다테시나 온천 × 고객 서비스 평가가 높은 호텔·료칸

I had a very comfortable stay. Both the property and the Room were clean and well maintained, with thorough housekeeping. The meals were delicious and served in just the right portions. The staff’s service was naturally friendly and made me feel at ease. The only disappointment was that I was looking forward to a beer after my bath, but there was no shop or vending machine, so I had to wait until dinner. That said, this is a rather indulgent request given how well stocked the drink bar in the lobby is. It was an Accommodation I would like to visit again.

We stayed here for our second night. We were blessed with great weather—it was perfect. Since we arrived early, we visited Otaki Falls nearby, but the valley was deep and the elevation changes were intense, leaving us completely exhausted. (There were some fallen trees and rockfalls, so we had to take a detour.) This is a wonderful auberge, just as reputed. That day it was only our group, so we fully enjoyed the private bath, and the Room was lovely—we could relax and truly enjoy a cool summer getaway. Every dish was delicious, and the wine at dinner was outstanding. We were especially impressed by the peach dessert. The owners’ warm hospitality was exceptional—this has become an Accommodation we definitely want to visit again.

The room was lovely, and the lobby had a charming, calming atmosphere. The rattan chair in the room was incredibly comfortable—the springiness of the carefully handwoven backrest was excellent. We had to leave early in the morning for golf so we couldn’t have breakfast, but we were pleasantly surprised by how high the standard of dinner was. It wasn’t served in the room, but we were able to enjoy it at a relaxed pace in a private dining room. The couple traveling with us also loved it. Highly recommended for adults-only stays. We’ll be back.

I was thrilled by the new, beautiful building. The minibar-inspired table setting in the room made it feel like a special escape from everyday life. Dinner featured luxurious ingredients such as foie gras, truffles, and sea urchin, and the requested Omi beef tenderloin steak was perfectly sized and wonderfully tender. From start to dessert, it was an unforgettable dining experience. The fresh salad and fruit at breakfast were excellent, and above all, the French toast was outstanding—like a soft, custard-like pudding inside a baguette. I could truly feel the thoughtful hospitality of every staff member reflected in the meals, the room furnishings, and throughout the entire property.

Thank you very much for your prompt and kind support when my wife’s condition suddenly worsened and required emergency assistance. We are also truly grateful for your thoughtfulness in preparing a breakfast box for us when we returned from the hospital. This stay ended up being quite hectic, but next time we would love to take our time and fully enjoy the Accommodation. Once again, thank you sincerely for your warm hospitality. Thank you very much.

The food was absolutely delicious, and the private open-air bath was wonderful. Above all, the staff’s attentive hospitality was exceptional, making this a place where we could truly relax. Thank you very much!! We would love to stay again.

We stayed as two adults. We were able to enjoy a variety of alcoholic drinks in the lounge, and it felt like a quiet, sophisticated space. You can have a truly wonderful time here. The Room was very clean and comfortable. The meals were also delicious, and we could dine at a relaxed pace; there was a great variety of ingredients that felt nourishing for the body, which we really appreciated. If we have the chance to visit Tateshina again, this is a Hotel we would definitely like to stay at.

In winter, you get out of the car before reaching the Accommodation and walk the last few minutes to it. It surprised me at first, but the moment the sound of cars fades and only snow and the river remain is truly memorable. Rather than feeling inconvenient, it feels like a quiet shift away from everyday life. Inside the building, water keeps running to prevent freezing, reminding you that people are living here deep in the winter mountains. There were even a few insects that had woken up from hibernation, but they weren’t causing any trouble—it felt like they were simply part of this place. The Onsen is more comfortable if you let your body adjust before soaking rather than rushing in, and the fine sand on the bottom of the bath felt fresh against my soles. Unlike an overly polished Onsen, it really makes you feel immersed in nature. The tofu served at night had a gentle flavor, but the freshly made tofu in the morning had a slight bitterness that actually stayed with me. It felt like tasting the local water and soybeans as they are. At breakfast, they also shared a recommended way to enjoy tamago kake gohan: mix only the egg white first, pour it over rice, then place the yolk on top—trying it was a fun moment. I found myself wondering how long it had been since I last laid out my own futon; I was surprisingly good at it and felt quietly satisfied. Even using an unfamiliar type of Room key felt refreshingly different. When you turn off the lights it becomes truly pitch-dark; even waiting for your eyes to adjust feels pleasant, and in the morning I naturally woke up to light filtering through shoji screens. This time it was about a five-minute walk from where we parked; if I’d left my smartphone in the car too, I might have experienced an even slower sense of time. Many guests were not only families but also solo travelers, which made it especially memorable that I could relax comfortably on my own. In everyday life there aren’t many chances to remember this kind of pace—but once you visit, it’s a place that somehow feels easy to settle into.

The in-room Facilities are excellent. It’s quiet, so you can sleep peacefully and relax. The sofa bed is also much more comfortable than those at other Hotels.

We stay here every year with our dog. This time, we visited again in October after a while. We had booked a cottage for four, but they kindly upgraded us—perhaps because a Pet Welcome Cottage happened to be available. The facilities have been modernly renovated, and the kitchen was equipped with a microwave and tableware. For longer stays, dining at the restaurant every day can get repetitive, so it’s great that you can bring your own food as well. A new dog run has also been added separately near the cottage entrance. It’s our family’s favorite place—comfortable and pleasant no matter when we visit.

The streamside bath was spacious and at a comfortable temperature. The view from the tub and the soothing sound of flowing water created a wonderful atmosphere, and I enjoyed it again and again. The lighting at night was also very nice. The room was large and clean, with a sofa, so we could relax comfortably. The buffet offered a wide variety of dishes. Several staff members were on hand to assist, the food was kept at the right temperature, and everything was delicious. One point: when we arrived around 3:00 p.m., many guests arrived at once, and check-in took about 30 minutes. There were also many families with small children, so I wished there had been some kind of priority for them.

The building is old, but the Room is spacious and clean. The bath facilities were great, especially the barrel sauna. There was also a barrel sauna by the pool, so we could enjoy using the pool as a cold plunge. Meals are buffet-style, tasty, and with a wide variety of dishes. The rates are reasonably affordable, giving the impression of a well-balanced Resort Hotel. If possible, I would like the pool hours to be extended a bit longer.

Dinner was delicious as well—an unusual style of half-buffet with robatayaki grilling—and the large public bath with an open-air bath was very relaxing. The staff were courteous and attentive, which we really appreciated. The Facility is a bit old, but we chose this Accommodation in Tateshina as the place to commemorate reuniting with my wife for the first time in 50 years, and we were very satisfied. Thank you very much.

The food was very delicious, and I would like to stay at this pension again.

We stayed here again this year, following our visit last year. Last year it was very cold even during the day, perhaps because of the rain, but this year we were blessed with great weather and it was almost hot when we arrived. As the sun set and it was time for dinner, it became wonderfully cool, and the meal was absolutely excellent! After dinner, we stepped outside and looked up at the sky—there were so many stars it felt like they might fall from above, and we even saw a shooting star. It was the best night sky! This is a quiet pension where time seems to slow down and you can truly relax. Thank you very much.

I love wild boar and travel around to enjoy it. The miso soup with plenty of mushrooms was incredibly delicious! The sashimi and salt-grilled char were also excellent. I came for lunch as well, and the soba noodles were tasty (soba is also served at night). There are two baths, and since there was only one other group of guests, I could use them whenever I wanted—lucky me! It was very relaxing. The futon was fluffy, allowing me to sleep soundly and recover from fatigue—it was perfect. Besides basic amenities, the bath area had many items that seemed like forgotten belongings from other guests. There were few power outlets in the Room. For sightseeing, a waterfall is within walking distance; arriving early to relax might be a good idea! Perhaps because my Room was in the back, the Wi-Fi signal was weak. Overall, I had a wonderful time here! I'd love to visit again!

This was my second stay, and it was incredibly relaxing. The views were amazing. The air was so fresh. I was able to truly unwind. It was great to buy ingredients at the farm stand at the foot of the mountain, cook them, and enjoy fruit for dessert. Also, I was pleasantly surprised by how delicious the simple pizza from the food truck that opens in the evening was—highly recommended. I think lowering the hot spring temperature a little in summer would make it easier to soak and relax.

First, thank you for coming outside to greet us at the entrance. We were welcomed with Chinese black tea with honey as a welcome drink. The meals were home-style cuisine from Guilin, China, based on the idea that food is medicine, along with creative Japanese and Western dishes; both the aperitif and the tea were from China. The owner’s wife—more like a traditional hostess—is originally from Guilin, China. The ingredients were also carefully selected, making everything delicious: vegetables and rice from Nagano, fish, and fruit from the husband’s family in Yamagata. The Room had just been renovated and was clean and comfortable. We appreciated having a unit bath in each Room. It may not suit those who want to soak in a large bathtub, though. Breakfast was also healthy and made with carefully chosen ingredients. There was a drink bar and coffee from China as well. We could even see wild birds and squirrels from the window. When we took a walk nearby, we also encountered deer. We were touched that they came outside again to see us off when we left. It was so good that we will definitely return.

It was quiet outside and quiet inside the property, so we were able to spend a very peaceful time. Because it’s a small-scale place, there were no buffet lines at mealtimes, which also made it relaxing. The portions weren’t small either—we were very satisfied with the meals. The price was reasonable as well, and we were extremely satisfied. Thank you very much.

Our family of four stayed at “Shimizu” for three nights. We’ve stayed here before, and once again it reminded us that this Accommodation isn’t just a place to sleep between sightseeing—it’s a place where the time spent in the traditional house itself becomes part of the trip. In the mornings, the kids played on the veranda, we took short walks, and in the evenings we simply relaxed. Our two-year-old especially loved it; even on our last day, they kept saying, “Let’s go back to the Shimizu house.” On our first night we ordered the apple wagyu sukiyaki set, and on another day we requested breakfast—seasonal chestnut rice that delighted the kids. It was also fun to buy local corn and vegetables at A-Coop and farm stands and cook for ourselves; we even turned leftover corn rice into rice balls for breakfast the next morning. Having meals at our own pace—so different from a Hotel or Ryokan—was truly wonderful. The kitchen and utensils were easy to use too; I liked the knife and cutting board so much I tried to find the same ones after we got home (seriously). One pleasant surprise was how close everything is despite being in a small village at the foot of Yatsugatake. A-Coop, Hamarano-en, Glacerie Pepin, Soba 12 Months, Sanroku Cafe, and more are all within 10 minutes by car. The yakiniku restaurant Mishakatei that we reserved for dinner is in Sasahara itself, and Shirakaba Lake / Kurumayama are about 20–30 minutes away. When we forgot a charging cable, it was only about seven minutes to a convenience store—which saved us. That said, having a car is pretty much essential if you want full freedom. And yet once you’re back in Sasahara, it feels completely surrounded by mountains. The morning air was so fresh it almost felt like waking up at a mountain hut. That contrast—“truly in nature” but “everything is close with a short drive”—is what makes Shimizu so special. The person who handled check-in also lives in this village area, and it was lovely to hear local tips—like how freshly harvested vegetables are sold nearby at Sasahara Machizukuri Council (within walking distance). Rather than simply staying at a tourist destination, it feels like you get to step into everyday life here for a little while. This time we also enjoyed eating out—eel dishes, soba noodles, cafes, yakiniku—and more. On busy holiday days some places were too crowded to get into—but then we’d buy ingredients locally instead and come back here: eating taiyaki on the veranda or watching dusk settle in. Those ordinary moments ended up being my strongest memories from this trip. Even three nights went by far too quickly. This Accommodation suits spending time as if you’re living quietly in Chino rather than packing your schedule with sightseeing. Next time I’d love to stay longer.