니내역 × 고객 서비스 평가가 높은 호텔·료칸

Thank you very much for accommodating my daughter’s allergies and picky eating. At her earnest request, this was our first mother-and-daughter trip to Hanamaki to experience the world of Kenji Miyazawa. I’m always concerned about her meals when we travel, but thanks to you we were able to relax and enjoy our stay with peace of mind. It is a wonderful Ryokan—so much so that 24 hours in a day didn’t feel like enough. Next time, we would love to visit again with my husband and our other daughter—the whole family. Thank you very much.

The guest rooms and the large public bath were convenient and easy to use. Breakfast was sufficient as well. However, it was disappointing that there was only one elevator, so we often had to wait.

Although my stay was brief due to work, both check-in and check-out were smooth using the machines, and the amenities were more than sufficient, making it very comfortable. I also enjoyed a delicious breakfast in the open, airy restaurant. Since I arrived late, there was nowhere to buy drinks or food other than the vending machines, which made me a little uneasy. However, I appreciated that the vending machines were well stocked. Above all, having a large public bath at a comfortable temperature allowed me to relax and ease my travel fatigue. The room also had a bathtub, and I thought it was wonderful to have both options available. Thank you very much.

No matter how many times we visit, Osawa Onsen never disappoints. We were very satisfied again this time, including the attentive service from the staff. On the drive home, we were already planning when to come back next. Thank you very much.

I use this Hotel when traveling for business, and the Room is always clean and the Onsen is great. The breakfast is also delicious—an excellent Hotel.

For early departures, we prepared sausage bread for breakfast in advance. In the cold of December, we wanted to warm it up in a microwave but found none available. It would be helpful if a microwave could be installed at the coffee corner on the first floor.

Every year during the Obon homecoming season, my mother-in-law and I stay here. The Room, bath, and meals are excellent. However, the nighttime event (show) during Obon has been the same every year, so I would really like to see some different events offered. I look forward to staying again next year.

I think this is an Accommodation with a very high overall level of satisfaction. It was my first stay in a while since COVID, and I got the impression that you have been making great efforts, including with the meals. The large public bath is by far the best in the prefecture. These days, it’s disappointing that many Accommodations don’t allow bathing until after 3:00 PM even during a Multiple Night Stay, but Shidotaira allows bathing except during cleaning hours, which is very helpful. During my stay, I made a Reservation for three consecutive nights in August. Also, it seems your address has not been updated, so if possible, please update it. I’m looking forward to next month.

Thanks to the information you shared with us by email in advance, we were able to arrive smoothly at Yukaen by shuttle bus on the day. Check-in was also explained carefully, and we stayed comfortably throughout. We considered sightseeing on the second day, but since we had fully enjoyed Chuson-ji Temple on the first day, we decided to focus on relaxing and enjoying the Onsen. We booked a head and hand course at Nagomi-yu for day use, had lunch, and spent a very restful time. The fried shrimp and minced meat cutlet we ordered for daytime drinks were impressively generous portions, and everything was delicious. The lounge pancakes were also great—we finished them in no time. Dinner on the second night featured a different menu from the first, so we could enjoy a new atmosphere as well. The hospitality truly felt guest-focused and very comfortable; my friend and I said we'd love to come back as we left the Accommodation. Thank you for a wonderful stay.

Although it was a new Hotel, there was a corridor from the 2nd floor (the reception floor) to the neighboring “Hotel Shidotaira,” allowing guests to share Facilities. Hotel Shidotaira is a large-scale property with features children enjoy, such as a big water slide, and we were told it is run by the same management. This “Shidate” does not allow children under 12 to stay, so it offered a quiet environment. The Room felt a bit small, but the split-level layout helped make up for it. Recently, most Rooms with an open-air Onsen bath allow automatic temperature control, but this Hotel had true free-flowing hot-spring water at about 50°C, so adjusting the temperature was difficult. In that respect, the open-air public bath—along with the footbath—was very pleasant. The relaxation room also had amenities that younger women would appreciate, such as nail dryers. The after-bath lounge was better stocked than at other Hotels we have stayed at. After dinner, we could relax in the lounge at length; it felt like an adults-oriented Hotel completely different from the neighboring one.

Connected by a corridor to the neighboring Fujisan Onsen, we were able to enjoy many different hot springs. The Room was stylish, though it felt a bit less relaxing for those used to city life; however, the in-room bath was spacious and the amenities had a lovely fragrance. Above all, the staff’s service was courteous and excellent.

It’s such a wonderful Hotel that one night wasn’t enough—I can’t wait to come back! The food was delicious, the Onsen was great, and after bathing my skin felt smooth even without applying anything. The rose bath was small, but lovely. The kids also said they want to come again. Thank you very much!

Located in a secluded area with an exceptional view from the window! The atmosphere, reminiscent of a place where bears might appear, adds to the charm!

We stayed for one night with our pet, my wife and I, timed with our daughter’s visit home, with dinner and breakfast included. All the staff were consistently kind and spoke to us warmly, making our stay comfortable from arrival to departure—we were very satisfied. Meals were served in the Room, so even with our pet we could relax without worrying. The food was gently seasoned, full of wholesome dishes that felt good for the body, and everything was delicious—we finished it all. The large public bath was diagonally across from our Room, which was extremely convenient. The water had a smooth, gentle quality and the temperature was perfectly managed. This is an Accommodation we would definitely like to visit again and highly recommend.

We stayed at Hotel Hanamaki while visiting Shohei Ohtani’s alma mater during our trip to visit family graves. We stayed for one night from June 24, and we were very happy with the excellent value for money. For dinner, we enjoyed crab, steak, tempura, and a customizable kama-meshi (I chose one loaded with crab). What impressed me most was breakfast—it was easily the best I’ve had among all the places I’ve stayed. There was delicious rice and a wide selection of both Japanese and Western dishes. Even at 65 years old, I was completely satisfied and even went back for seconds—especially for the freshly made omelet, grated yam (tororo), salted seafood (shiokara), mekabu seaweed, minced tuna (negitoro), pickles, and more. We were also able to explore several different baths, and my wife and I made wonderful memories. Thank you very much.

Deeper into the Hanamaki Onsen area, Dai Onsen itself had a rather rustic, old-fashioned atmosphere, but this Accommodation is a reinforced-concrete building and one of the larger Accommodations in Dai Onsen. It had a strong Showa-era feel, yet everything was impeccably clean; the Onsen was spacious, with abundant free-flowing water that felt pleasantly gentle on the skin. Just as we had heard about the excellent food, both dinner and breakfast were thoughtfully prepared with many dishes, and everything was delicious. All staff members—both younger and older—were consistently pleasant and service-minded without ever being overbearing; their perfectly balanced attentiveness was wonderful. The Room had a nostalgic Showa-era ambiance that older guests will appreciate, and we slept well in this warm and welcoming Accommodation.

We stayed here as a family of four. The baths are simply outstanding. There are so many different baths that, unless you plan carefully, you won’t be able to try them all in just one night and two days—and every one of them is enjoyable. Above all, the “Shirozaru-no-Yu,” designated as a Registered Tangible Cultural Property, is exceptionally wonderful! If you love Onsen, I think it’s something you should experience at least once. The age of the building can’t really be helped, but since it’s such a great Accommodation, I feel they could put a bit more effort into cleaning. Even so, the baths were truly exceptional.

The moment I stepped into the building at check-in, the stylish lobby raised my expectations. The Room we were shown was not only chic with a modern Japanese touch, but also spacious and relaxing. Some Accommodations look great but have cheap furniture; here, you could really feel the quality and attention to detail in the furnishings, which made it even more comfortable. The in-room bath was fed directly from the hot spring source, and the washing area was roomy—there was no need to use the large public bath. I ended up bathing four times in one night. Even details like the hair dryer and shampoo amenities showed thoughtful selection. The meals were excellent, especially dinner. They made great use of local ingredients; every dish was creative, original, and delicious. There aren’t many Accommodations that make me want to return, but this one truly did. The staff were also very pleasant and welcoming.

I stay at Comfort Hotel properties in various areas. Kitakami was good as well, but I would like to mention one thing. There was a large amount of black lint-like debris on the Room carpet. It wasn’t noticeable when standing, but it stood out when sitting. It seemed like the kind of dirt that could have been removed with proper vacuuming during cleaning. The next morning, I informed the front desk and had the Room cleaned, and after that I was able to spend the following three days comfortably. Because of my work, I stay at Hotels throughout The whole country. Even if a Facility is old, I think it is a good Hotel as long as it feels clean; on the other hand, even a new Hotel can feel unpleasant if cleaning is not thorough. In the past, I stayed at a Hotel in Naha that was only about one month old, and it was exactly the latter. Please continue improving so guests can use your Hotel with peace of mind. I will continue to stay with you in the future.

Route Inn offers a great public bath. Since there are no convenience stores or restaurants nearby, you may need to rely on the dining area and vending machines within the Facility. As a Business Hotel, it is sufficient and provides high satisfaction.