가나가와 (하코네 이외) × 고객 서비스 평가가 높은 호텔·료칸

We stayed in Yokohama on the first day, visited Yokosuka on the second day, and decided to stay overnight on the Miura Peninsula. The Accommodation is a renovated historic building, and it beautifully preserves the original design from that time inside—it was truly atmospheric and moving. Our child was also surprised at how spacious and clean it was. Miura may not have the flashy feel of other tourist spots, but we were impressed by how many buildings have a nostalgic, old-fashioned charm. In the evening we went to a nearby seafood restaurant, and it was outstanding. I also highly recommend taking the Nijiiro Sakana-go boat tour. The staff at the Accommodation were very kind as well. Thank you very much.

We stayed in the West Wing with my parents, siblings, nieces and nephews, and our family—6 adults, 3 children, and 2 dogs. Everyone was thrilled, and it became a wonderful travel memory. As we were celebrating a special occasion, we asked for balloon decorations and to purchase fireworks. For meals, we hired a private chef. Inamuragasaki holds many memories for us. With the ocean right in front of us—and no power lines visible from inside—it was truly a special location. Since the kids are still small, they were overjoyed to use the rooftop jacuzzi like a pool instead of going into the sea. The adults could watch them safely and relax while enjoying the ocean view in complete comfort. The food was also excellent—hiring a private chef was absolutely the right choice. We also got to try out karaoke that you’re considering introducing as a service. Our child who loves singing was delighted and held onto the microphone nonstop. At night we enjoyed fireworks and made so many great memories with the kids. Everything was prepared in such a comfortable setting—easy for adults and fun for children. Our surfer family members even went into the ocean twice. It truly was an amazing place. We highly recommend it for family trips. We will definitely be back again. Thank you very much.

We stayed here as a family to celebrate my mother’s 77th birthday and an early birthday party for my younger sister. They prepared a lovely birthday card and a whole cake topped with plenty of fruit, which made both my mother and sister very happy! The house was extremely clean, and every detail was thoughtfully arranged to make the stay comfortable. The private chef was also very friendly and carefully accommodated our requests in advance. We could truly feel the owners’ commitment to putting guests’ comfort first. Thank you so much.

Last summer, after renting a nearby vacation home and visiting Morito Beach, we discovered SCAPES THE SUITE. We made a Reservation because we were drawn to the easy beach access and the property’s atmosphere, and we had been looking forward to our stay. Thanks to you, we were able to enjoy the sea with our family, including our two young daughters. We used the pick-up and drop-off service from Zushi Station, and being greeted by a classic Cedric taxi instantly set a resort mood. We arrived a little early and planned to wait in the lobby, but perhaps because of my IKYU Diamond membership, we were shown to our Room right away. It was the twin “Mandarin Orange.” It felt more spacious than expected, with the Shonan sea right in front of us and Enoshima clearly visible at all times. Due to the weather we only caught a faint glimpse of Mt. Fuji for a moment, but having the ocean always in view was truly soothing. After the concierge kindly showed us around the Room, they helped arrange our one-hour private jacuzzi time (per Room) as well as breakfast time. We were worried about an approaching typhoon, but fortunately it took a course that didn’t affect us much—so we even enjoyed occasional sunshine. Our daughters’ family was able to swim several times, while we grandparents stayed in the Room caring for our 7-month-old grandchild. It was wonderfully relaxing. With children aged three and zero with us, we ate out for dinner; however, the Hotel restaurant also looked very appealing. This time we only had breakfast and lunch here, but next time we would love to try dinner as well. No matter where you look from within this property—the balcony or even from the jacuzzi—the view of the sea never gets old. That scenery itself felt like your greatest hospitality. We also strongly felt how much everyone working there loves Hayama—and loves this Hotel. The pride and care of both the concierge team and those serving at breakfast/the restaurant really came through. We were also delighted by your gift: Genbei’s famous beach sandals. You coordinated sizes and colors for each family member perfectly—our daughters’ family was thrilled. Finally, after receiving an outstanding carrot dressing as well, we headed home feeling refreshed. Not only in summer but in any season, SCAPES is a place where you can truly relax—and we would love to return again. Thank you very much to everyone at the Hotel.

About once every 1–2 months, when I come to Kanagawa on business, I stay here every time. The bed is spacious and very comfortable, the bathroom facilities are new and clean, and although it’s close to the station, it’s not noisy—those are the reasons I like it. I also appreciate that not everything is overly systematized. The relaxed, unpretentious atmosphere is great too. So thank you again for this stay. I’ll be back again.

Right in front of Kugenuma Beach, it was quiet and away from the bustle of Enoshima. It’s a wonderful small Hotel where you can enjoy a special getaway while truly relaxing. The in-Room meals were delicious, and we also appreciated that the Hotel partners with great nearby restaurants and provides Shuttle Service. The staff were all kind as well. We felt it would be an excellent place to stay as a vacation home alternative.

This Hotel was truly exceptional, with breathtaking Hayama views and the warm hospitality of the staff. The Misaki-grown longtooth grouper served at dinner was especially memorable—the chef’s cooking was perfect, and I was genuinely impressed. The plump, tender white flesh and rich fat that melted in my mouth were unforgettable. With wonderful cuisine and outstanding service, it became a truly special stay. Thank you very much.

The Room is spacious! The toilet and bath are separate! Children’s amenities are provided, along with towels for Child Sharing Existing Bedding! Breakfast is available free of charge! The staff were very courteous! We were extremely satisfied, and our child said, “I want to stay here again!” Thank you very much!

Thank you very much for letting us stay in a non-smoking Room this time. The Room was spacious and the view was wonderful—everything was perfect. I also thought it was rare to have a foot bath, and it felt great. Everyone who assisted us made a great impression, and whenever we had questions, they kindly helped us, which we really appreciated. It’s close to the station and also near sightseeing spots, so the location was excellent. We would love to stay again if we have the opportunity. We had a very comfortable stay—thank you so much!

It’s a modern-feeling Facility with well-equipped amenities. The Room is a bit small, but it was clean, and having a private toilet plus two separate sink areas was very convenient. The food was delicious, and the breakfast buffet in particular was excellent. With reasonable rates as well, it’s a Hotel I’d like to stay at again.

Whenever I’m on a business trip to Kanagawa, I always stay here as my regular Accommodation. Although this Hotel is close to the station, it’s very quiet, so I can truly relax and sleep well. This time, after checking in and doing office work in my Room, loud music was playing from the neighboring Room and it was unpleasant, so I consulted the front desk. They immediately changed me to another Room. I believe this prompt response also proves how comfortable this Hotel is. I would like to continue staying here.

I often visit Kamakura. This Hotel is in a great location, and this time I chose a tatami Room, which was very nice. The soba restaurant on the first floor was refined, spacious inside, and the food was delicious. The staff were also very pleasant and helpful. I would like to stay here again.

We stayed as a family of three. From check-in onward, the explanations and guidance were excellent, and the service was wonderful. We planned to use the parking lot, but we were told it was not available after check-out, and they kindly directed us to a nearby Chinatown parking lot. The breakfast buffet had a wide variety of options, and there were welcome drinks and alcohol as well—everything was thoughtfully provided. It’s a Hotel we would like to stay at again if we have the chance. Thank you very much.

The Corner Twin Room was very bright, with glass walls on two sides. It was also spacious, clean, and comfortable. We had a Multiple Night Stay, and everything was well taken care of—bed making, fresh towels, and replenished amenities. It was also nice to receive bottled mineral water every day. We were able to make a Reservation for the underground parking garage, which made getting around easy. We would like to stay again (next time when the weather is cooler).

I stayed here with my child. The building blends beautifully into a quiet, peaceful town, and its wonderful atmosphere instantly soothed both body and mind after a long day of walking. Both dinner and breakfast were cooked right in front of us, making for an enjoyable, delicious, and truly memorable time. I’m really glad we chose to stay here. Thank you very much.

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

Hotel New Grand is irresistible for lovers of classic Hotels—everywhere inside feels like a scene from a movie. Please, please don’t do a full renovation and turn it into a modern Hotel; keep this irreplaceable space as it is with careful refurbishments. Dinner and breakfast at Normandy were, needless to say, delicious, and the wine went down easily too. I also enjoyed an elegant time at the bar, and the seaside walk afterward became a cherished memory. The staff’s courteous service was wonderful, and no matter how busy it was, time seemed to flow at an unhurried pace. It reminded me once again that the Hotel staff’s love for—and pride in—the Hotel is what creates this atmosphere.

This was my first time staying here. The Room was a comfortable size even for three people, and we could see the sea diagonally across from the window. There is a smoking area on each floor. It was a bit hot outside during the day, but while having a smoke and looking at the mountains, we saw a Taiwanese squirrel dart by, black swallowtails fluttering around, and kites flying in the blue summer sky. Since it’s a retro-style Hotel, it gave us a pleasantly nostalgic feeling. My companion tried the set menu of an enzyme bath and foot reflexology massage and said it felt amazing! The enzyme bath was spacious, and the staff were very polite and kind—it seemed to warm up and relax both body and mind. The atmosphere in the Room is calm as well. Amenities like toothbrushes and toilet paper were properly provided. At night, the corridor outside the guest rooms had an Italian-style vibe—I couldn’t help murmuring, “How lovely!” The whole Hotel isn’t flashy, but it’s clean, quiet, spacious, and relaxing. After checkout we all agreed—“That was really nice.” It became a wonderful memory for us. I’d like to stop by again. Thank you for taking care of us.

It would be perfect if you could provide amenities such as facial toner. I was so tired that I went to sleep as I was, expecting my skin to get dry.

As we did last year, four of us stayed again for a birthday sleepover. The Facility was well designed with no unnecessary extras, and having a large public bath was fantastic. Because of light rain, we took taxis to and from Chinatown, which was very convenient. We also really enjoyed using screen mirroring on the TV. Everything was thoughtfully arranged, and all four of us were completely satisfied.