아타미 × 고객 서비스 평가가 높은 호텔·료칸

We stayed with our child, and we truly appreciated the thoughtful attention to detail. They prepared futons for our child’s nap, and even provided a baby bouncer and a diaper trash bin, which made us feel comfortable and at ease throughout our stay. The meals were excellent, and we were very satisfied with both dinner and breakfast. We also loved that the soft drinks, beer, and other beverages stocked in the refrigerator were complimentary. Drinks were available after bathing as well, and we felt that every small service was well taken care of. All staff members were polite and attentive, making our stay pleasant from start to finish. This is a wonderful Ryokan where families with children can stay with peace of mind.

This was my first visit, and I was completely satisfied. While many places operate with a small team these days, I was surprised by how many staff members there were here. The Room I reserved was excellent—an in-room bath, a massage chair, and a view that couldn’t be better. The three baths were also great, each with its own unique atmosphere. The guests were calm and respectful, so I could relax and enjoy a peaceful stay. This has become an Accommodation I’d love to visit again.

We stayed here for a birthday trip, and it truly was a completely satisfying stay. Dinner was top-class in every respect—flavor, presentation, and ingredient quality—and the smoked splendid alfonsino was especially outstanding. They also kindly prepared a special birthday message plate at dinner, which made us very happy. The restaurant service and atmosphere were wonderful as well. The Japanese breakfast the next morning was also high quality, and the presentation using a wooden bento box felt fresh and memorable. The Room was very spacious, and the ocean view from the second floor was breathtaking—sea and sky blending into one. Soaking in the open-air bath (Onsen) while gazing at the moon was an indescribably blissful moment. With no TV intentionally provided, we were able to enjoy a digital detox and fully immerse ourselves in nature. Our daughter loved the pool too, so I highly recommend it for families with children. The lounge bar offered a wide variety of drinks and alcohol, and it was convenient and appreciated that we could bring them back to our Room. We would definitely like to stay again.

As we had never stayed in Atami before, we chose this Hotel for our 40th wedding anniversary trip. When I mentioned it to the staff at check-in, they surprised us with an anniversary dessert plate at dinner. It was beautifully done, and we truly appreciated the care they put into it for us. We chose a Room with an open-air bath. We were able to relax and soak while enjoying the view. The large public bath was also very pleasant. The meals were a delight for both the eyes and the palate. We were told the menu had just changed to the autumn selection, and in particular, the tilefish scale-grilled dish was outstanding. At breakfast the next morning, I noticed that the flowers in the vase on our table were different from those at dinner; when I asked a staff member, they said they change them between night and morning. I was impressed by such thoughtful attention to detail. Breakfast was also served as a course meal, and it was fun being able to choose between an egg dish or curry. The butter served with the bread was white in color with a rich flavor—absolutely delicious. Overall, every staff member provided courteous service and had wonderful smiles. Their attentive yet unobtrusive approach felt just right. As someone who lives a busy day-to-day life, thank you for giving me such an extraordinary escape—it became a truly memorable trip thanks to you all. We would love to visit again soon.

This Accommodation, Sagamiya, was a wonderful place where we could truly feel traditional Japanese hospitality. As soon as we arrived by car, the staff noticed us right away and came out to assist, kindly helping us park with ease. They guided us to our Room, and the attendant came to greet us and made tea for us. These days we often stay at more Western-style Hotels, so it was a pleasure to enjoy this Japanese-style hospitality again after a long time. We enjoyed a delicious in-room meal in the tatami Room with a lovely view. The open-air bath in the Room was also excellent, and even one night was enough to leave us feeling fully refreshed. All of the staff were very pleasant. We also appreciated the many thoughtful touches throughout our stay—it felt reassuring that experienced staff could make good judgments on the spot. We would love to visit again.

As always, we had a relaxing stay. Thank you very much. Compared to the past, it felt like there were fewer dishes, but given the times, I understand that can’t be helped. I was also happy that you still served rockfish. Just one thing I noticed: I wish there had been a bit more sauce for the rockfish.

I booked this stay because of the great Reviews, and it really caught my interest. After sightseeing at Kinomiya Shrine, we took a taxi there, and they warmly welcomed us at the entrance upon arrival. We were traveling with our 4-year-old and 1-year-old children, and everyone was so kind that the kids seemed to have a wonderful time. And above all, I was amazed at how incredibly delicious the food was. My husband and I weren’t very hungry when we went to dinner, but every dish was so good that before we knew it, we had finished everything. Even the appetizers were outstanding. We’ve traveled to many places before, but this was the first time we’ve had food this delicious. The children’s meal was also excellent, and even our child who usually eats very little seemed to eat a lot. Since our younger child is still small, my younger child and I used the in-Room bath, but it was spacious and spotless, so we enjoyed it more than enough. When we come to Atami again, I definitely want to stay here again!

Perfect for a family of four! The views are spectacular—no doubt about it! The owner is a true gentleman—no doubt about it! As others have mentioned, the Room has a stylish scent (maybe from an air freshener?), and some guests may feel differently about it. Sing karaoke, dance, enjoy the Onsen, have a BBQ, take in the night view and the morning view—and check-out is at 13:00. We had a wonderful time!

All staff members who supported us were incredibly hospitable, and it made our trip truly wonderful. Our whole family was very satisfied—thank you! The facilities were up to date, and the security was excellent. The Ryokan was also very clean and hygienic. Both dinner and breakfast were delicately and elegantly seasoned, everything was fresh, and we enjoyed every dish—it was all delicious. This is a Hotel we would definitely want to stay at again! Thank you as well for preparing surprise plates for us on two consecutive days!

As our Room was in a separate building, we were able to relax in a quiet space. The open-air bath was also wonderful—I enjoyed it so much that I went in several times. The meals were delicious, and we especially appreciated the spacious dining area where we could take our time without worrying about others. We also received a gift for our wedding anniversary, and the thoughtful hospitality truly warmed our hearts.

Overall, it was a very satisfying stay. Because the Hotel is built on a hill, the night view of Atami was spectacular. The bath is a little small, but the Onsen was relaxing and we were able to unwind. It was also great that we could reserve it for private use late at night. The meals were delicious, and we enjoyed all the thoughtful performances and touches. We were surprised to find our names embroidered on the napkins. We were allowed to take them home. The goats and ducks were also very soothing. We stayed to celebrate my wife’s birthday, and it was a one-night stay that left both of us completely satisfied. If we have the chance to visit again, we look forward to seeing what kind of services await us next time. Thank you very much.

All the meals were delicious, and the portions were just right. The staff provided excellent service, and we were very satisfied with the bath in the Room, which we could use at our convenience.

We stayed as a group of five with our daughter and son-in-law and our 5-month-old grandchild. It was our grandchild’s very first trip and their first Onsen experience. As it was a weekday, we were upgraded to the highest-grade Room, which made our stay extremely comfortable with no inconveniences at all. The attendant who looked after us seemed relatively new, but provided courteous service with care in every detail. The private open-air bath was wonderful, and we enjoyed delicious meals. The simmered golden eye snapper in particular had a gentle seasoning and was outstanding. It was also our first time trying the mixed breakfast dish, and it was very tasty. The location is close to Atami Ginza and Sun Beach, making it perfect for strolling around and enjoying local food. Thanks to you, it was a truly satisfying trip in every way. Thank you very much.

We stayed mainly for the food, and it exceeded our expectations! Everything was delicious, especially the fish. The staff’s service was attentive, and the wine they recommended suited our taste—overall a wonderful experience. The Room was clean, and the Onsen was at a comfortable temperature. This is an Accommodation we’d definitely love to stay at again!

This was about my fourth visit, and it had been a while since the last time, but once again I had a thoroughly satisfying stay in every respect. As it was just the beginning of September, we were served dobin-mushi and matsutake mushroom rice, allowing us to enjoy the flavors of autumn a little early. Everything was delicious. The Room was spotless, and the entire property felt clean and well maintained. Above all, every staff member was polite and composed; meals were served at just the right time, and they always seemed to be attentively looking out for guests in a natural way. It made for a truly comfortable stay. Thank you very much.

I stopped by and stayed here on my way back from visiting Ise Grand Shrine. It’s within walking distance from the station, and I was able to check in smoothly with no stress. The building is undeniably old, but the Room was kept clean. The meals were very delicious. The local specialty, Atami-ni, was truly outstanding. It’s also nice that you can choose your dried fish at breakfast. Many of the staff are from overseas, but their hard work comes through, so there’s no stress. The Onsen was at a comfortable temperature and felt great. I’d like to stay here again if I have the chance.

The Room was spacious and had a veranda-like deck called the Tsukimidai, with a nice view and the ocean visible in the distance. Meals were served in the Room, and every dish was delicious—we finished everything at both breakfast and dinner. However, it was disappointing that the drinks in the refrigerator were expensive. The Onsen also felt very open; while I did wonder if it might be visible from somewhere, I was still able to bathe comfortably. Another bath area was spacious, and the water in the roofed open-air bath left my skin feeling moisturized like lotion. Inside the building, it seems to have been expanded many times over the years, so some areas are a bit confusing, and many guests seemed to get lost. There were only a few souvenirs for sale, and there were no Facilities such as karaoke or table tennis, but it had an old-fashioned Ryokan atmosphere that we really enjoyed.

The View from Seina Dining on the Water Balcony Umikoro—truly one of a kind. This time, due to light rain, we couldn’t see the sea at its best, but it was such a wonderful stay that we forgot all about it. Perfect guidance from the butler The quality of the meals Sisley spa treatment with Shuttle Service included Private large public bath Late check-out as an IKYU Diamond Member benefit Next time, we’ll plan our visit to Seina for the fireworks day. Thank you very much.

I was able to fully relax and heal my exhausted body after caregiving. Thank you for taking care of me. I felt the food was a little strongly seasoned, but I finished everything! It was a very good rest. I look forward to staying with you again.

We stayed in a Room with an open-air bath overlooking the ocean under the fireworks festival Plan. The staff were very attentive, the food was delicious, and we fully enjoyed the many private open-air baths. There is also a beach and a park nearby, so our children had a great time. We would love to stay again.