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All the staff I met were friendly, kind, and attentive. The free beer in the cozy lobby was a delightful touch, and the autumn leaves were beautifully vibrant. Breakfast exceeded my expectations and felt just right. For Onsen, we visited four partner hotel locations for hot

It was a very satisfying trip as we were able to tour the Onsen as a group. But the best part was Mr. Hammond's bath! The temperature, aroma, and cleanliness allowed us to have a wonderful time. When I visit Zao again at a different time, I will use Mr. Hammond's place as a bas

As it is a public accommodation, I did not have high expectations, but the onsen was impeccable with free-flowing hot spring water, and all the staff provided warm and pleasant service. The room was a 6-tatami mat Japanese-style room where sounds from neighboring rooms could be

Especially the men's bath was the best I've experienced so far. Since we had our dog with us, meals were served in a private room! We truly appreciated this thoughtful arrangement. The meals were also very satisfying. If we have another opportunity, we would love to sta