아오이하마 완완 비치 주변 × 호빵맨을 좋아하는 아이와 즐기는 숙소평가가 높은 호텔·료칸

We stayed with our 4-year-old and 1-year-old. Since it was both of their birthdays, you prepared a cake and celebrated with us, and when the staff took photos they used a sound-making toy to get the children’s attention, so we were able to take wonderful pictures. The large public bath can be used by children as well, and the women’s bath has a shallow pool, watering-can toys, and a chair for seating a 1-year-old. There was also a shower right next to it, so I could shower while watching them play. My mother passed away recently, so I brought her photo and placed it on the table. When we returned from the bath, dinner had been set—and in front of her photo you had placed rice, miso soup, pickles, tea, and even a meal for her. I was deeply moved. At breakfast as well, you kept an eye on us and quickly brought anything we needed; every member of staff was truly wonderful. For an Arima Onsen trip with children, this is the only choice.

Thank you for kindly accommodating our late arrival. The women’s bath had a great variety of shampoos, cleansing oils, and facial cleansers, which was very helpful. The futon was comfortable, and our child said they want to stay again!

We stayed in a Room with a semi-open-air bath. It was very clean and stylish. The bath was incredibly relaxing, and since there was also a sauna in the Room, I got to try a sauna for the first time in my life. The cute little duck we could take home was also adorable. All of the staff were truly polite and kind, which really impressed us. Thank you very much. We would love to stay again when we travel to Kobe!

We stayed for two nights with lounge access! We were completely satisfied with everything—breakfast, afternoon tea, and cocktail time. There were even four types of drinks prepared in the refrigerator. The service was truly attentive, and thanks to you we were able to fully enjoy our first trip sightseeing in Kobe. Thank you very much!

The Room was clean and well maintained. Security felt strong and reassuring, as access to the floor is restricted without a Room key for that floor. The location was convenient, with easy access from the station and plenty of nearby convenience stores. At the end of my stay, the toilet became clogged and wouldn’t flush when I was leaving; when I informed them at checkout, they both thanked me for letting them know and apologized for the inconvenience, which reflected very polite service.