PGM 무사시 골프 클럽 【GRAND PGM】 주변 × 서양식 숙소고객 서비스 평가가 높은 호텔·료칸

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!

After golfing near Higashimatsuyama, I made a Reservation to enjoy an area where I hadn’t stayed before. With an Onsen and breakfast included, it was a very satisfying stay. There was also a nearby restaurant serving Higashimatsuyama’s famous yakitori (actually pork). When the weather cools down, I’d like to stay here again and visit Shinrin Park. If there’s room for improvement, I felt it would be better if the refrigerator door and the cabinet door opened in the same direction, as they currently open opposite ways.

It was good. However, while there is a restaurant in the Hotel, there are not many places to eat around the East Exit of Higashi-Hanno Station. There is a FamilyMart inside Higashi-Hanno Station, and near the Hotel there are a 7-Eleven and a Lawson.

We stayed here during our visit to Saitama Children's Zoo with our 2-year-old son. Although we checked in much later than planned, the staff provided a very accommodating response over the phone. Upon arrival, we were warmly welcomed at both the parking lot entrance and the hotel entrance, which was especially touching given the harsh cold weather. The onsen in the annex had its outdoor bath closed due to freezing conditions, but the indoor bath had excellent water quality. The washing area felt slightly chilly though. I took my son to enjoy the panoramic bath on the 12th floor of the hotel, where baby soap was thoughtfully provided—this was incredibly helpful! The room was clean and well-maintained; we had requested a Hollywood twin bed setup in advance, and they kindly accommodated this request as well. The hospitality truly stood out as exceptional! While I felt that breakfast could use some improvement, considering its cost-performance ratio and overall experience, it was a very pleasant stay. Thank you so much!

Close to the station, I was completely taken with its compact design. It's a Hotel I would like to use again.

We had a wonderful two-day stay. Upon arrival, we were guided to our room with a detailed explanation, and the room located on an elevated spot offered a stunning view. I booked the Anniversary Plan to surprise my boyfriend for his birthday, and he was delighted with the decorations and cake—it was worth making the reservation. The meals were plentiful, leaving us completely satisfied when we left the accommodation. The atmosphere seemed enjoyable even in colder seasons, so we would love to visit again. Thank you very much!

We got caught in traffic and barely made it in time for dinner, but they extended the time for us, and we were able to enjoy the buffet. Thank you so much to all the staff for your warm smiles! The room was also very clean and lovely! ...I now want a hammock at home too. Haha I definitely want to come back again to enjoy the property more leisurely next time.

The Facility was clean, well-maintained, and absolutely fantastic! If you love saunas, this is a must-stay. The private sauna, available anytime, allows you to relax without worrying about others. The staff were kind and attentive! For areas of improvement, here are some suggestions: 1. Please consider adding screens to the windows. Being surrounded by nature, I wanted to enjoy the fresh air and the sound of insects even from inside the Room. However, I hesitated to open the windows since there were no screens. Although I stayed in early October when there were fewer insects, having screens would be preferable. 2. Please clean the windows. The windows were dirty with traces of dust and sand from outside. Since the Room itself was very clean, it felt like a missed opportunity! As the Room overlooks the courtyard, including the jacuzzi and BBQ terrace, attention to detail in cleaning these areas would enhance the experience. 3. The smell in the Room with the fireplace was a bit strong. This is likely due to the burning wood, so it’s understandable, but I noticed it when I first entered the Room. The main building had a lovely aroma, so perhaps some measures could be taken for the Rooms as well. Overall, I was extremely satisfied and will definitely return! This has become one of my favorite Facilities, and I look forward to seeing future improvements!

This was my second stay, and I felt truly refreshed and very satisfied. Thank you!