and courteous explanations. The meals were absolutely delicious, and we were very satisfied. The riverside open-air bath was wonderfully soothing, and we were able to spend meaningful time with our family. Thank you very much. We would love to stay with you again someday.

True to its name, Kutsurogi Accommodation felt relaxing and soothing. Since I stayed in a recently renovated Room, everything felt very clean. The private indoor bath was luxurious and beautiful, so I was a bit surprised by the low water pressure in the shower; however, it’s rare to find an in-room bath this well maintained, and I was satisfied. The lounge was also spacious and calm, and I could truly unwind. Local sake was available as well, making the evenings enjoyable. One area I’d really like to see improved is the amenities. The shampoo, conditioner, and skincare items were excellent, but having one more set of towels would be very helpful. If extra towels can be provided upon request at the front desk, I’d appreciate it if that could be clearly explained. Overall, it was a wonderful Accommodation. I had a lovely time with my dear mother. I will definitely visit again. Thank you very much.

The Room also has a private Onsen bath, and there are four private baths as well—an impressive level of facilities for a pension. The meals offered many dishes, were beautifully colorful, and were very satisfying. We felt thoughtful attention to detail throughout. This is an Accommodation we’d like to return to. We requested an after-bath beer at check-in; we probably should have put it in the refrigerator. It would have been nice to have local craft beer, and we only realized later that we could exchange the in-house wear size, so we rated it 4—but overall it’s basically all 5s. We could also see Lake Inawashiro from the Room.

The service exceeded the price, and we were very satisfied with the meals. The evening events—Aibase! and Odoransho—were interactive and a lot of fun. We’d love to visit again in a different season. They also offer a great selection of local Fukushima sake, which is wonderful for anyone who enjoys Japanese sake.

This trip was both our summer getaway and a birthday celebration. It was our first time in Aizu, and we stayed at Urabandai Lake Resort, Geihinkan Nekoma Rikyu. The bath exclusively for guests of Geihinkan Nekoma Rikyu included an open-air bath, wasn’t crowded, and allowed us to relax and fully enjoy the Onsen. The meals at the French restaurant were not buffet-style for either dinner or breakfast, so we could take our time, and everything was delicious. We were able to truly enjoy an extraordinary escape. Being able to stay quietly throughout the Hotel, including the bathing area, was truly wonderful. There was no noisy atmosphere—perfect for an adult Hotel stay. If I had one comment… the signal in our Room was weak and we couldn’t use our phones. I would be happy if this could be improved. Unfortunately it rained the next day, so we’d like to visit again on a nice sunny day. Thank you very much for celebrating my birthday as well.

The bath was great. It was nice to have a large public bath, which is rare for a Business Hotel. The Room was spacious compared to other Business Hotels. The breakfast buffet was average.

Thank you for the very spacious Room. We also enjoyed the delicious meals.

The dishes made with local Aizu ingredients were truly delicious. Both the large public bath overlooking the river and the in-Room bath were very relaxing.

I stayed for one night on the day before a holiday, and my first impression was the warm, homey atmosphere. Both the interior and exterior have been renovated in a modern Japanese style while still retaining some of the charm of an old Ryokan. Since my room didn’t have a bath, I used the shared bathhouse around 6:00 PM; the water was about 42°C, pleasantly hot. It felt like it could fit around four people; there were about two other guests at the time. Breakfast was simple and familiar-tasting, which I enjoyed. The salted trout seemed like a local specialty.

I stayed here after hiking Mount Bandai. I was looking for an accommodation with a good view and reasonable price. As mentioned in other reviews, the view of Lake Inawashiro was excellent, and the facility was clean and comfortable. Before my stay, the staff kindly provided recommendations on where to eat and directions to a supermarket. Despite rising costs of goods and labor these days, this accommodation offers comfort at an affordable price through thoughtful efforts. I would love to stay here again if I have the chance. The room is also spacious.

The meals were delicious again, both breakfast and dinner. Our whole family was very satisfied, so we were truly pleased. If we have the chance to stay again next year, we would love to return. There’s something very relaxing about this place. Thank you for taking such good care of us.

The Onsen was incredibly relaxing, and I was able to unwind and enjoy a peaceful stay. I also appreciated that it is free-flowing from the source and available 24 hours a day. The water temperature was just right, and it left my skin feeling silky smooth. We had dinner on a riverside dining platform, and it was wonderful to enjoy the scenery and the sound of the flowing river while eating. The meal was delicious and had a great seasonal feel. The staff were courteous, which made the stay very comfortable. I would love to return if I have the chance.

It was busy because it was during the summer vacation season, but the bath was spacious, so it didn’t feel too crowded. The food was delicious, but I felt our table was a little far away. Overall, it was good!

The Room was assigned at the property’s discretion, but it was a perfectly nice Room. I felt very satisfied for such a reasonable price. They walked around serving freshly grilled food, and they also took a family photo for us at the table. There was a manga corner, so we enjoyed ourselves without getting bored.

We relaxed in the private bath while watching the stars and the moon. It was a blissful time. Even though it was reasonably priced, the Room was spacious and very comfortable to use, and we were also impressed with breakfast. The simmered dishes and rice cakes were delicious, and we ate a lot. It’s a bit far so we can’t visit often, but we recommended it to friends as well. Thank you very much.

The thorough explanation of the facilities at check-in and the attentive service at the buffet restaurant were excellent.

My wife and I stayed here for four nights and five days on our golden wedding anniversary trip. The meals and service were excellent. We also truly appreciated the beautifully and carefully written travel itinerary, which became a wonderful keepsake. Thank you very much.

The breakfast is delicious and satisfying.