아시 호수 주변의 온천 지역 × 온천 × 고객 서비스 평가가 높은 호텔·료칸

I’ve been wanting to visit in every season since my last stay, but our schedules never lined up, so we ended up returning in July again. The cedar-lined path from the Accommodation to Hakone Shrine felt cool and refreshing even under the strong sun, and we were lucky enough to hear the evening cicadas singing—reminding me once again how wonderful Hakone is. Even during dinner we could occasionally hear them; together with the thoughtfully prepared dishes with elegant seasoning and the recommended sake, it made for a truly luxurious time. The next day, after enjoying a healthy breakfast carefully prepared, we were kindly driven to Motohakone Port. From the deck of the pirate ship, we cruised while looking at Mt. Fuji and fully enjoying the cool breeze. We’ll be back again.

This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

The French cuisine here is delicious. The meat is especially tender and melts in your mouth. According to the sommelier, they put a great deal of effort into their meat dishes. The sommelier’s sense of humor made the experience even more enjoyable. I was able to buy butter from Oratche Farm! I’d be happy to see you again.

It had been a very long time since my last visit. The warm, homey atmosphere was just the same, and the Onsen water was as wonderful as ever. Lately I’ve mostly stayed at Accommodations with an Onsen in the Room, but I was reminded again how great Yunohana is—unchanged and truly special. I’ll be back again. The meals were delicious too.

I stayed for a Multiple Night Stay. I was very happy to be upgraded to an available Room. Although the weather wasn’t great, I think the view from the balcony is the best at this Hotel. The staff were cheerful, and I had a wonderful stay. I would like to stay again next time.

It was a wonderful Accommodation. The Room size and the open-air bath were both just right for relaxing. The staff were also lovely, with the perfect sense of distance, and it was very soothing. I’m quite strict about cleanliness, but it was flawless. I’d love to stay again. For this price, the quality makes me want to come back.

I’ve been staying here for over 20 years. Since retiring, I think I’ve been visiting a bit more often. I also enjoyed the renewed half-buffet breakfast. I’m planning to stay about two more times before the end of the year. As always, the staff were pleasant and welcoming, and I had a relaxing stay. Thank you very much. One request: while the croissants at the current half-buffet were delicious, I would be happy if you could also offer the larger ones you used to have.

This was my first stay here, and it felt far more fulfilling than you’d expect from just one night and two days. From the warm welcome on arrival, everything was handled with great care. The staff’s hospitality left a lasting impression, and throughout my stay they were attentive to even the smallest details. From start to finish—including the send-off at departure—I felt genuinely well looked after. Rather than feeling formal or scripted, it truly felt like each guest was treated as an individual. The Room had a calm, relaxing atmosphere, and best of all was the private open-air bath attached to the Room. Being able to soak in an Onsen at my own pace whenever I wanted was a special luxury, and it felt so good I wanted to go in again and again. Enjoying the open-air bath while taking in the garden and surrounding nature helped me forget everyday fatigue. The meals were also carefully prepared dish by dish—delicious not only in flavor, but also in presentation and seasonal touches. I enjoyed them so much that mealtime itself became one of the highlights of the trip. The overall atmosphere of the Ryokan is wonderful as well—quiet, serene, and naturally calming just by being there. Everything is beautifully maintained down to the smallest details, making it an ideal space for a true escape from daily life. Even though it was a short stay of one night and two days, by checkout I was surprised at how much lighter I felt both physically and mentally—I was able to fully recharge. This is a Ryokan that honestly makes you think, “I want to stay here again.” If you’re looking for Accommodation in Hakone, I highly recommend staying here at least once.

The facilities, bath area, and Room were all clean and tidy, making for a very comfortable stay. There was a great variety of food we enjoyed, along with many kinds of alcohol and drinks—it felt like a luxurious Business Hotel. The staff were very kind, and check-in and payment were smooth. The weather wasn’t great, but it was still a fun golf trip. The misty garden had an almost magical atmosphere and was lovely too.

We have four dogs, including a Golden Retriever and a Mameshiba, so we always stay in a villa with a private dog run. However, every time we’ve felt that something was always just slightly inconvenient—but RETONA was perfect. Since there’s a splash pond in the dog run, we thought we should bring towels, but there were towels right at the entrance, along with a water tank for dogs and bowls. We also received one complimentary drink per person from the vending machine at the dog-run entrance!! Thanks to that, our dogs were able to run around the spacious dog run to their hearts’ content and slept soundly at night. For dinner, since our dogs are always with us as usual, we assumed the food would end up getting cold—but each dish was served at just the right time: hot items while still hot and cold items while still cold. Everything was delicious—the soup and even the mango vegetable juice—and the appetizers were presented like an afternoon tea set: not only tasty but also beautifully arranged. Whenever we met any staff member, they greeted us with wonderful smiles, and they even helped carry our luggage upon arrival—which was truly helpful for our multi-dog household. The bath in our Room was very spacious as well, everything was spotless throughout, and above all we didn’t feel any drawbacks or inconvenience at all. We travel at least five or six times a year, and during long holidays we often stay about four nights. We would absolutely love to visit again. Thank you very much.

This was our second stay, following last year. We stayed for two nights with four adults and our dog (a Yorkshire Terrier). The Room is spacious, so even a family of four can relax comfortably. The bedroom is also roomy—when we pushed the two beds together, there was still plenty of space for three people. The pet amenities were well stocked, and we had a very comfortable stay even with our dog. The kitchen is easy to use, and it’s convenient that almost everything you need is provided except seasonings. The refrigerator was pre-stocked with drinks such as wine, cup sake, craft beer, cider, and juice, as well as snacks and sweets—these thoughtful touches were much appreciated. One small disappointment was the coffee. Although there were four of us, there were only three coffee capsules; having one per person would be better. Also, we realized too late that coffee for the second day required advance request by the previous day, so we couldn’t receive it and ended up buying some from a vending machine. For a Multiple Night Stay, clearer guidance would be appreciated. The terrace feels private, and although it’s on the first floor, you can see Lake Ashi and the torii gate of Hakone Shrine through the trees—the location is excellent. Last year we noticed quite a lot of weeds in the garden area, but this time it was neatly maintained; we were happy to see that improvement. The terrace footbath was a bit too hot for us. Even at the lowest temperature setting it was still hot; we added water to adjust it but found it difficult to get just right. This may depend on the season and personal preference, but finer temperature control would be welcome. Once at a comfortable temperature, enjoying the footbath while feeling the evening breeze would be wonderful—and likely become one of our favorite moments unique to this Accommodation. The BBQ grill kept on the terrace is also easy to use, making casual BBQs another great feature. Overall, being able to spend time with family and our dog without worrying about others is what makes this place especially appealing. With well-equipped Facility features and amenities—and a relaxing atmosphere with Lake Ashi nearby—this is an Accommodation we’d love to return to again.

We stayed for one night with six people on a family trip. Based on the description on the site, we expected two people would be sleeping together on futons, but you provided a simple bed for one person, which was very helpful. We wanted to have a BBQ and contacted you in advance with various questions; you always replied quickly, which we really appreciated. However, the BBQ terrace has only limited roofing, so when it rained we couldn’t eat outside. (We moved the grill under the small covered area to cook and managed to eat at the indoor table.) Since mountain weather changes quickly, please keep this in mind if you’re planning a BBQ. There was plenty of oil, seasonings, and cutlery—very helpful! The nearest convenience store is about 5 minutes away by car, so we recommend buying everything at once. The building itself was clean, and the Onsen was spacious and wonderful! The Onsen was already filled at check-in and had that distinctive Onsen scent. There’s also a sauna area with an outdoor cooling space and a cold plunge pool, so you can fully enjoy it! Since towels are also used for the toilet and kitchen areas, it would be nice to have extra towels in addition to one per person. Overall, it was a very good Accommodation! We’d love to stay again if we have another opportunity!

It’s a small Accommodation, but the Room had an open-air bath, and the futon was wonderfully fluffy. The food was also very delicious. Our attendant was from Malaysia, and her smile was lovely—she served us wholeheartedly. Thank you very much. What concerned me was that the dishes were served a little slowly; my husband, after having some drinks, fell asleep halfway through. Also, since there are only private baths and the in-room open-air bath (no large public bath), we found ourselves watching the time when going to use the private bath. I deducted points for those reasons, but it was an Accommodation where we could relax at a leisurely pace.

We stayed during Golden Week as a family of four. The Accommodation is new and the facilities are clean, so we had a fun and comfortable stay. One thing we noticed is that perhaps because part of the floor is heated, it would be nice to have indoor slippers. Also, there were many very fine fibers on the bath towels. They were washed cleanly, so it may happen during drying. In addition, the signal around the Accommodation was unstable, so we couldn’t check maps on our phones and it took quite a while to find the place. Since there are no signs, we should have taken screenshots or printed directions in advance. After arriving, we fully enjoyed the Onsen and BBQ, and it turned into a wonderful trip. The Hakone craft beer was delicious as well. Thank you very much.

The view from the Room was wonderful. We had a clear view of Lake Ashi and Mt. Fuji. The view from the main building’s Onsen was also great. All the staff welcomed us with warm smiles and provided pleasant service. We would love to stay again.

This was my second stay, and once again I was very satisfied with both the generous portions and the delicious food. There were so many kinds of salad at dinner, both in variety and quantity—even the owner said he wasn’t sure how many there were. The salad alone can fill you up, but the bread was also excellent, and the hamburger steak was wonderfully meaty—very satisfying. The Onsen is a private bath. It’s close to the source spring, with a strong sulfur smell, and iron tends to oxidize. The temperature is just right, so you can soak slowly and relax. That said, the Facility is a bit old (the owner even joked it’s like a haunted house...), so it depends on whether it feels worth it for the price. For the Eco Plan, be sure to prepare properly yourself—bring changes of clothes, trash bags, etc. Once you get used to it, you won’t mind how old things are; it actually feels quite comfortable. We’ll be back again. Thank you very much.

Five of us stayed together, and both the bedroom and living room were spacious, very clean, and extremely comfortable. Check-in was smooth as well! The amenities were well stocked, including loungewear, and it was very helpful to have plenty of provided tableware, cooking utensils, and seasonings. Above all, the sauna heated up to a high temperature in a relatively short time—it was fantastic! If I had to mention one thing, we would have loved one or two more relaxation chairs, but it was such a great Accommodation that it felt almost too good for the price during the Obon holiday period.

We stayed with our 3-year-old child. Since we were in the LOCA THE CLASS Room, there was a sauna in the basement and a large bath that could fit about 4–5 people. Including the post-bath relaxation area, it was very spacious and thoughtfully designed. It was great that even with a child, we could bathe comfortably. There was also a refrigerator in the changing room, stocked with plenty of bottled water. It was very helpful to be able to drink cold water immediately after bathing or using the sauna without having to go up to the living room on the first floor. We didn’t use them, but there were also powdered drinks provided for before and after the sauna. The living room was spacious as well, and there were two bedrooms. The Japanese-style Room had a tatami area that became almost full once two futons were laid out, which made it feel safe and comfortable for our child at bedtime. On the other hand, there was one disappointing incident during our stay. Early in the morning, the fire alarm suddenly went off with a loud siren throughout the Accommodation. We were later told it was due to an accidental operation in another Room, but it took about an hour for security staff to check and reset everything. During that time, the alarm kept sounding continuously, so we evacuated with our child to a relatively quiet terrace. Afterward, an operator contacted us to confirm what had happened and asked whether we would still be able to make checkout on time. Since it overlapped with breakfast and getting ready in the morning, we explained it would be difficult and they extended our checkout by about 30 minutes. We appreciate their consideration; however, we had hoped to spend a relaxing morning (including enjoying another bath), so that part was unfortunate. I also saw other Reviews on different sites mentioning issues related to fire alarms. As it seems many guests come from overseas as well, I would appreciate it if you could consider measures to prevent recurrence—such as providing clearer instructions at check-in on how to handle fire alarms. Overall, both the Facility and Room itself were extremely comfortable—this is a wonderful Accommodation that is easy for families to enjoy.