조에츠 국제 스키장 주변 × 고객 서비스 평가가 높은 호텔·료칸

We stayed at the very end of summer vacation, and everything was wonderful—the meals, the baths, the renovated Room, and the excellent service from all staff. During meals, we often saw how thoughtfully they looked out for our young children, and the front desk staff were also very kind, making our stay truly pleasant. We had almost given up on using the pool because of the rain, but it cleared up on checkout day, so we were able to fully enjoy both the pool and the slide—our kids were thrilled. Thank you as well to the staff member watching over the pool for regularly skimming leaves and sharing helpful information. It was a perfect way to end summer vacation, and our whole family is very satisfied with these great memories. We will definitely visit again. Thank you for a wonderful time!

They kindly accommodated our last-minute visit. Both the Room and the bath were clean and comfortable, so we’d like to visit again during ski season.

It was a wonderfully relaxing space, with no TV or music—almost completely cut off from the outside world. The meals were delicious, and you could really tell they were carefully prepared using local ingredients. The rice was so good I ate too much; at dinner I couldn’t finish my portion, and at the staff’s suggestion they made it into onigiri for a late-night snack. After my bath, when I got a little hungry, it was great to have those small onigiri to enjoy. I also really appreciated being able to sit in a lovely chair in the lounge and freely enjoy soft drinks or alcohol along with light snacks. I’d love to stay again.

We stayed here for the Nagaoka Fireworks Festival. The building seems old, but the Room, floors, and Facility are clean. The meals are very delicious. There was plenty of rice, vegetables, and side dishes, and we ended up eating too much at every meal. The Onsen has several types of baths, so you can relax and enjoy it comfortably. We would love to stay here again for the Nagaoka Fireworks Festival next year.

The Onsen accommodation was excellent except for the outdoor bath having a cover and the volume of breakfast. The heartfelt cuisine, in particular, was truly impressive.

This was my first time staying here. The road leading to the Hotel (Lodge) is quite steep. While it wasn’t an issue for our home, certain cars might struggle. The road is narrow, and the broken curve mirror made it a bit inconvenient to check around corners. Considering the price, the Room, meals, and service were satisfactory; however, my wife was disappointed that there was no salad bar as shown in the Hotel's promotional images. On a positive note, even though the sink, toilet, and bath were shared facilities, they were clean and very well-maintained. Please ensure that all images and information about the Hotel are kept up-to-date regularly.

The property had been renovated last year, and it was lovely with a modern Japanese style. However, the lighting was too dim and felt a bit inconvenient, so it would have been nice to have adjustable lighting. Also, the bed was quite low and there was only a floor chair, which might be tough for elderly guests. The bath left my skin silky smooth, and the effect lasted even after I got home. Wonderful. Niigata edamame was offered as a welcome service—local produce really is delicious. The meals were also very tasty. There was a wide selection of alcohol, which I enjoyed. I’m grateful to the staff for accommodating my requests without showing any displeasure. Thank you very much.

I love Onsen and have stayed at many Accommodations across the whole country, including luxury Ryokan, but Koguriyama Sanso stands out for its deeply satisfying meals, the best Onsen where you can always soak in peace and relaxation, the wonderful view from the window, and the quiet, luxurious time surrounded by nature—along with the hostess’s bright and welcoming personality. It is a memorable place I want to visit again even if it’s far away. Whether you’re traveling solo, with family, or in a group, I highly recommend this Accommodation for warmly welcoming everyone.