호시노 온천 × 일본풍 리조트 숙소만족도 평가가 높은 호텔·료칸

We had a truly wonderful stay. We stayed for two nights with our 1-year-old daughter. Dinner and breakfast were included, and the food was outstanding. They thoughtfully accommodated our child’s meals, taking her egg allergy and the size of the ingredients into consideration, and she was very happy. The staff also looked after her throughout, so we could enjoy our meal with peace of mind. The Room has special touches that help you forget the busyness of everyday life. Thanks to that, we were able to enjoy an extraordinary experience we don’t usually get to have. We would love to return again next time.

The atmosphere was homey and very clean, and all the staff were extremely kind. It was late July, but the temperature wasn’t too high and the humidity was low, so it was very comfortable—Karuizawa really is wonderful. We stayed for two nights, but on the second night my son became unwell, and I’m very sorry for the trouble we caused. Even though it was sudden, a staff member said, “Please let us know if there’s anything we can do,” and they also helped us check out quickly that same day—thank you so much. By the next day my son was feeling better and said, “Karuizawa was fun—I want to stay at that Hotel again.” I’m also sorry this Review is so late. I will contact you again separately. There was an unexpected issue and I panicked a bit, but I made another special memory in Karuizawa after a long time. Thank you very much.

I stayed here because of its convenient location for enjoying a concert at Ohga Hall. This Hotel has a quiet atmosphere that lets you feel Karuizawa’s history. Thanks to the kind and attentive service from the staff, I was able to relax and enjoy my stay. Thank you very much. However, I felt that seniors should be careful of the step in the bathroom.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

This was my third stay. It’s conveniently located near Karuizawa Station, making it easy to go anywhere. There’s a convenience store and a small supermarket right in front, so you won’t have any trouble with quick shopping. The Room is always clean and well maintained, and I had another very comfortable stay this time. The front desk staff provide calm, understated service, but they are very kind and keep a pleasant sense of distance. The lounge offers coffee, tea, and more, and you can relax in the spacious area. It seems a bar has recently opened as well, so I’d like to try it next time. I think this Hotel is easy to use for both solo stays and family trips. My elderly mother also really likes it and says she wants to stay at this Hotel again on our next visit to Karuizawa. Considering the location, cleanliness, comfort, and Accommodation Fee, I’m very satisfied. I think it’s a great value Hotel. I’d love to stay again.

My spouse and I stayed with our two dogs. Both dinner and breakfast were delicious. The dog meals also seemed tasty—our dogs finished them in no time. We were happy that the staff treated our very energetic dogs kindly. Everyone we interacted with—the front desk, the restaurant staff, and the Room service staff—was pleasant and welcoming. We stayed in a Room with a private garden, but unfortunately it rained, so we’d like to come again on a sunny day. Thank you very much.

This was our first stay here on a golf trip to Karuizawa. It’s a small three-story Hotel, and the staff were very friendly and helpful. We stayed in a twin Room, and it was spacious with a mini-kitchen and living area, which was great. We had gelato after our bath, and it was delicious. Our family of three was very satisfied.

This was our second stay, the first in two years. Just like last time, the place was thoroughly cleaned and we had a very comfortable stay. We also enjoyed the Tsuruya apple juice (I believe it was a repeat-guest perk). What we love most about this Accommodation is the great location and how comfortable it is not only for people but also for dogs. The fenced yard covered with wood chips can be used as a private dog run, so we could skip walks when needed—easy for us, and our dog looked like they were having a great time too. The only inconvenience is that there are no amenities such as a skincare/lotion set, but we knew this in advance from the Accommodation information and brought our own, so it wasn’t an issue at all. Please keep this in mind if you plan to stay here. There were two hair dryers provided, which was great since our two teenage children could use them at the same time. The foot bath was also wonderful. Soaking our feet after waking up while drinking the provided drip coffee felt like forest bathing and was truly relaxing. Contactless check-in and check-out were easy and very convenient. Because everything is contactless, we didn’t meet any staff in person, but everything was well prepared for a comfortable stay—thank you very much.

I chose this Hotel because I wanted my elderly father, who has trouble walking, to enjoy an Onsen, and the Room had a private Onsen. When I mentioned that he struggles with steps, they kindly took photos and sent them to us, so we were able to visit with peace of mind. The Onsen is small but open-air, and it felt wonderful. He was truly happy to be able to soak in an Onsen again after a long time. Every dish was delicious, and there was more than we could finish—we were very satisfied. Above all, every staff member was extremely kind, and we had a very comfortable stay. It’s also convenient because there is Shuttle Service from the station. We would definitely like to visit again.

I had stayed here with a friend before and remembered it fondly, so this time I stayed with my husband. When making the Reservation, I requested a specific Room type, and they accommodated my request exactly, which helped us create wonderful memories. Even my husband, who doesn’t like vegetables, loved the restaurant where the vegetables are truly delicious. I was genuinely impressed by how good they were. The key to the private bath was broken, but they promptly switched us to another bath. It’s a favorite Hotel with excellent value for money, and we definitely want to stay again.

This is a very comfortable and pleasant Hotel. The Hotel is located right in the center of Old Karuizawa, within an easy and enjoyable walking distance for an early-morning breakfast. All the staff were welcoming and friendly, always with a smile. We were upgraded as there was availability, and they even let us check the Room before check-in. There are chairs along the corridor leading to the lobby, making it a nice spot to sit and relax. Thanks to everyone on the staff, we were able to enjoy a truly relaxing stay. Thank you very much.

It was so comfortable that it made me wish I could live here. If you plan to have a barbecue, I recommend bringing a fine-mesh grill grate. Breakfast surrounded by greenery and birdsong was wonderful. I’d love to stay again.

This was our first time staying at Cottage Karuizawa. Based on past experiences at other cottages, we usually bring extra items “just in case,” but here we were able to fully enjoy a BBQ and fireworks even without bringing anything. Seasonings, kitchen paper towels, a colander, and more were provided, and we made full use of them. We plan to stay again next year. They also kindly prepared a larger parking space for our two cars, and we truly appreciated the complimentary vegetables.

I found this accommodation while searching for a place to stay the night before a concert. Not only is it affordable, but you can even use musical instruments in the room—an ideal environment! Additionally, I was able to rent an electronic piano, which allowed me to set up my own piano at the venue in advance—a great help. The room was spacious, reducing pre-performance stress and allowing me to relax comfortably. While the building shows its age overall, it is clean and comfortable, including the bath facilities. Although it's a bit away from Karuizawa's central area, music and performance enthusiasts will find plenty of reasons to love this place. I definitely plan to visit again with friends!

It was a quiet, standalone Accommodation. All the staff were pleasant, and the food was very delicious. I also liked that they used Okura China coffee cups (perhaps because there is an Okura outlet in Karuizawa). The Room consisted of two rooms—a bedroom and a Japanese-style room—unified in beige tones, giving a neat and clean impression. There were two open-air baths, which seemed like they may have originally been private open-air baths for guest rooms. They were hinoki-wood baths with plenty of hot water. However, it seemed I was the first to use them that day, so the water was extremely hot and I couldn’t soak for long. The large public bath was also free-flowing from the source and had a more comfortable temperature than the open-air baths. Dinner was Western-style. Everything was delicious, including the seaweed salad, assorted terrines, grilled char (meunière), and roast beef. Breakfast was Japanese-style. Overall it’s a good Hotel, but perhaps due to the location there were many stink bugs. There were about 10 dead ones on the window frame in my Room, and I felt they probably weren’t from that day. Also, I noticed some staining on the washbasin. If these two points are improved, I think it would be an even better Hotel. Overall, it’s a Hotel I would like to visit again.

A stylish architect-designed Hotel in Naka-Karuizawa. As it is a wooden building, you should not expect strong soundproofing, but it may actually be a good fit for those who want to feel close to nature. It was disappointing that Buildings 1, 2, and 3 are on separate plots, so you need to walk along the sidewalk of the main road. The restaurant serves excellent food and is well worth trying. Since the Room’s shower area is inside the bedroom, I felt a glass partition would be better than a curtain. This Hotel has well-equipped shared spaces; guests who don’t mind other visitors around will enjoy it. There are many negative Reviews, but personally I think it was more than acceptable. I would like to stay again.

We stayed here because we were going to the outlet mall and this Accommodation allows Chihuahuas to stay with you. It was very close to the outlet mall and also had an Onsen, which was great. However, one downside was that the air conditioner didn’t work and there was only old-style heating, so we couldn’t adjust the temperature.

This was our first stay, and we visited with our dog for one night as a group of four. The building is new and very clean, with a well-equipped full kitchen and a spacious layout including the living area, making for a wonderful stay. The non-slip flooring with underfloor heating gave us great peace of mind when traveling with our dog, and we felt the Facility was thoughtfully designed from a dog owner’s perspective. From the parking area through the entrance to the front door, there is an approximately 330 m² lawn dog run in the garden—an incredibly open and freeing space for dogs. Our dog happily ran around while getting some much-needed exercise. It’s also at a convenient distance from central Karuizawa, and Tsuruya Supermarket is less than 10 minutes away by car, which was very handy. One request: behind the outdoor AC unit on the right side of the entrance is a deck space that connects directly to the bathroom (as shown in the photo), but there is a small gap underneath the deck. Our small dog managed to slip through and nearly got out, so we would appreciate it if this could be modified so pets cannot get through. Because it’s located at a higher elevation as well, it was an excellent place to escape Tokyo’s extreme summer heat—we would love to stay again!

I stayed for one night starting September 28. Since the accommodation offered rental bicycles, I walked from Karuizawa Station to the accommodation (about 10 minutes), left my luggage at the front desk, and rented a bicycle to go out. (The cost was 1,650 yen per day or 2,450 yen for an electric bike as I recall.) Renting a bicycle directly from the hotel made it very convenient as I didn’t have to walk back after returning it. Although the building felt a bit old, the room seemed renovated with new tatami mats and comfortable beds. It was refreshing to see beds placed on tatami mats, allowing me to relax both on the bed and on the tatami floor. I also felt secure placing my luggage directly on the tatami mats. Complimentary bottled water (one per person) and apple snacks were provided in the room. At reception, items like stick coffee packets, facial cleansers, and lotions were available for individual pickup. As there was no private bath in my room, I used the public bathhouse instead. The bathhouse was equipped with shampoo, conditioner, body soap—offered in about three varieties—which were quite sufficient. However, having makeup remover would have been even better. There were only two hair dryers available in total; they lacked power so drying long hair might take some time. A water dispenser was also provided near the bath area which allowed me to rehydrate after bathing—a nice touch. Breakfast included medicinal porridge dishes along with pork miso soup (tonjiru), grilled salmon, and various side dishes—all of which were satisfying! For those who don’t prefer porridge though white rice substitutions are possible upon request; coffee too could be self-served freely during breakfast hours! Overall experience staying here proved pleasant & enjoyable enough that I'd certainly consider returning again someday!