하코네 · 아타미 · 이즈 × 고객 서비스 평가가 높은 호텔·료칸

We stayed with you on a weekend in late September. With the weather swinging between hot and cool, days of rain, and even a typhoon, it really feels like anything can happen these days. So we decided: go where you want to go while you can, meet the people you want to meet when you can, and eat what you want to eat when you feel like it. And that meant—let’s go to WATANABE and enjoy autumn! By the time dinner started at 6:00 p.m., it was already dark outside the window. Looking up at the night sky reminded me how last year felt like summer all the way into October, and how we only started sensing autumn around mid-October. This dinner was another wonderful “WATANABE Special”—a luxurious and delicious course (including abalone salad and live Ise lobster with bouillabaisse sauce) that made me genuinely happy from start to finish. Boiled Toneri shellfish in seawater Mehikari fish fritters Herb toast topped with kampachi prosciutto-style ham Gougère filled with tartare of kombu-cured shrimp Snow crab and mushroom cake salé Red bell pepper mousse topped with Hokkaido sea urchin and consommé jelly Steamed abalone tabbouleh (couscous) with celery salad Ayu confit baked in pastry with tapenade and cucumber sauce Local turban shell & brown mushroom bourguignon-style dish Pan-seared white tilefish with peanuts, lightly curry-flavored Lemongrass granita Live Ise lobster with bouillabaisse sauce (assorted mushrooms) Homemade whole-wheat bread Japanese chestnut Mont Blanc dessert Madam’s petit fours and tea Every dish was delicious—especially for someone like me who loves fish roe/innards and being able to enjoy whole fish. Thank you for the wonderful feast both evening and morning. I’m always moved by the chef’s cooking, and soothed by Madam’s gentle smile. Thank you again for such a happy time. Today’s discovery: Madam makes that wonderfully chestnut-filled base of the Mont Blanc herself—amazing!

This is my favorite regular inn—my go-to place to reset both mind and body. This time again, the dinner I had been looking forward to was far beyond my expectations. The upgraded local fish sashimi was unbelievably fresh! I was especially happy that it included two rare types of local white fish: “Hoki-hata” and “Hige-dara.” The pleasant springy texture and rich umami of the Hoki-hata, and the refined, deep sweetness of the Hige-dara—I took my time savoring these special flavors that you can only encounter at this inn. The handwritten note listing the fish varieties also conveyed such warm hospitality. The napa cabbage macaroni gratin was outstanding—the homemade-from-scratch white sauce was perfectly balanced. Rich yet light with a gentle finish, it brought out the natural sweetness of the vegetables, and I couldn’t stop eating. The Izu seaweed soup also felt like it gently soaked into every part of my body. I feel fulfilled from within by the delicious food, then healed from without by the free-flowing natural hot spring water and suina massage therapy. Once you experience this luxurious private space, you truly become hooked. I left fully recharged once again—and I’ll be back for another boost!

Thank you again for taking such good care of us. The meals are delicious, but above all, from the warm welcome to the send-off, every member of staff is truly wonderful, and no matter when we visit, we always feel at ease. We would love to come again during the autumn foliage season later this year—this is an essential place to stay for anyone traveling with a dog.

From the warm welcome to the heartfelt send-off, we truly enjoyed a wonderfully pleasant stay. The staff’s thoughtful hospitality was exceptional. The room, the in-room bath, and the private open-air bath were all outstanding. The chef’s homemade sweets were delicious. Both dinner and breakfast exceeded our expectations, and we felt completely happy throughout our stay—we’ll be savoring the memories for a while. We would love to stay again. Thank you very much.

Thank you very much for taking such wonderful care of us the other day. The tea and sweets you gave us as we were leaving were absolutely delicious, and my husband and I went home extremely satisfied. This trip was to celebrate our wedding anniversary a little early. It became a truly special memory. Now that our children are independent, we’ve stayed at several places where we could comfortably travel with just the two of us and our dog, but the meals at Belle Equipe were in a class of their own! They were the best French dishes we have ever had—regardless of travel! We also truly appreciated how comfortable our stay was, and we are very grateful for the lovely gifts as well. Thank you so much! We can’t visit often, but we would love to stay with you again. When we do, we look forward to seeing you again.

We were completely satisfied with both the Room and the meals. The meal for our dog was also a feast, making this a truly happy trip. We would definitely love to stay again.

This was my second visit this year, and it’s soothing no matter when I come. The service strikes just the right balance of attentiveness and privacy, the rooms are spacious, and the meals keep evolving—overall, it’s a place with an exceptionally high level of satisfaction. 　This time in particular, the breakfast—renewed since this spring—was outstanding. In contrast to the gorgeous French dinner, it’s a simple Japanese-style meal, but each dish is truly delicious. They’ve also changed how they cook the rice, and the finishing bowl topped with dashi was superb. 　I’m already looking forward to being impressed again on my next visit.

The bath, the room, the sauna, the food, and all of the staff were outstanding. The goats were incredibly cute and so relaxing! My daughter was totally absorbed in feeding them and said on the way home that she definitely wants to stay again! We plan to visit again if we have the chance!

I stayed with my elderly mother, my niece who had returned from abroad, and my daughter. They were very kind and attentive to foreign guests, and they accommodated our food requests exactly as asked. We are truly grateful. Unfortunately, it rained heavily both days so we couldn’t do much sightseeing, but Hakone Shrine was within walking distance for a stroll. The next day the roads were closed and it was quite difficult, but the staff informed us early in the morning, which helped a lot and became a good memory for my nieces as well. I would definitely like to visit again.

This was a return visit, and I was delighted that you remembered me and greeted me. Once again, it was a stay that made me want to come back. The free-flowing hot spring water was wonderful, and I stayed warm long after my bath. I also truly appreciated the thoughtful touches, such as the proprietress kindly offering extra yukata and towels. Every dish was genuinely delicious—not only the sashimi and simmered dishes, but even the rice left a strong impression. I was told it was “Milky Queen glacier rice,” and it was sweet and pleasantly chewy; the rice itself felt like a feast. The dried fish at breakfast was also grilled to crispy perfection all the way to the head, and I ended up eating it neatly to the last bite. I’m grateful for such a delicious meal. Being able to have dinner served in the room is one of this inn’s charms. This time, since I wanted to get some work done in my room as well, I chose to dine in the dining area instead. In that spacious room with large windows—without turning on the TV—I found it incredibly relaxing to take my time and focus on each dish. The chair and table placed in the sunroom area of my room were also perfect for light work and very comfortable. It’s also nice that plenty of coffee and tea are provided. The flowers in the alcove were beautiful and lifted my spirits. The futon bedding was fluffy, too—I slept very well. If I could make just one request, having a power strip in the room would be even more helpful. Other than that, everything was excellent. I’d love to return again for the hot springs, wonderful food, and warm hospitality.

This was our first trip with my daughter and her husband, our grandchild, and two dogs. The Room was very spacious, and our 2-year-old grandchild was thrilled—running around until bedtime. Our Room was on the second floor, and the area below seemed to be around the front desk, so we didn’t have to worry too much about noise for guests downstairs. It was also our dogs’ first overnight stay, so we were a bit anxious, but most guests on the same floor were traveling with dogs as well. We could hear barking here and there, which made it feel relaxed and heartwarming. Having meals served in the Room was wonderful. If I could make one request: dessert and soup were served at the same time during dinner, so I would appreciate it if the soup could be served first. The Onsen was excellent—I went in three times. A typhoon was approaching so unfortunately the weather wasn’t great, but when the rain stopped we took a walk with our dogs and grandchild. The Onsen town at night had a lovely atmosphere and was really nice. All of the staff were friendly and spoke kindly to both our grandchild and our dogs—we truly felt their warmth. It was a very enjoyable Accommodation that left us with lasting memories. P.S.: The Room had everything prepared, including a crate, pet sheets/pads, a lint roller (sticky roller), deodorizer spray, and more.

The antique-style room, the open-air bath, and the in-room dining were all truly wonderful! The service was very pleasant, and I’d love to come back for a discreet getaway with my partner. I ended up using the open-air bath about five times in one day (haha). Absolutely amazing!

It was a wonderful Room with exceptional hospitality. The Room felt very clean, and when the morning sun shines through the turquoise-blue curtains, it creates a dreamy atmosphere. The interior is based on white tones and has great taste. Small items and amenities such as mugs and towels were stylish, and the space—with a coffee maker, toaster, and sofa—was beautifully designed. The complimentary snacks they had prepared were also a thoughtful touch. We booked the breakfast plan, and the ingredients included items from a local bakery, plus high-quality eggs and bacon. There are stylish cafés just a few minutes’ walk away, so it seems you could also enjoy lunch or dinner there. The location is excellent—you can walk straight from the Room to the beach, which is very convenient. They also provide beach sandals, floats, and bodyboards, so as long as you bring your swimsuit you’re all set for activities. A nearby convenience store sells goggles and fishing gear too, so it feels like you could come with almost nothing. After getting out of the ocean, you can go straight to the jacuzzi or the Goemon-style bath (cauldron bath), which was another great convenience. We rented the BBQ equipment; the stylish grill was easy to use, and even though it’s outdoors under a roofed area, it was more comfortable than expected. The bed linens—including sheets and duvet—were clean with crisp freshness, and the mattress was fluffy; we slept very comfortably. The staff provided polite service with quick and efficient responses. Above all else, the view from the Room is outstanding. The color of the sea is beautiful. It was only a one-night stay in this Accommodation, but we regretted not staying two nights—it was that satisfying. I’d love to recommend it to everyone… though part of me wants to keep it secret. To all staff members: thank you for such a wonderful time.

It was such a wonderful stay that five stars aren’t enough. Of course, the room, hot spring baths, and meals were excellent, but what stood out most this time was the heartfelt hospitality from everyone on staff, especially our butler. From the reservation stage onward, we felt your thoughtful attention to detail, and we were able to relax and enjoy every moment during our meals as well. Thanks to you, it became an unforgettable final trip for just the two of us as a couple. We were truly happy. Thank you so much. We already want to come back again (haha).

Everyone at the Ryokan was very attentive and provided excellent service, so I felt completely at ease during my stay. The meals were also kaiseki cuisine, and both dinner and breakfast were filling—I was very satisfied. The indoor bath also had a wonderful atmosphere and was great. I would love to visit again. Thank you very much.

This is an inn I’d had my eye on for a while because of its high reviews. From the warm welcome onward, the service was very attentive, and the atmosphere is quiet and relaxing. The hot spring is free-flowing, with a slightly lukewarm temperature, so I was able to soak at a leisurely pace. We visited with our dog, and they even remembered our dog’s name and called out to him by name. This time, perhaps because all the other guests were also traveling with dogs, dogs were allowed in the dining area as well, so we were able to enjoy a pleasant mealtime. All of the dishes were delicious. There was plenty of variety, but since I have a big appetite… I felt a bit hesitant to ask for seconds each time, so I thought it would be nice if guests could refill rice themselves.

This was my first stay here. I happened to learn about Bansuiro on TV, and I was finally able to stay. At check-in, a staff member prepared matcha for me. It was very delicious. When I went out, just as I was about to put on my shoes, a staff member brought over a chair—I felt the service was truly attentive. The hot spring is an alkaline simple spring that left my skin smooth and felt wonderful. Dinner also reflected the chef’s dedication; it included matsutake mushroom dobin-mushi, which gave a real sense of the season, and everything was delicious. It was very quiet during my stay, and I could relax at ease. I would like to stay again.

Thank you as always. We had another comfortable stay and look forward to staying again in the future.

A sisters’ trip from Kanagawa to Izu. We stayed at Homare no Hikari, a Hotel with a calm atmosphere. Both the Room and the cuisine were wonderful, and we were very satisfied. We heard that the menu changes by season, so we would definitely like to stay again. Highly recommended Hotel. Thank you very much.

We traveled with our dog. We’ve traveled to many places with our dog, and the meals here were by far the best. The portions were generous, and it’s a real shame we couldn’t finish everything. Having the meals served in our room was also a great choice. The building feels a bit old, but it was very clean and well maintained, and we really enjoyed using the large public bath. Our dog seemed to love the tatami mats and was more relaxed than ever before. All of the staff were cheerful, energetic, and very kind. We would definitely like to stay here again.