레인보우 다리 주변 × 석양이 인기 있는 숙소고객 서비스 평가가 높은 호텔·료칸

From check-in to check-out, the staff’s hospitality was outstanding. As it was our anniversary, we fully enjoyed a stay on the special Executive Floor. The Room was very clean, and the view from the window was wonderful, allowing us to celebrate a truly memorable anniversary.

This was my second stay, following last year. The calm atmosphere throughout the Hotel truly felt like “THE Ginza”! The Room was stylish yet functional, and I stayed in great comfort. In particular, the Tokyo night view—including Tokyo Tower—made me feel how wonderful it is to be in Ginza. And I thoroughly enjoyed the breakfast I had been looking forward to; it exceeded my expectations. I was deeply moved that a staff member remembered my stay last year and spoke to me. Everyone on the Hotel team is kind, attentive, warm, and friendly. Seeing the younger staff work with bright eyes was beautiful, and it made for a soothing stay—my personal oasis in Tokyo.

This was our fourth stay. Thank you for the kind and attentive service from the staff. We were very satisfied with the Onsen, which we could use even late at night, as well as the ice cream, Yakult, and drinks available afterward. It was a wonderful three-day stay. Thank you very much for taking care of us. We would love to stay again.

The Room, view, and service were all excellent, making for a very comfortable stay.

We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.

This was my first time using Booking. I made a last-minute request to have champagne set up in the Room so I could enjoy it with someone special, and I truly appreciate your kind support. The Room was spacious, and both the bed and sofa had a comfortable firmness and cushioning, which helped me relax. Next time, I look forward to staying on a clear day and seeing Mt. Fuji.

The hotel was conveniently located near the station, and the late-night check-in process was smooth. It was also a plus that the large public bath had a sauna. Even with the cheapest Plan that included a buffet breakfast, there were both Japanese and Western options, as well as desserts. I was also impressed that staff opened the lids to keep the food warm when I approached. I felt they provided great service despite limited resources.

I stayed here to celebrate my son’s birthday and mine. Even though I mistakenly made a Reservation for a twin room instead of a double, they kindly changed it for me. We also received celebratory chocolates, and as always, The Ritz makes me feel elegant every time I visit. The staff and the food were outstanding. I would like to come again next year. Thank you very much.

The quiet atmosphere allowed me to relax. Since I was staying for work, I booked a single room, and the large desk was very helpful. I also appreciated being able to watch subscription services on the TV. However, I noticed there might not have been a clock in the room; if that's the case, having one would be convenient. The breakfast buffet seemed tailored for international guests, so it would be nice to have more Japanese-style dishes available. Unfortunately, I couldn't take advantage of the late check-out this time due to my schedule. Next time, I'd love to take my time and enjoy the art pieces displayed within the accommodation. Thank you very much!

I suddenly had some free time, so I made a same-day morning Reservation. I arrived early to use the spa, and when I asked at the front desk, they told me my Room was already ready—lucky me. At luxury hotels, I usually expect service to be pleasantly understated, but here every staff member was truly kind. They approached me right away and offered suggestions beyond what I asked for—excellent hospitality. The Room was beautifully put together with great taste, and the bed was very comfortable. The spa was also wonderful. The executive lounge was quite crowded and there was a bit of a wait, but they could notify me by phone, and both the view and the food were great. Since it was that time of year, there were many families with children, so it felt a little noisy at times. However, there are time slots when children are not allowed in the pool or lounge, which gave me good options when I wanted to relax quietly. It turned into a fantastic staycation—I’d definitely like to come back again.

The Onsen Facility had few families or small children, so it was nice to use it in a calm and relaxing atmosphere. The water quality was good, and the Room was clean, making for a comfortable stay. However, we used the buffet for meals, and although we had high expectations due to the location next to the market, it felt a bit underwhelming and disappointing. For breakfast, it may be better to eat at Toyosu Market.

This was my first stay, and the service was excellent. The hospitality was truly impressive. It’s a Hotel I’d like to stay at again. I stayed in a suite Room this time, but I felt the amenities were a bit lacking. It would be helpful if items like lotion were provided in the Room. The shower was slightly difficult to use, and the shape of the bathtub forces you into a reclining position, so you need to be cautious (laughs). However, the Room itself was lovely. The view was beautiful, and both the bed and pillows were comfortable. Room service was great as well. Breakfast was absolutely delicious! I even thought about coming back just for breakfast alone!