PGM 무사시 골프 클럽 【GRAND PGM】 주변 × 연회 플랜이 있는 숙소고객 서비스 평가가 높은 호텔·료칸

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!

It was good. However, while there is a restaurant in the Hotel, there are not many places to eat around the East Exit of Higashi-Hanno Station. There is a FamilyMart inside Higashi-Hanno Station, and near the Hotel there are a 7-Eleven and a Lawson.

We stayed here during our visit to Saitama Children's Zoo with our 2-year-old son. Although we checked in much later than planned, the staff provided a very accommodating response over the phone. Upon arrival, we were warmly welcomed at both the parking lot entrance and the hotel entrance, which was especially touching given the harsh cold weather. The onsen in the annex had its outdoor bath closed due to freezing conditions, but the indoor bath had excellent water quality. The washing area felt slightly chilly though. I took my son to enjoy the panoramic bath on the 12th floor of the hotel, where baby soap was thoughtfully provided—this was incredibly helpful! The room was clean and well-maintained; we had requested a Hollywood twin bed setup in advance, and they kindly accommodated this request as well. The hospitality truly stood out as exceptional! While I felt that breakfast could use some improvement, considering its cost-performance ratio and overall experience, it was a very pleasant stay. Thank you so much!