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I have stayed here multiple times, and everything is perfect—the calm atmosphere, the pleasant scent from the lobby, the professionalism and word choice of the staff, their customer-first mindset, and the comfort of the Room. The location is also excellent, right in front of Mar

The room is clean and functional, and you can see the Tohoku Shinkansen tracks from the window. The front desk is on the 27th floor of Sapia Tower, and guest rooms are accessed via a dedicated elevator, providing excellent security. The staff are friendly and courteous, which lea

The turndown service staff were pleasant, ensuring that the room remained clean; every detail left me impressed time after time. The amenities provided were high-quality with sufficient quantities available without any shortages. Whether dining at their restaurant or staying in

Thank you for your warm hospitality, including the surprise chocolates and the Room upgrade. From the entrance to the restaurant, I was impressed by the attentive service from all staff members. It is a lovely Hotel where history and modern comfort are beautifully balanced, and

The spacious and clean room allowed for a relaxing stay, making it comfortable both physically and mentally. Traveling with my child, we were delighted by the thoughtful celebration prepared for Children's Day, which added to the excellent hospitality. Looking forward to stayin

The Room is simple yet stylish, with comfortable bed firmness that ensures a pleasant stay. If I could make one request, it would be to include cosmetic amenities in the Room offerings. My husband and I were able to refresh ourselves during this stay as well. We look forward to s

Tasteful touches could be felt everywhere, and it was a wonderful Hotel that made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe

I had a pleasant stay. The staff's smiles are always the best, no matter which Hotel I visit. I was also delighted that the staff member who served us dinner this time remembered me from Kyoto—it was such a surprise to see them in Ginza! I hope to meet again someday.