키누가와 온천 × 자체 온천 원천 보유 숙소고객 서비스 평가가 높은 호텔·료칸

This Hotel is located along the Kinugawa River. We stayed here on a family trip. The private open-air bath was wonderful, and we were able to truly relax. There were maple trees, so I enjoyed imagining how beautiful it must be during the autumn foliage season! We also used the large public bath, and the location was excellent—you can enjoy the river views and sounds. You can use it even late at night during your stay, so if you have plans, you won’t need to worry about bathing hours. Both dinner and breakfast are served in a private dining room, so I highly recommend it for anyone looking to unwind and recover from everyday fatigue!! The staff were very kind as well. We’d love to stay again—thank you very much!

I requested caregiving equipment, and it was installed perfectly, which was a great help. The staff were polite, provided clear explanations, and were very attentive. The Hotel is luxurious, and the guest rooms are beautiful and spotless. There is a wide variety of meals; they look gorgeous and taste great. In any case, it was a wonderful Hotel. I would like to visit again.

My first visit was during last summer vacation. I wanted to get away from the fatigue of working with numbers... The sound of evening cicadas from the mountain right in front of me, and the gentle murmur of the Kinugawa River, were so soothing. There are many types of baths, and the open-air bath—surrounded by the scent of the forest—was incredibly relaxing; it felt like true luxury. For dinner, both the Japanese course meal and the buffet were delicious—I couldn’t be more satisfied. And of course, there’s a breakfast buffet too! I loved this Hotel so much that I’ve come back many times. It’s very easy to access from central Tokyo: it’s about a 5-minute walk from Tobu World Square to reach the Hotel, and there is also a convenient Shuttle Service from Kinugawa Onsen Station. This is my favorite Hotel—one I want to visit in every season.

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

The staff member who took care of both dinner and breakfast was very pleasant. Also, at check-out, since both taxis and buses were crowded, they kindly drove us instead. We truly appreciate their flexible support. The bath was also excellent! Thank you for your hospitality. We would like to visit again.

We stayed in a cottage this time. Although it is a bit old, it is kept very clean. It rained on the day we checked out, but there is a roofed walkway so you can reach the front desk without getting wet. Both Onsen were wonderful, and we would love to visit again.