쇼센쿄 주변 × 고객 서비스 평가가 높은 호텔·료칸

We visited as a three-generation family trip, with the oldest at 77 and the youngest at 3. This inn is truly filled with hospitality, and they were so kind to our daughter as well. (Even though they were busy serving meals, whenever our daughter shouted “It’s delicious!”, everyone always responded—so sweet!) The food was also prepared with great care using quality ingredients, and it was unbelievably delicious. I don’t think I’ll be able to eat river fish anywhere else after having it here. My whole family kept saying how amazing the meals were, and choosing this place was absolutely the right decision! On a personal note, we’re deeply grateful for all the warm hospitality shown to our entire family in so many ways. Since it was our first visit we packed in lots of activities, but next time we’d love to come back just to relax and take things slowly.

Although it was a small ryokan that accommodates only a few guests, it was a very quiet, comfortable place with a traditional Japanese atmosphere. The staff were also very attentive. I was especially impressed by how wonderful the meals were, and I really liked the tastefully chosen tableware as well.

This was my first stay here, and I was impressed from the start by the unique tea served on arrival. The room was thoughtfully stocked with every amenity you could hope for. I also enjoyed the private bath and the meals. The attentive, detailed hospitality was wonderful. One small thing: perhaps it was just bad timing, but when I visited the shop a few times there was no staff present, so I hesitated to call someone—though I was able to shop the next day without any issues. Thank you for taking such good care of me.

We had an incredibly fulfilling stay. From the interior and exterior design to the furniture, decor, fixtures, amenities, lawn, and open grounds, this was a wonderfully comfortable Facility where you can feel the attention to detail everywhere. The interior is unified in a calm design, with very high ceilings that create an airy sense of openness, allowing us to fully enjoy a special time away from everyday life. The vanity area and bathroom were especially spacious and impressive—made with high-quality materials and kept impeccably clean down to every corner. The amenities also felt thoughtfully chosen; for example, Aesop hand soap was provided at the sink. All essential cookware and appliances were available, so we could stay comfortably without any inconvenience. We even enjoyed handheld fireworks in the garden. The views of Mt. Fuji and the Southern Alps were also stunning—scenery you could gaze at for hours without noticing time pass. Most memorable of all were the wood-fired sauna and cold plunge bath. The wood-fired sauna was exceptional—enjoying it while feeling the flicker of flames, hearing the crackle of burning logs, and breathing in the scent of wood was truly special. Unlike an electric heater, it had a gentle heat that warmed us slowly from deep within and helped us relax completely. A large amount of sauna stones were thoroughly heated, so we could also enjoy pleasant steam from löyly. It’s an ideal setup that I would highly recommend even to dedicated sauna lovers. They added ice to the cold plunge bath multiple times for us, so we could cool down properly. Paired with the wood-fired sauna, it was perfect—we fully enjoyed every session. In the evening we enjoyed a BBQ, and we really appreciated that the owner prepared everything—from lighting the fire to setting everything up. On top of that, we received a generous gift of fresh vegetables grown by his wife. They were all rare varieties you don’t often see day-to-day, and you could feel careful attention not only in each vegetable but also in their labels and packaging. We tried them right away at our BBQ—especially the eggplant, which was unbelievably tender and delicious. Beyond how wonderful both the Facility itself and its location are, we were truly moved by the owners’ thoughtful hospitality as well. In this extraordinary setting—with beautiful views, a wood-fired sauna experience like no other،and BBQ—we spent a luxurious yet deeply comfortable time here. We would love to stay again. Thank you very much for such a wonderful experience.

We stay here mainly for Arashi no Yu, and every time it’s one moving experience after another—thank you again for this visit. The table tennis & darts Room was a hidden gem, and the kids were thrilled! If I had one request, it would be to have some board games the kids can enjoy (even something like UNO) in the table tennis Room or at the front desk—then children wouldn’t get bored even during a Multiple Night Stay. In any case, thank you as always for another wonderful experience.

Once again, I stayed at Dormy Inn. A Hotel with reliable Onsen and meals. I would love to stay here again if I have the chance. Thank you very much.

I always look forward to the seasonal parfaits, and whenever a new one comes out, I can’t help but come back. This time it was the grape parfait and the Shine Muscat parfait. I went for a drive with a friend from Yamanashi, then met up with my husband at the Hotel, and I checked in from the evening. I relaxed in the Onsen and slept soundly. For breakfast, I had my usual favorite cheese omelet. It was truly delicious—I keep wondering how they make an omelet that tastes this good. And then came the grape parfait. I shared it with my husband’s Shine Muscat parfait and enjoyed both. They were beautifully presented—like works of art—and absolutely delicious. I had them last year too and never forgot them, so I was happy to have them again this year. The staff’s smiles always make me feel at ease as well. I can’t wait to see what the next parfait will be!

All staff members were courteous and attentive. The meals were thoughtfully prepared with enjoyable touches, and we could even have dessert in the lounge after dinner, which was very refreshing. The bath was a spacious unit bath, and since it can be filled with Onsen water, we were able to relax and enjoy the Onsen in our Room. We would like to stay again.

Great value for money, and everything is kept very clean. The bed is clean as well, with no odors. There were no noticeable smells in the unit bath or towels either. The bathtub and toilet aren’t especially spacious, so I’d rate it 4 stars, but there were absolutely no issues. If I had to mention one thing, I would have liked a 32-inch TV in the Room. The front desk staff are very kind. They also offer a welcome drink, which is available until midnight—excellent. I stayed here for the Fuefuki City fireworks festival; it’s about a 20-minute walk, so I plan to stay again next year.

Both the Room and the staff member who assisted us were wonderful, and we were able to truly relax. As I casually looked out from the Japanese-style Room at the beautiful garden, a large grey heron was resting its wings by the waterfall. It was my first time observing one from so close, and I was thrilled. The thoughtfully prepared cuisine is always delicious, and this time again every dish was deeply impressive. Staying in a detached guesthouse felt perfect just being there, but I went out to make sure not to miss the live music in the lobby—and it turned into another wonderfully romantic moment. As often as time and budget allow, I would love to return again and again to unwind. Thank you very much for your hospitality.

The front desk staff were very kind and left a warm impression. There was an incredible variety of amenities—more than I’ve ever seen before. I was especially happy to find the foot fatigue relief patches and hair oil. There were also many items available to borrow for free, and I really appreciated the extension cord in the room. As others have said, breakfast was truly satisfying. The small dishes made it easy to pick up items, and there was a great variety—I ended up eating too much. The hoto noodles and curry are especially recommended. If I had to mention one thing, the bath drain seemed to clog slightly at times, but it was more than made up for by how comfortable everything else was. I would definitely like to stay here again.

I usually stay around Lake Kawaguchi when traveling, but this time I spent one night in Kofu. This is the Hotel I used to think “What a lovely exterior” when commuting during my junior high and high school days. It’s such a long-established place that just about every local knows it. The calm lobby has the dignity of over 100 years of history, and it feels wonderfully relaxing. I was also very satisfied with the spacious Room. I was impressed by how spotless everything was and how well it was maintained. The bath on a different floor is small, but full of charm and really lovely. Soaking in the cute pot bath was soothing, and it kept me warm afterward—an excellent Onsen. For dinner we had Chinese cuisine at “Ran-en,” which is also famous for its great food. It lived up to expectations. The service was attentive, and I understood why it’s so highly rated. After dinner, we stopped by the lounge bar. The young bartender’s service was sincere and thoughtful—so much so that even I, who don’t usually drink much, ended up ordering a glass. Thank you for looking up the recipe and making a cocktail that wasn’t on the menu. With acquisitions of Hotels progressing in Yamanashi these days, this is exactly the kind of Hotel I hope will keep going strong. I’ll be back again at year-end.

The Room allowed smoking, but it was very clean and had no smell at all. There was no noise from outside; the only sound I could hear was the refrigerator motor near the pillow, so I was able to spend my time quietly. If you go by car, the parking lot is spacious, and it is conveniently located right next to a main road. It was excellent.

We stayed with four people, and we were very happy to be given a spacious room. The hot spring could have been a bit hotter, but it was clean and pleasant. The meals were delicious with a wide variety of options, and the 90-minute dining time allowed us to relax without rushing. Breakfast was also great! The staff seemed well trained, and we had no inconveniences. We would like to stay again.

The large public bath opened at 5:00 a.m., so I was able to enjoy it comfortably on my own. The entire property was very clean. Having to tap the room key to access each floor made me feel safe.

This is a heartwarming hotel where every detail reflects genuine care for guests. Our whole family became fans. They also shared information about nearby sightseeing spots, and later put together brochures along with a handwritten message. The children’s amenities were well stocked, and when co-sleeping with a child, they prepared the room by pushing the twin beds together—very family-friendly. I feel this is a one-of-a-kind hotel that truly values its guests. Highly recommended!!

A three-generation trip with my younger sister and her family Our toddler loves hot springs, but usually can only bathe with Dad, so the private wine bath was a huge hit—being able to enjoy a big bath with both Mom and Dad made him so happy. The women’s bath was also almost like having it to ourselves, so I could soak and relax. My sister was deeply moved by the piano performance and got teary-eyed. Meals were served in a private dining room; each dish was carefully prepared and delicious, and we also appreciated the proprietress coming to greet us—it made for a wonderful time. Feeding the carp—an Isawa Onsen classic?—could be done indoors without being affected by the rain, so our child enjoyed it twice a day (morning and evening) over our two-night stay. A truly soothing inn for both adults and children. We’d love to stay again if we have the chance.

I chose this Accommodation for its free-flowing Onsen, and when I actually visited, I was truly impressed to see the hot water gushing out in abundance. There are two baths, Kaki-no-Yu and Momo-no-Yu, with Kaki-no-Yu being more spacious. At the entrance to the open-air bath at Momo-no-Yu, stones are laid out underfoot, giving a stimulating sensation on the soles of your feet that felt pleasantly painful. The meals were also delicious, with some dishes clearly prepared with great care. Our Room was on the third floor, and I wished there had been an elevator—but perhaps it was good exercise instead.

Due to my mistake when making the Reservation, I ended up with a smoking Room, but it was thoroughly deodorized and I didn’t notice any odor at all. During my stay, I could use the complimentary rental bicycles, which allowed me to enjoy sightseeing at a relaxed pace. The staff who assisted me were friendly and approachable, and this Accommodation is one I’d like to stay at again. Thank you very much.

The Accommodation Fee was reasonably priced for this season, so I didn’t have high expectations, but it was a very good Ryokan that truly showed the strength of a long-established property. In particular, the meals were not an ordinary kaiseki course; we thoroughly enjoyed a delicious course centered on Koshu beef. It was a menu that left a stronger impression than standard kaiseki. All staff were friendly and consistently attentive in their service. I have stayed at several other Ryokan in Isawa, but I would definitely consider Tokiwa Hotel again on my next visit. As for the Onsen, I would have been able to relax even more if the open-air bath had been a bit larger, as it felt somewhat small. Regarding the Room, although it is an older Ryokan, everything was well maintained, and the bathroom areas were spotless and comfortable. Given the excellent value and reasonable Accommodation Fee, I have no complaints—it felt like the result of dedicated management efforts. Thank you very much.