호시노 온천 × 고객 서비스 평가가 높은 호텔·료칸

Close to the station, clean, and I was very satisfied with the service. We also enjoyed the welcome drink and breakfast, and I think this price is an excellent value! The male staff member at the front desk was kind and courteous, and I will definitely stay here again. Thank you.

This was our first stay here on a trip for two. We stayed in the Room called “Nagaishi-no-Ma,” a nostalgic-style Room surrounded by furnishings such as a Karuizawa-carved desk, creating a calm and pleasantly reminiscent atmosphere. Above all, the staff’s service and explanations were very courteous, and we were able to spend our time comfortably, making it a wonderful memory. We would love to visit again next year.

This was our first stay at Regina, and the building had a luxurious feel. We were satisfied with everything—service, Facility, and meals—and had a comfortable stay. It is also very conveniently located, close to Kumoba Pond and the town center. Although we suddenly couldn’t bring our dog this time, we would definitely like to visit again with our dog next time.

This year again, we spent our wedding anniversary in memory-filled Karuizawa. For us, this is truly a wonderful Hotel. With a typhoon approaching, we were worried the weather might turn severe, but the Hotel was so quiet and peaceful that we forgot all about it. Surrounded by delicious food and wine and the thoughtful care of the staff, we had a very comfortable stay. Thank you very much. We plan to stay again in autumn.

The atmosphere was homey and very clean, and all the staff were extremely kind. It was late July, but the temperature wasn’t too high and the humidity was low, so it was very comfortable—Karuizawa really is wonderful. We stayed for two nights, but on the second night my son became unwell, and I’m very sorry for the trouble we caused. Even though it was sudden, a staff member said, “Please let us know if there’s anything we can do,” and they also helped us check out quickly that same day—thank you so much. By the next day my son was feeling better and said, “Karuizawa was fun—I want to stay at that Hotel again.” I’m also sorry this Review is so late. I will contact you again separately. There was an unexpected issue and I panicked a bit, but I made another special memory in Karuizawa after a long time. Thank you very much.

This time, I stayed with my toy poodle. As soon as we arrived at the parking lot, a staff member came right away and helped carry our luggage on a cart, which was very helpful. Everyone at the front desk was kind, and they were gentle with my dog as well. The complimentary treats were a nice touch. The Room had a clean, Western-style feel, and being able to grind coffee beans with the coffee mill made it feel special. There were also snacks prepared for both people and dogs in the Room, which showed great thoughtfulness. The only concern was that the bedding had an animal-like odor that seemed to have soaked in. I would appreciate deodorizing and sanitizing. At the restaurant, every table had space for dogs, so being able to dine together with my dog was truly wonderful for guests traveling with pets, and we were able to enjoy a special time. My dog happily ate the beef menu at dinner, but the next morning didn’t eat it—perhaps because the meat was a bit tough—which was slightly disappointing. Our meals used high-quality ingredients, and we could enjoy even the low-allergen options with peace of mind, though overall they felt slightly lightly seasoned. The freshly baked bread service was well received. For late-night noodles (yonaki soba), I chose the soy sauce flavor. It was delicious. I was also satisfied with the breakfast buffet. However, since the coffee machine brewed one cup at a time, it tended to get crowded; offering coffee in decanters would make it even more convenient. The large public bath was clean and relaxing, and I also appreciated the free ice pop service after bathing. The dog run even had photo spots where we could capture fun memories. Since all guests were traveling with dogs, conversations naturally started among us; it created a very friendly atmosphere with an appeal you can’t experience at an ordinary Hotel. For drinks at the restaurant, I used Kyoryt Maintenance shareholder benefit vouchers. I personally own a small number of Kyoryt Maintenance shares as well, and after experiencing such a wonderful Hotel firsthand, I genuinely felt glad that I bought shares in this company. It ended up being satisfying not only as an overnight stay but also from a shareholder’s perspective. If only the bedding odor could be improved further it would be even more comfortable; aside from that point I was very satisfied overall and would like to stay again with my dog.

I felt it was a classic, charming old Japanese Hotel. The building’s presence, the restaurant, the guest rooms, and the interior were all wonderful. I stayed on a Plan with breakfast and dinner included. The food was just as delicious as what you’d find at Hotels in Tokyo, and they kindly accommodated my dietary dislikes so I could fully enjoy the meals. All of the staff provided excellent service, and I felt everything throughout my stay was great. I would love to stay again. Thank you very much.

I really loved the interior atmosphere. Our Room was on the second floor, and the view of the fresh green courtyard from the terrace was wonderful—it was truly a lovely Room. Breakfast was also very delicious. All of the staff were kind, which made for a great stay. I would definitely like to visit again.

This was our first stay, and the Hotel was truly wonderful, just as we had heard. Since we had a Room with a terrace, we were delighted to enjoy the greenery through windows on two sides. Breakfast, tea at the café, and the French dinner were all delicious—we were completely satisfied. The staff were attentive without being intrusive, with just the right sense of distance, and made a great impression. Thanks to them, we were able to relax completely. We definitely want to stay again and are already looking forward to our next visit.

I stayed here on the recommendation of an acquaintance who has visited Karuizawa many times. It was just a few minutes’ walk to Kyu-Karuizawa Ginza, so it was very convenient for exploring the area. The Room and the large public bath were both spacious, clean, and comfortable, and I really enjoyed both meals—they were delicious. I requested the Shuttle Service, and the vehicle was clean and the ride was excellent. The staff were also very pleasant and welcoming. If I had to mention one thing, it would have been even more comfortable if the TV supported network features. I will definitely stay here again when I visit Karuizawa.

I stayed here because of its convenient location for enjoying a concert at Ohga Hall. This Hotel has a quiet atmosphere that lets you feel Karuizawa’s history. Thanks to the kind and attentive service from the staff, I was able to relax and enjoy my stay. Thank you very much. However, I felt that seniors should be careful of the step in the bathroom.

We stayed here to celebrate my son’s birthday. My family and I have visited many times since this place first opened, so I was surprised to see the monument marking its 25th anniversary! The property is beautifully maintained and spotless, as if time has stood still, and the hospitality was warm—making our trip truly enjoyable. My son was thrilled with the maisonette-style Room. Thank you as well for preparing a birthday message plate at dinner. Both breakfast and dinner were delicious.

We chose this property because we were looking for a well-reviewed, reasonably priced place around Karuizawa that allows dogs, has a dog run, includes breakfast, can accommodate our family of three, and is conveniently located for sightseeing. Just as the Reviews said, the staff were kind and attentive, there were plenty of items for our dog, we enjoyed a lovely Room, and the breakfast was truly delicious. We also had a great time sightseeing in Karuizawa—this villa is an excellent choice that exceeded its price, and we would love to stay again!

It was a very comfortable space, and there were bathrooms with a sauna and jet bath on both the 1st and 2nd floors, so two families could use them without hesitation. There were also thoughtful provisions that made it possible to cook for ourselves, allowing us to enjoy a very fulfilling stay. Thank you very much.

This was my first stay at Fufu Karuizawa Shoyo no Mori. Last year, I stayed at Fufu Karuizawa Yoko no Kaze and was very satisfied, so this year I chose Shoyo no Mori. The property has a calm atmosphere, with a relaxing lobby lounge and courtyard. The Room was spacious, and the Onsen was wonderful. Both dinner and breakfast were delicious. I would definitely like to stay again.

We stayed from August 1 to 3 with my husband and our dog. First of all, the food was truly delicious—absolutely unforgettable. Every dish in the course was wonderful and made us feel so happy. As it was our first time in Karuizawa, we asked for recommended places to visit and had a very satisfying trip. It’s a bit far for us since we’re coming from Kansai, but we’d love to stay here again when we visit Karuizawa. I’m sure our dog was satisfied after enjoying the tasty food as well! Thank you very much!

I arrived early and they kindly stored my luggage, and from that moment until I left, the warm and welcoming service truly touched me. The French-style Room was charming and tastefully decorated, so it’s easy to see why the Reviews are so highly rated. And the breakfast served in the Room was absolutely delicious—I was thrilled! Everything was carefully prepared, and I especially remember the oval potatoes that were hollow inside. The potage soup and salad were also excellent. I would love to stay at Primavera again for a truly relaxing getaway.

This was a repeat stay following last year. Last year, the Room felt slightly more spacious, so I assumed it had been upgraded. This time, it was the Room I reserved, but it didn’t feel cramped at all. I rented a massage chair and a foot massager, so the area around the desk became difficult to walk through, but that was on me and not an issue. I was able to relax. I was also impressed by the number of power outlets. I also enjoyed breakfast at a leisurely pace—it was delicious. Thank you very much.

I have stayed here about five times over the past few years. When visiting Karuizawa, I enjoy staying at this well-located Hotel as well as other Hotels I’m interested in, and exploring areas from Karuizawa to Komoro. The access is convenient, and it’s great that within Old Karuizawa you can easily walk to nearby places and shops you’re curious about. Also, you can buy your favorite ingredients and do simple cooking in your Room, or enjoy takeout. I am very satisfied with the clean, tidy Room. The staff also respond properly whenever something is needed. I would like to stay again.

It was a wonderful Hotel, and we were very satisfied with our stay. The Room was spacious and very clean. The Facility was well equipped, and we were able to relax in comfort. The soundproofing was also excellent, so we could enjoy a quiet stay without being bothered by noise from outside. Every Italian dish at dinner was delicious, and breakfast was also very good. The large public bath was clean and pleasant, and we used it many times during our stay. It is close to the Old Karuizawa area, making it a convenient location for sightseeing, dining, and shopping. We enjoyed both our time at the Hotel and exploring Karuizawa. Overall, everything felt very well done—this is a Hotel that made us want to stay again. For us, it was an almost perfect stay. The only thing that stood out was the parking. Since we used the second parking lot, getting back and forth to the Hotel felt a bit inconvenient. Other than that, there were no complaints at all, and we would definitely like to stay again.