츠은 폭포 주변 × 시설・설비의 평가가 높은 호텔·료칸

From the welcoming staff to the front desk team, Room guidance, and dining staff, everyone was courteous and made us feel truly comfortable. The Room was clean, and both the indoor bath and open-air bath were very relaxing. Each dish was beautifully prepared—from seasoning to presentation—and everything was delicious. Thank you for giving us such a soothing time on this trip with friends. Next time, we would love to visit again with our family.

Despite changing the number of guests just one day before, they kindly called back and responded promptly. The private bath and the meals were excellent; the hot pot broth was so delicious that we drank it all and ended up completely full. The handmade soba had a great bite, and the freshly cooked rice was glossy and so good that we had seconds even though we were already full. The bath water had natural mineral deposits, leaving our skin smooth and soothing both body and mind from everyday fatigue. Thank you very much.

The Room was comfortable, and the Onsen, meals, and hospitality from all the staff were wonderful, so we had a very pleasant stay. Overall, we were very satisfied. However, there was one disappointing point. When I made the Reservation in April, I requested that we be assigned a location with as little walking as possible because I was traveling with my elderly mother. Yet two days before our stay, we were informed that the lobby is on the 3rd floor and there is an elevator up to the 2nd floor, but to reach our reserved Room on the 1st floor there are about 20 steps of stairs. By then it was already within the period when a Cancellation Fee would apply, so in the end my mother had to push herself and use the stairs. Given the property’s location and structure, I understand that having stairs cannot be helped. However, since I had mentioned at the time of Reservation that we wanted to minimize movement due to traveling with an elderly guest, it would have been more reassuring if you could have informed us then about access from the lobby to the guest Room. Because everything else—the Room, Onsen, meals, and service—was truly excellent, this was my only lingering regret. If you are staying with an elderly person or someone who is unsteady on their feet, I recommend confirming access to your Room when you make your Reservation.

I stayed here again for the first time in a while since the renovation. The open-air bath was different from before, and I enjoyed it with the men’s and women’s baths switching. The Room was a Japanese-Western style, so it was spacious, but the bed was narrow and the pillow was high, making it hard to sleep. The meals were very delicious, served at just the right timing. The salmon sashimi was a little unique—well thought out and tasty. The ayu sweetfish also had just the right amount of salt and was very enjoyable.

Although the Accommodation is run by a small team, thank you for providing more than adequate hospitality. I was surprised to see a Nepalese staff member offering heartfelt, Japanese-style service. I’m not sure whether it comes down to personal skill or thorough training, but seeing how they supported the other international staff made me feel their ability is exceptional. The service side is already very strong, so if you continue making consistent investments in your Facility, I believe you will also help boost the overall appeal of Amagase Onsen. If I have another opportunity, I would be happy to stay in Ukiha again.

The room comes with an open-air bath, so you can enjoy the Onsen anytime. The meals are also satisfying. I would love to visit again.