키누가와 온천 × 구운 생선을 맛볼 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸

We stayed at this Accommodation on our first trip as three generations of our family because in-room dining was available. It’s close to the station, and both the exterior and the lobby were very clean, giving us a great impression at check-in. The proprietress and all the staff were truly kind and provided warm, thoughtful service. The Room, meals, bath, and service were all excellent—we were completely satisfied with this Hotel. Above all, the hand towels had such a wonderful fragrance that we even asked the proprietress about it at check-out. It was a deeply relaxing trip that we enjoyed immensely.

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

We stayed for 2 nights and 3 days. First of all, all the staff were very pleasant and courteous. The Hotel exterior feels a bit dated, and the guest Room had a slight animal odor. However, it was only noticeable at first, and it’s within what you’d expect for a pet-friendly stay. It was a little disappointing that the large public bath for guests didn’t have a view. We chose in-Room dining. Everything was delicious. There was more than we could finish. The staff member who served the meal worked very carefully and attentively. This is a truly pet-first Hotel, with a dog run, an open-air bath, and a pool. Because of the typhoon we couldn’t use them as much as we wanted, but having a covered dog run was extremely helpful. On checkout day it was pouring rain. They kindly gave us towels saying, “The ground is wet—please use these to wipe your dog’s paws.” A Hotel where you can stay in the same Room with your pet is valuable in itself, but this place also showed thoughtful care for both people and pets. Thank you very much.

We stayed in a top-floor room. This hotel truly takes care of everything. Even though it was raining, we enjoyed the open-air bath with a sky-high view, the large public bath, and the in-room hot spring. The variety at the dinner buffet was unlike anything I’ve ever seen. The made-to-order Mont Blanc prepared in the morning was delicious too. The staff were very courteous. The amenities were also exceptionally well stocked, and I debated buying the hot-spring-made cosmetics at the gift shop but decided against it—however, they were so good that I ended up ordering them online. It’s a hotel where one night just isn’t enough. I’d love to book again for my birthday next year! We’ll be back.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

We stayed at Sanraku to celebrate my husband’s and my 70th birthday anniversary as a couple. First, we were comforted by the attendants’ lovely smiles. At mealtime, we were deeply moved to find a wonderful hand-drawn plate by the manager displayed on our table. We also heard that the menu card was hand-drawn by the manager as well. They even prepared a purple celebratory vest for our 70th birthday celebration and took commemorative photos for us. In the bath area, we were surprised by the wide variety of shampoo, conditioner, and body wash available. In the changing room, there was also an assortment of high-end skincare products, which my daughter was able to use. It was a truly attentive Hotel in every way. My daughter and I are already talking about staying at Sanraku again. Thank you very much.

This hotel is located along the Kinugawa River. We stayed here on a family trip. The private open-air bath was wonderful, and we were able to truly relax. There were maple trees, so I enjoyed imagining how beautiful it must be during the autumn foliage season! We also used the large public bath, and the views and sounds of the river made for an outstanding setting. You can use it even late at night during your stay, so if you have plans, you can enjoy the baths without worrying about operating hours. Both dinner and breakfast are served in a private dining room, so I highly recommend it for anyone looking to unwind and recover from everyday fatigue!! The staff were very kind as well. We would love to stay again—thank you very much!

My first visit was during last summer vacation. I wanted to get away from the fatigue of working with numbers... The sound of evening cicadas from the mountain right in front of me, and the gentle murmur of the Kinugawa River, were so soothing. There are many types of baths, and the open-air bath—surrounded by the scent of the forest—was incredibly relaxing; it felt like true luxury. For dinner, both the Japanese course meal and the buffet were delicious—I couldn’t be more satisfied. And of course, there’s a breakfast buffet too! I loved this Hotel so much that I’ve come back many times. It’s very easy to access from central Tokyo: it’s about a 5-minute walk from Tobu World Square to reach the Hotel, and there is also a convenient Shuttle Service from Kinugawa Onsen Station. This is my favorite Hotel—one I want to visit in every season.

A family trip with my parents. I contacted the Ryokan to request Shuttle Service, and they kindly explained everything in detail, which left a great impression from the start. The service, meals, and baths were all excellent, and my parents were truly delighted. At 78, my parent even tried a food for the first time and enjoyed it so much they finished it all. Even after we got home, they kept telling customers about the Ryokan whenever they had the chance since they run a business. I’m glad I was able to take them—it was clearly a very satisfying stay.

Although it was the rainy season and we were concerned about the weather, we had good weather and enjoyed a comfortable one-night stay thanks to the excellent hospitality throughout the property. The meals were also delicious, with well-crafted creative dishes. We felt this is a Ryokan we would like to visit again in a different season.

The hostess is a true embodiment of hospitality and service—so polished you might mistake her for a TDR cast member. The quiet owner lets his cooking speak for itself. Every staff member was pleasant, and we enjoyed a completely stress-free stay. The views from the open-air bath area and the lobby are wonderful, and being slightly removed from the Kinugawa Onsen area gives it a hidden-retreat feel. Most noteworthy is the food—everything we ate was delicious! It was the perfect Accommodation for food lovers like us. A wider selection of local craft beers would make the meals even more enjoyable.

The kids were thrilled with the pool, karaoke, table tennis, and the huge selection of manga! Adults were just as happy with the sauna, drinks, and the Onsen! All Hotel staff were kind and helpful. Mr. T. kindly accommodated our requests during karaoke on the second day and carefully explained the details of our Room, which made us truly happy. I’m sorry I couldn’t thank you properly when we left. This is an Itoen we definitely want to visit again!

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

We stayed in a suite Room, and it was exceptionally spacious and spotless!! The buffet meals were outstanding, and my wife and I were both very satisfied!! We’d love to come again!!

Both dinner and breakfast offered a wide variety of dishes, and everything was delicious—we were very satisfied. The bath could also be used privately if the timing worked out, allowing us to relax in comfort. In addition, the owner and hostess were wonderful people, and their warm hospitality truly put us at ease.

We stayed for 2 nights and 3 days with three relatives. In a word, it was a wonderful Accommodation. The restaurant meals were especially excellent—seasonal, creative dishes that we could enjoy both visually and in taste. The chef’s ideas are outstanding. All of the service staff were warm and welcoming, making our dining time even more enjoyable. I felt that whether the meals at an Accommodation are good or not almost determines whether the trip was great. Of course, both the Room and the bath were also very good. If I had to mention one small point, the amenities were from a brand with a very distinctive fragrance. Preferences may vary, but personally I felt there might be other options that would suit this Accommodation as well. I would love to visit again. Thank you very much.

During our two-night, three-day stay, we were able to relax and unwind in this quiet Accommodation. The meals were also very delicious. The Tochigi Wagyu beef in particular was tender and outstanding. All the staff provided pleasant, welcoming service, which made our stay very comfortable. The large public bath was spacious, and perhaps because there aren’t many guest rooms, it never felt crowded—almost like having it to ourselves—so we could soak at ease. I was happy that the hair dryer was a ReFa. The welcome apple juice and manju were delicious. I noticed the apple juice was sold at the shop—I regret not buying some to take home. I’d love to stay again when visiting Kinugawa or Nikko.

This was a girls’ trip with a group who loves drinks, and we were so happy with how great the all-inclusive plan was! We ate our fill at dinner, and the late-night ochazuke was delicious and really hit the spot… All of the staff were incredibly kind and welcoming, and we had a wonderful time from start to finish. We’d love to stay again when we visit Kinugawa. Thank you so much!