센간원 주변 × 고객 서비스 평가가 높은 호텔·료칸

I booked this Hotel for my first trip to Kagoshima. It is located inside the Tenmonkan arcade, making it convenient for getting anywhere. The Room was spacious and clean, and the property was very quiet. One minor point: the bathroom is a typical unit bath, so I would have preferred a separate toilet and a bit more space.

All staff were very kind and welcoming, always with a smile. Since it was extremely hot, I really appreciated that the air conditioning was running well when I entered the front desk area at check-in in the evening. There was a welcome drink, and while the Hotel grounds seemed small, it was perfect for us as we were only staying overnight after sightseeing—compact and comfortable. Recently I often choose places with a large public bath, but this time there was a semi-open-air bath, so I could relax without worrying about anything and recover from my fatigue. They had a full lineup of ReFa products; outlets, cables, and towels were provided in two separate areas; it was eco-friendly with no plastic bottles; the alternative cups were easy to use; and there were water dispensers on each floor. I didn’t use them, but it also seemed possible to do laundry and drying. There is a small rooftop area where you can see Sakurajima—I was truly impressed. Great value for money, clean and well maintained, with an excellent location—this is an Accommodation I would definitely like to stay at again. Thank you very much for your hospitality.

From the Room on the 13th floor, I could see Sakurajima. The Room was excellent, and the Onsen was great as well. I checked out before 6:00 due to my schedule, so it was a shame I didn’t have time to try the highly rated breakfast. The staff greeted me with smiles, making for a comfortable stay. It was a great-value Hotel.

We stayed in a room for four with my elderly parents. Although we didn't request it, the accommodation kindly prepared a room on the second floor for our convenience. We chose a breakfast-included plan and expected a buffet, but it turned out to be set meals that could be selected. My parents were able to enjoy their meal comfortably at their seats. The Japanese-style meal with freshly cooked rice was incredibly delicious, and my parents finished everything from the morning. The staff were kind and attentive, and I would love to stay here again when visiting Kagoshima. Thank you so much for your hospitality!

I stayed here during my first trip back home in a while, and I was very satisfied. I usually eat out, but this time I dined at the Hotel’s restaurant, which offered a wide variety of high-quality options, and I really enjoyed the meals. I plan to make this my regular Accommodation from now on.

I stayed here on a business trip. Some hotels have ReFa hair dryers, but what impressed me most was that every Room also had a hair iron. Bringing one can be heavy, so it was really helpful. The Room was new and clean, with a separate bath and toilet, and I also appreciated the large desk. I will stay here again.

We stayed in a twin Room with a view of Sakurajima for a Multiple Night Stay. The Room was compact but had everything we needed, and we were able to relax comfortably. On the day of our stay, you kindly stored our luggage from the morning, which allowed us to head out for sightseeing around Sakurajima at a leisurely pace. When we returned to the Hotel, our luggage had already been brought up to our Room, which we really appreciated. The chicken rice for breakfast was very delicious. Combined with the calm and pleasant service from the staff who served it, it made for a wonderful breakfast time. The complimentary coffee was also excellent. The front desk staff were cheerful and welcoming as well. What made us happiest was, without question, the outstanding value for money. We also used early-bird and Multiple Night Stay discounts, but we were genuinely surprised that such high-quality service could be provided at this price point. My wife was also delighted and said, “It’s such a great Hotel—I’ve become a fan.” It turned into a wonderful trip. Thank you very much.

We stayed for a Multiple Night Stay with a Child Sharing Existing Bedding, and the location, price, and staff service were all excellent. With the eco Plan, there was no room cleaning, and we could exchange towels at the front desk, which made things easy. There is a convenience store on the first floor, so it’s very convenient. The building and Facility feel like an older Business Hotel, but it has been renovated and the exterior looks clean, so it didn’t bother me much. If you care a lot about small dust, torn wallpaper, or an older bathroom, this may not be the right place for you. I would be very happy if the coin laundry dryer were gas-powered. It was a Hotel I would like to use again. Thank you.

We stayed for two nights. Both the guest room and the large public bath were comfortable, and we were very satisfied with the breakfast. The local specialties, such as satsuma-age (fried fish cakes), were also delicious. When we visit Kagoshima again, we would definitely like to stay here again.

Due to Typhoon No. 13 and the Kumamoto earthquakes, our schedule was delayed by a few days, and we finally arrived in Kagoshima. Although we arrived at the Hotel early, we were able to enter our Room ahead of time, which was a great help after the long journey. After 3:00 p.m., we could also enjoy the Onsen and refresh right away! The high-ceilinged Room was clean and spacious, so we could relax well and fully enjoy the next morning’s Onsen and a satisfying breakfast.

This was my first stay. I chose it mainly for the location, but the women-only floor was very clean and made my stay comfortable. The ReFa amenities were also great. I would love to stay again when I visit Kagoshima.

A very relaxing space with a great location. The staff are kind and accommodating. I will definitely stay here again.

Shortly before my trip I was injured and using crutches. A female staff member at reception changed my assigned Room to a more accessible floor and carried my luggage to the Room, which was a great help. At checkout she greeted me with a wonderful smile, and I was able to leave in a cheerful mood. Breakfast was also very delicious, and I enjoyed local specialties from Kagoshima. I will stay here again when I visit Kagoshima. Thank you very much.

A female relative of mine ended up staying on short notice, and the staff handled it appropriately. She was able to stay with just what she had on hand, and the amenities were well stocked, which made her very happy. Above all, I was very satisfied that she could sleep soundly on the same mattress I use.

We traveled to Kagoshima to celebrate my mother’s 60th birthday and stayed here for one night during our three-night trip. This Accommodation’s meals were incredibly generous in portion size. Every dish let us fully enjoy the natural flavors of the ingredients, and everything was delicious—we were completely satisfied, to the point of feeling like we could barely eat another bite. Because it was a 60th birthday celebration, we requested a size 4 decorated cake in advance, and it was prepared for us at dinner. Afterward, we enjoyed it together as a family in our Room while celebrating at a relaxed pace, making it a truly memorable time. The view from the Room was wonderful as well. Just after 7:00 a.m., our whole family took a walk to the footbath in front of the Hotel. Soaking our feet there in the crisp morning air felt amazing and was deeply soothing. There were also several local community cats around, and their adorable presence brought smiles to everyone in our family. All of the staff were kind and welcoming throughout our stay, and we were able to spend a wonderful time that felt perfect for such a special trip. This is an Accommodation I would definitely like to stay at again when visiting Kagoshima. Thank you very much.

I had a very comfortable stay! It was great that the sauna was completely quiet, with no TV or background music. The temperature was perfect! It was also nice to have vending machines in the lobby with snacks and cup noodles.

The moment I entered the breakfast venue, I saw Sakurajima and was deeply moved, thinking this was the iconic view of Kagoshima I had always dreamed of. The table layout was excellent, and there was a wide variety of delicious dishes—I was truly impressed. The bath was also great; the carbonated water helped relieve my fatigue. Lastly, the front desk staff were clear in their communication and efficient in their service, which made me feel very comfortable.

The Hotel is located in a lively downtown area, and there is a partnered multi-story parking garage right behind it, which was very convenient. I was able to use it at a low rate. Thank you.

The staff were very courteous, and we had a wonderful trip. We were very satisfied with the guest room and the bath. We would love to stay again when we visit Kagoshima.

I missed the last bus after working late and arrived around 10:30 PM. In the city there were still buses at that time, but I couldn’t make it. The sauna was fully booked, so I looked for a budget option and found this place near the station. Even though it was a triple Room, it was cheaper than APA. They had tea, ice, water, and a teapot set, which was very convenient. It also helped that I could borrow a phone charger at the front desk. They offer a breakfast buffet, so I’d like to try it next time. It smelled great, and if I’d had time I would have eaten it. Recommended. It’s nice that you can drink shochu inside until late at night. I’ll come again—thank you.